Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Apr 21, 2024
Full time
Company Description Job Description The Villa Services Coordinator is responsible for providing professional and exceptional personalized service while ensuring all guest needs are anticipated and met promptly and efficiently. The Villa Services Coordinator solves problems and proactively seeks opportunities to impress VIP guests and assist team members. Answers all incoming calls to Villa Services and handles all requests promptly, efficiently, and professionally in accordance with department standards. Delegates and follow-up on assigned Butler tasks and coordinate with Butler Supervisor. Take food & beverage orders then place order with restaurant outlet and/or input in Micros system. Checks the status of Butler whereabouts and assignments throughout the shift. Organizes and communicates timed orders to Butlers, Hosts, and supporting F&B outlets. Emails hosts and administrative assistants for amenity and food & beverage approvals. Ensures all floral, In-Room Dining, and host amenities are set up in suite prior to guest arrivals. Arranges Spa, Salon, dinner, show, and Golf reservations. Arrange off-property guest and host requests with the Transportation Department. Processes all business services requests for guests including but not limited to: shipping and packaging, email, itinerary, and printing requests. Coordinates with Housekeeping for all arrivals/departures, make-up/turn-down services, and special set-up requests. Inputs and tracks all Engineering, Horticulture, and pool requests. Maintains an occupancy log with upcoming arrivals, Casino/Special events, and holidays. Responsible for updating all guest profiles with current and accurate guest preferences obtained from Villa Services team members, hosts, and/or guests. Understands and completes tasks and reports on the "Coordinator Shift Checklist" on a daily basis. Maintains the privacy and confidentiality of all Villa guests. Problem solves last minute guest or host requests and coordinate with appropriate departments for resolution. Assists Supervisors in tasks involving other departments such as: Banquets and Catering, Sound and Video, A/V, Food & Beverage, Security and Housekeeping. Orders requisition items as needed to keep pantry supplies up to par. Keeps working area clean and organized and assist in recording guest storage items. Maintains the Wynn standards of service with guests and co-workers at all times. Looks for opportunities to assist peers, guests, other departments, or leaders at all times and will notify a member of management concerning guest or host complaints. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company Safety and Health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required meetings and training classes and incorporates knowledge gained into daily work practices. Performs all other job related duties as assigned. Qualifications Previous Food and Beverage experience preferred in addition to Micros training. Concierge knowledge and skills along with familiarity of VIP Services/Front Desk operations a plus but not required. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must possess excellent verbal and written communication skills along with effective listening skills with strong decision making abilities. Must have exceptional telephone etiquette skills. Must be able to engage guests in a friendly and professional manner while maintaining confidentiality at all times. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation. Proficiency with Microsoft Office programs specifically Outlook, Word, Excel, and PowerPoint. Must be able to work efficiently within a team environment. Must be a respectful and courteous team player. Must possess a positive, "whatever it takes" attitude. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must be at least 21 years of age or older and must be able to perform all essential functions of the position. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Description Job Description Saz's Catering Description: If you are passionate about providing exceptional hospitality and creating memorable experiences for our guests, we invite you to join our team. Saz's Catering is seeking an Event Manager to direct all aspects of our private events including weddings, rehearsal dinners, fundraisers, and corporate events. This role will be the on-site point of contact for clients and vendors while managing the event timelines. We provide The Finest' in food, service, and genuine hospitality to everyone we serve, everywhere we go, in every way we can. We offer very flexible scheduling and competitive wages starting at $21 per hour (DOE). CLICK to learn more about our team. Requirements: Provide direction, guidance and training to catering staff, event servers, and bartenders Lead event teams in picking, loading, transportation and setup of events, as well as teardown and unpacking Instruct event team in process of food preparation, plating, service, and sanitation on site while using a variety of cooking equipment which may include deep fryers, convection ovens, and grills Participate in sales and operations meetings Keep an eye out for opportunities to delight our guests Must be able to walk, stand and lift moderate weights for extended periods Have a valid Driver's License with insurable record in order to operate a variety of company-owned vehicles Please have at least one year's experience working