Hilton Short Pump
Richmond, Virginia
The Hilton Richmond Hotel & Spa/Short Pump is currently seeking an experienced, dynamic, detail-oriented Conference Services Manager. The Conference Services Manager is responsible for the planning and oversight of all meeting space operations in addition to coordinating events and serving the needs of clients at the Hilton Short Pump, which is owned and operated by Shamin Hotels. We are Central Virginia's largest hotel management company. Having tripled in size to 70 hotels over the past ten years, we own and operate hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service. Qualifications: A minimum of two to three years' experience in hotel catering/conference services operations and/or sales is required. An Associate's or Bachelor's Degree is preferred. Knowledge of the Hilton OnQ platform is strongly preferred and strong computer skills, including Microsoft Office and Delphi would be beneficial. Experience in meeting deadlines and multiple priorities of business demands. Basic knowledge of business contracts. Excellent verbal and written communication skills including leading and participating in formal presentations. Strong negotiation skills as well as the ability to cultivate leads, build relationships, and close the deal. Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment. Ability to work as part of a team. Strong desire to deliver excellent customer service. Detail oriented. Flexibility with scheduling and ability to work some weekends and holidays. Responsibilities: Direct client communication and on-site meetings, touring, planning, presenting menus, pricing and hotel and meeting policies. Represent the hotel to potential customers to promote sales of meetings/conventions and food and beverage services. Negotiate contracts with existing and potential customers and vendors. Manage customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups. Provide direction and supervision of meeting and/or catering logistics to affected departments and team members. Manage customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Analyze the service and product needs of the customer and the financial issues of in-house groups. Prepare and follow-up with VIP guest amenities. Authorize appropriate resolution of customer concerns while maintaining profitability. Prepare reports including Banquet Event Orders (BEO's), group resumes, and DELPHI reports and input as instructed, rooming lists, correspondence, and analysis relative to group activity (i.e., activity checklist, call reports, forecast evaluations, menu proposals, written customer correspondence, resume, report of convention, and internal memos or communications). Menu up-selling, general client solicitation, and catering sales based on the needs of the hotel. Participate in internal and external meetings. Communicate daily with banquet, kitchen, and setup service staff. Participate in internal and external training. Participate in development and measurement of personal and team goals and action plans. We are proud to be an equal opportunity employer and maintain a drug free work environment. We do background and reference checks on potential employees. JB.0.00.LN
The Hilton Richmond Hotel & Spa/Short Pump is currently seeking an experienced, dynamic, detail-oriented Conference Services Manager. The Conference Services Manager is responsible for the planning and oversight of all meeting space operations in addition to coordinating events and serving the needs of clients at the Hilton Short Pump, which is owned and operated by Shamin Hotels. We are Central Virginia's largest hotel management company. Having tripled in size to 70 hotels over the past ten years, we own and operate hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service. Qualifications: A minimum of two to three years' experience in hotel catering/conference services operations and/or sales is required. An Associate's or Bachelor's Degree is preferred. Knowledge of the Hilton OnQ platform is strongly preferred and strong computer skills, including Microsoft Office and Delphi would be beneficial. Experience in meeting deadlines and multiple priorities of business demands. Basic knowledge of business contracts. Excellent verbal and written communication skills including leading and participating in formal presentations. Strong negotiation skills as well as the ability to cultivate leads, build relationships, and close the deal. Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment. Ability to work as part of a team. Strong desire to deliver excellent customer service. Detail oriented. Flexibility with scheduling and ability to work some weekends and holidays. Responsibilities: Direct client communication and on-site meetings, touring, planning, presenting menus, pricing and hotel and meeting policies. Represent the hotel to potential customers to promote sales of meetings/conventions and food and beverage services. Negotiate contracts with existing and potential customers and vendors. Manage customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups. Provide direction and supervision of meeting and/or catering logistics to affected departments and team members. Manage customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Analyze the service and product needs of the customer and the financial issues of in-house groups. Prepare and follow-up with VIP guest amenities. Authorize appropriate resolution of customer concerns while maintaining profitability. Prepare reports including Banquet Event Orders (BEO's), group resumes, and DELPHI reports and input as instructed, rooming lists, correspondence, and analysis relative to group activity (i.e., activity checklist, call reports, forecast evaluations, menu proposals, written customer correspondence, resume, report of convention, and internal memos or communications). Menu up-selling, general client solicitation, and catering sales based on the needs of the hotel. Participate in internal and external meetings. Communicate daily with banquet, kitchen, and setup service staff. Participate in internal and external training. Participate in development and measurement of personal and team goals and action plans. We are proud to be an equal opportunity employer and maintain a drug free work environment. We do background and reference checks on potential employees. JB.0.00.LN
ASM Global
Richmond, Virginia
