Concessions Attendant

May incur lay-offs during University recess periods

Schedule Varies. Must be available days, evenings, weekends, with hours changing weekly based on business needs

Position Summary

Provide exceptional service for Three Pillars Catering and Campus Dining and Shops Concessions. Set up, service, and cleanup of athletic events such as football and basketball games on and off UB Campus for clients. May include special events around campus such as commencement.

Job Requirements

• Valid NYS driver's license with clean, safe driving record, must be able to drive a car/people van to transport staff and items to and from events for deliveries and drop offs.
• Professional appearance.
• Attention to detail.
• Ability to work well with team.
• Good eye contact / people skills.
• Willing to do prep and clean up on occasion.
• Open availability.
• Punctuality and consistent attendance.
• Must be able to read and write English.
• Must be able to communicate well with customers and management.
• Must have excellent customer service skills.
• Must have professional appearance, demeanor, and hygiene.
• Must have basic and accurate math skills.
• Must be able to make independence decisions.
• Must have dependable transportation.
• Must work Catering, Concessions and any other special events assigned to the department. This includes all home football, basketball games and commencement for the University.
• Must obtain PCI certification through Campus Dining and Shops for working events.

Job Assignments

• Ensure exemplary guest service through all forms of banquet service, carving stations, bartending, running food during events, buffets, plated, replenishing product and supplies in compliance with event standards.
• Communicates daily with the Concessions Lead to ensure events are executed properly from start to finish. This includes but is not limited to the planning, the setup days prior, the event itself and the breakdown of all events.
• Ensures that ServSafe and the New York State Department of Health regulations for HACCP and Food Safety are followed.
• Ensure that events are properly equipped and executed by transporting, pulling, setting up and breaking down, as well as returning equipment to designated storages in compliance with event standards and instructions.
• Support concession stands at all University home football and basketball games.
• Perform side work by helping to provide a safe and clean work environment.
• Clean, organize and restock equipment/product returning from catering events.
• Perform other duties as assigned.
• Service at Presidential events, President Residence and Butler Mansion.
• Demonstrate excellent customer service at all times.
• General cleaning and other food service duties as requested by management.

Work Environment

• The work environment can be loud and busy. There is exposure to kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery falls.
• The position operates in a kitchen environment where the employee is frequently exposed to heat, steam, fire, and noise.
• Exposure to extreme temperatures in coolers and freezers.

Physical and Mental Demands

• The position is very active and the employee must be able to stand and walk minimum of 8 hours.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, crawl, bend, stretch, twist, or reach out.
• While performing the duties of the job, the employee is regularly required to talk and hear.
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
• The employee must have the ability to use hands to finger, manipulate fingers; and reach with hands and arms, to stir, measure, pour, cut, chop, dice, and decorate, etc.
• The position requires working taste buds, ability to smell, feel with fingers and visually inspect, include close and distance vision.
• The employee must frequently lift and or move up to 25 lbs. and occasionally lift and or move up to 50 lbs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.