in hospitality, as an event coordinator or supervisory role. Don't forget to ask about our FT and PT benefits! Saz's Hospitality Group is a locally owned, family business that has been a Milwaukee staple for over 47 years. We have an amazing team of people who care deeply for each other and our guests. We immerse ourselves in the work that we love and the memorable experiences we are fortunate to provide. Wait! Before you go, let us brag a little We are proud to be a SEVEN time winner of the Journal / Sentinel's Top Workplaces Award, and Saz's Catering was just awarded The Knot's Best of Weddings and Wedding Wire Couple's Choice Award (Saz's Hospitality Group operates 5 exclusive event venues)! At Saz's, we want you to be YOU we celebrate everyone for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills creating an inclusive environment for all members. We are an equal opportunity employer and fully subscribe to the principles of equal opportunity. It is our policy to seek and employ the best qualified personnel in all positions without regard to race, color, religion, age, sexual orientation, gender identity, disability, national origin or any other basis made unlawful by either state or federal law. It is our policy to comply with all federal and state employment statutes. Information requested on this application will not be used for any purpose prohibited by law. Compensation details: 14-14 PI9763cba5-
May 03, 2024
Full time
Job Description Job Description Saz's Catering Description: If you are passionate about providing exceptional hospitality and creating memorable experiences for our guests, we invite you to join our team. Saz's Catering is seeking an Event Manager to direct all aspects of our private events including weddings, rehearsal dinners, fundraisers, and corporate events. This role will be the on-site point of contact for clients and vendors while managing the event timelines. We provide The Finest' in food, service, and genuine hospitality to everyone we serve, everywhere we go, in every way we can. We offer very flexible scheduling and competitive wages starting at $21 per hour (DOE). CLICK to learn more about our team. Requirements: Provide direction, guidance and training to catering staff, event servers, and bartenders Lead event teams in picking, loading, transportation and setup of events, as well as teardown and unpacking Instruct event team in process of food preparation, plating, service, and sanitation on site while using a variety of cooking equipment which may include deep fryers, convection ovens, and grills Participate in sales and operations meetings Keep an eye out for opportunities to delight our guests Must be able to walk, stand and lift moderate weights for extended periods Have a valid Driver's License with insurable record in order to operate a variety of company-owned vehicles Please have at least one year's experience working in hospitality, as an event coordinator or supervisory role. Don't forget to ask about our FT and PT benefits! Saz's Hospitality Group is a locally owned, family business that has been a Milwaukee staple for over 47 years. We have an amazing team of people who care deeply for each other and our guests. We immerse ourselves in the work that we love and the memorable experiences we are fortunate to provide. Wait! Before you go, let us brag a little We are proud to be a SEVEN time winner of the Journal / Sentinel's Top Workplaces Award, and Saz's Catering was just awarded The Knot's Best of Weddings and Wedding Wire Couple's Choice Award (Saz's Hospitality Group operates 5 exclusive event venues)! At Saz's, we want you to be YOU we celebrate everyone for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills creating an inclusive environment for all members. We are an equal opportunity employer and fully subscribe to the principles of equal opportunity. It is our policy to seek and employ the best qualified personnel in all positions without regard to race, color, religion, age, sexual orientation, gender identity, disability, national origin or any other basis made unlawful by either state or federal law. It is our policy to comply with all federal and state employment statutes. Information requested on this application will not be used for any purpose prohibited by law. Compensation details: 14-14 PI9763cba5-
Saz's Catering Description: If you are passionate about providing exceptional hospitality and creating memorable experiences for our guests, we invite you to join our team. Saz's Catering is seeking an Event Manager to direct all aspects of our private events including weddings, rehearsal dinners, fundraisers, and corporate events. This role will be the on-site point of contact for clients and vendors while managing the event timelines. We provide 'The Finest' in food, service, and genuine hospitality to everyone we serve, everywhere we go, in every way we can. We offer very flexible scheduling and competitive wages starting at $21 per hour (DOE). CLICK to learn more about our team. Requirements: Provide direction, guidance and training to catering staff, event servers, and bartenders Lead event teams in picking, loading, transportation and setup of events, as well as teardown and unpacking Instruct event team in process of food preparation, plating, service, and sanitation on site while using a variety of cooking equipment which may include deep fryers, convection ovens, and grills Participate in sales and operations meetings