POSITION: Kitchen Utility DEPARTMENT: Food & Beverage REPORTS TO: Executive Chef FLSA STATUS: Non-Exempt- Part Time-Hourly ASM Global, the world's leading venue management and services company, has an and immediate opening for the position of Kitchen Utility in Richmond, Virginia. Under direction of the Executive Chef, the Part Time Dish Washer's primary responsibilities include the following functions in accordance with ASM policies. MAJOR RESPONSIBILITIES: Include the following. Other duties may be assigned. Essential Responsibilities: Sets up and breaks down dish machine, including arms, screens, and baskets. Clean the pulpier machine at the end of the evening shift. Cleans and polishes' machines thoroughly including removing any paper and hosing down interior. Checks machine to ensure it is operating correctly and reports any defects immediately. Washes and stores in their proper place all dishes, trays, utensils, cups and small equipment for the department. Checks water temperature during dishwashing operation to ensure proper temperature. Removes trash from dish room and places in proper dumpsters and areas. Cleans and sanitize garbage cans and keeps liners in cans clean at all times. Cleans and keeps dish room area neat including detergent storage area and belt line. Keeps all machinery clean, polished and neatly stored. Do necessary pull for each event. (A pull sheet generated by the Banquet Manager will provide when pulls are necessary) Cleans dishes, glassware, pots, pans, silverware, silver service and kitchen items including storage racks, floors, walls, dish area and all other items requested. Ensures all PPM levels for sanitizer on dish machine and pot sinks meet specific requirements for health standards. Maintain all drains in kitchen, pantries, bar room, back halls, and any other area within the Food & Beverage Department. Clean and maintain all pantries in the facility. Keep utensil racks, dish storage area, dry storage area, mop room, banquet area, dish closet, garbage cans, glassware, storage areas, bake ware storage areas, and any other storage areas from kitchen wares clean and orderly Maintain kitchen and all food service area floors, drains, and garbage as directed by the Executive Chef. Assist in plating of food product, loading hot boxes, and the moving of food product from kitchen to function area. Supervisory Responsibilities Not Applicable Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school graduate or equivalent Six months experience in high volume dish room Skills and Abilities Ability to communicate verbally and in writing in the primary language used in the workplace. Bi-lingual a plus. Ability to handle high pressure environments with skill. Ability to work and manage staff in noisy and high temperature situations (when dish machine is operating). Computer Skills Not Applicable Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Must be able to bend, stoop, lift, and carry bulky equipment weighing up to one hundred pounds on a regular basis. Must be able to stand and walk for long periods of time to and from function areas and kitchen facilities. Must be able to push or pull heavy food storage units. Must be able to off load pallets of food and beverages. High heat and steam in the dish room Long hours standing High noise level Hours of Work & Travel Requirements Hours are irregular and based on the needs of the client. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Recruiter- Tanya Eason ASM Global-Altria Theater and Dominion Energy Center 600 E Grace Street Richmond, VA 23219 Applicants that need reasonable accommodations to complete the application process may contact . ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
POSITION: Kitchen Utility DEPARTMENT: Food & Beverage REPORTS TO: Executive Chef FLSA STATUS: Non-Exempt- Part Time-Hourly ASM Global, the world's leading venue management and services company, has an and immediate opening for the position of Kitchen Utility in Richmond, Virginia. Under direction of the Executive Chef, the Part Time Dish Washer's primary responsibilities include the following functions in accordance with ASM policies. MAJOR RESPONSIBILITIES: Include the following. Other duties may be assigned. Essential Responsibilities: Sets up and breaks down dish machine, including arms, screens, and baskets. Clean the pulpier machine at the end of the evening shift. Cleans and polishes' machines thoroughly including removing any paper and hosing down interior. Checks machine to ensure it is operating correctly and reports any defects immediately. Washes and stores in their proper place all dishes, trays, utensils, cups and small equipment for the department. Checks water temperature during dishwashing operation to ensure proper temperature. Removes trash from dish room and places in proper dumpsters and areas. Cleans and sanitize garbage cans and keeps liners in cans clean at all times. Cleans and keeps dish room area neat including detergent storage area and belt line. Keeps all machinery clean, polished and neatly stored. Do necessary pull for each event. (A pull sheet generated by the Banquet Manager will provide when pulls are necessary) Cleans dishes, glassware, pots, pans, silverware, silver service and kitchen items including storage racks, floors, walls, dish area and all other items requested. Ensures all PPM levels for sanitizer on dish machine and pot sinks meet specific requirements for health standards. Maintain all drains in kitchen, pantries, bar room, back halls, and any other area within the Food & Beverage Department. Clean and maintain all pantries in the facility. Keep utensil racks, dish storage area, dry storage area, mop room, banquet area, dish closet, garbage cans, glassware, storage areas, bake ware storage areas, and any other storage areas from kitchen wares clean and orderly Maintain kitchen and all food service area floors, drains, and garbage as directed by the Executive Chef. Assist in plating of food product, loading hot boxes, and the moving of food product from kitchen to function area. Supervisory Responsibilities Not Applicable Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school graduate or equivalent Six months experience in high volume dish room Skills and Abilities Ability to communicate verbally and in writing in the primary language used in the workplace. Bi-lingual a plus. Ability to handle high pressure environments with skill. Ability to work and manage staff in noisy and high temperature situations (when dish machine is operating). Computer Skills Not Applicable Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Must be able to bend, stoop, lift, and carry bulky equipment weighing up to one hundred pounds on a regular basis. Must be able to stand and walk for long periods of time to and from function areas and kitchen facilities. Must be able to push or pull heavy food storage units. Must be able to off load pallets of food and beverages. High heat and steam in the dish room Long hours standing High noise level Hours of Work & Travel Requirements Hours are irregular and based on the needs of the client. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply Recruiter- Tanya Eason ASM Global-Altria Theater and Dominion Energy Center 600 E Grace Street Richmond, VA 23219 Applicants that need reasonable accommodations to complete the application process may contact . ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.