Keep an eye out for opportunities to delight our guests Must be able to walk, stand and lift moderate weights for extended periods Have a valid Driver's License with insurable record in order to operate a variety of company-owned vehicles Please have at least one year's experience working in hospitality, as an event coordinator or supervisory role. Don't forget to ask about our FT and PT benefits! Saz's Hospitality Group is a locally owned, family business that has been a Milwaukee staple for over 47 years. We have an amazing team of people who care deeply for each other and our guests. We immerse ourselves in the work that we love and the memorable experiences we are fortunate to provide. Wait! Before you go, let us brag a little We are proud to be a SEVEN time winner of the Journal / Sentinel's Top Workplaces Award, and Saz's Catering was just awarded The Knot's Best of Weddings and Wedding Wire Couple's Choice Award (Saz's Hospitality Group operates 5 exclusive event venues)! At Saz's, we want you to be YOU - we celebrate everyone for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills - creating an inclusive environment for all members. We are an equal opportunity employer and fully subscribe to the principles of equal opportunity. It is our policy to seek and employ the best qualified personnel in all positions without regard to race, color, religion, age, sexual orientation, gender identity, disability, national origin or any other basis made unlawful by either state or federal law. It is our policy to comply with all federal and state employment statutes. Information requested on this application will not be used for any purpose prohibited by law. Compensation details: 14-14 PIc7e52c54b0d7-8181
May 02, 2024
Full time
Saz's Catering Description: If you are passionate about providing exceptional hospitality and creating memorable experiences for our guests, we invite you to join our team. Saz's Catering is seeking an Event Manager to direct all aspects of our private events including weddings, rehearsal dinners, fundraisers, and corporate events. This role will be the on-site point of contact for clients and vendors while managing the event timelines. We provide 'The Finest' in food, service, and genuine hospitality to everyone we serve, everywhere we go, in every way we can. We offer very flexible scheduling and competitive wages starting at $21 per hour (DOE). CLICK to learn more about our team. Requirements: Provide direction, guidance and training to catering staff, event servers, and bartenders Lead event teams in picking, loading, transportation and setup of events, as well as teardown and unpacking Instruct event team in process of food preparation, plating, service, and sanitation on site while using a variety of cooking equipment which may include deep fryers, convection ovens, and grills Participate in sales and operations meetings Keep an eye out for opportunities to delight our guests Must be able to walk, stand and lift moderate weights for extended periods Have a valid Driver's License with insurable record in order to operate a variety of company-owned vehicles Please have at least one year's experience working in hospitality, as an event coordinator or supervisory role. Don't forget to ask about our FT and PT benefits! Saz's Hospitality Group is a locally owned, family business that has been a Milwaukee staple for over 47 years. We have an amazing team of people who care deeply for each other and our guests. We immerse ourselves in the work that we love and the memorable experiences we are fortunate to provide. Wait! Before you go, let us brag a little We are proud to be a SEVEN time winner of the Journal / Sentinel's Top Workplaces Award, and Saz's Catering was just awarded The Knot's Best of Weddings and Wedding Wire Couple's Choice Award (Saz's Hospitality Group operates 5 exclusive event venues)! At Saz's, we want you to be YOU - we celebrate everyone for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills - creating an inclusive environment for all members. We are an equal opportunity employer and fully subscribe to the principles of equal opportunity. It is our policy to seek and employ the best qualified personnel in all positions without regard to race, color, religion, age, sexual orientation, gender identity, disability, national origin or any other basis made unlawful by either state or federal law. It is our policy to comply with all federal and state employment statutes. Information requested on this application will not be used for any purpose prohibited by law. Compensation details: 14-14 PIc7e52c54b0d7-8181
Mid-Michigan Area Public Schools Consortium
Flint, Michigan
Position Type: Student Support Services Date Posted: 4/24/2024 Location: District Wide Closing Date: Until Filled District: Grand Blanc Community Schools - website A New Position at Grand Blanc Schools is Now Available! Position: Truck Driver-Dining Service Date Posted: 04/24/2024. Building/Department: Grand Blanc Dining Service Reports to: Director of Dining Service Hours: Currently 7:30 a.m.-3:30 p.m. Salary/Rate of Pay: $ 18.13 per hour Posting : 30208 Job Begins: August 2024 Performance Responsibilities: Deliver food and supplies, making sure that the conditions are safe, sanitary and maintained daily. Transport supplies from freezers, storerooms, cooler and other storage areas when needed. Keep the dock and steps clear of any snow or refuse at the High School East kitchen. Deliver Food, laundry, supplies and mail each day to all kitchens in a timely manner. Pick up bank bags, laundry, mail, food and supplies each day. Ability to follow a duty schedule and be on time. Keep all large district freezers, storerooms and storage areas in order by rotating and arranging incoming stock on a first-in and first-out basis (FIFO) Keep food truck clean, sanitary and well maintained. Coordinate with the Grand Blanc Community Schools Transportation Department-for routine truck services and maintenance. Be on top of all repairs related to the vehicle. Obey all traffic laws. Put stock away when required and assist dining service staff when necessary. Deliver/pick up caterings to/from various locations in a timely and friendly manner. Knowledgeable about servings per case, weekly menus and deliveries needed per daily usage. Communicate and work harmoniously and effectively with Dining Service Director, Chef Production Manage and staff, administrative team, build staff, students, community members and others as required. Be available to help on the serving lines or with other kitchen duties when necessary. Must have the ability to be flexible and perform all other duties assigned by the Director of Chef Production Manager. Must have and maintain a near perfect attendance record, be self-motivated and demonstrate the ability to work alone or with others. Must demonstrate "team" approach work ethic, pride in your work and possess a positive attitude regarding employment with the Grand Blanc Community Schools. Must attend all required meetings and/or trainings by the Director and the District. Demonstrate the ability to prioritize duties and complete tasks in an efficient, organized manner. Immediately report anything that might be a hazard or needs repair to the Director of Dining Service Manager. Keep Director and Chef informed of any changes in procedures or daily routine, including any information that could impact the dining service program. Keep the daily communication open. Comply with the conditions outlined in the Dining Service Manual. Additional Responsibilities: Summer work to be determined by Supervisor of Buildings and Grounds to include but not be limited to the following: clean evaporator and condenser coils on all kitchen equipment (refrigerator and freezers, etc.) Clean coils on all district water coolers, refrigerators, and roof top units. May also include other custodial duties as assigned by Supervisor. Nondiscrimination: The Board of Education does not discriminate on the basis of race, color, national origin, sex, (including sexual orientation and gender identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information or any other legally protected category, (collectively, "Protected Classes"), in its programs and activities, including employment opportunities. The board-appointed coordinator for all concerns and complaints for issues relating to Title IX, Section 504, the Age Discrimination Act and Title II is: Deputy Superintendent or Director of Personnel Administration Building • 11920 S. Saginaw • Grand Blanc, MI 48439
May 02, 2024
Full time
Position Type: Student Support Services Date Posted: 4/24/2024 Location: District Wide Closing Date: Until Filled District: Grand Blanc Community Schools - website A New Position at Grand Blanc Schools is Now Available! Position: Truck Driver-Dining Service Date Posted: 04/24/2024. Building/Department: Grand Blanc Dining Service Reports to: Director of Dining Service Hours: Currently 7:30 a.m.-3:30 p.m. Salary/Rate of Pay: $ 18.13 per hour Posting : 30208 Job Begins: August 2024 Performance Responsibilities: Deliver food and supplies, making sure that the conditions are safe, sanitary and maintained daily. Transport supplies from freezers, storerooms, cooler and other storage areas when needed. Keep the dock and steps clear of any snow or refuse at the High School East kitchen. Deliver Food, laundry, supplies and mail each day to all kitchens in a timely manner. Pick up bank bags, laundry, mail, food and supplies each day. Ability to follow a duty schedule and be on time. Keep all large district freezers, storerooms and storage areas in order by rotating and arranging incoming stock on a first-in and first-out basis (FIFO) Keep food truck clean, sanitary and well maintained. Coordinate with the Grand Blanc Community Schools Transportation Department-for routine truck services and maintenance. Be on top of all repairs related to the vehicle. Obey all traffic laws. Put stock away when required and assist dining service staff when necessary. Deliver/pick up caterings to/from various locations in a timely and friendly manner. Knowledgeable about servings per case, weekly menus and deliveries needed per daily usage. Communicate and work harmoniously and effectively with Dining Service Director, Chef Production Manage and staff, administrative team, build staff, students, community members and others as required. Be available to help on the serving lines or with other kitchen duties when necessary. Must have the ability to be flexible and perform all other duties assigned by the Director of Chef Production Manager. Must have and maintain a near perfect attendance record, be self-motivated and demonstrate the ability to work alone or with others. Must demonstrate "team" approach work ethic, pride in your work and possess a positive attitude regarding employment with the Grand Blanc Community Schools. Must attend all required meetings and/or trainings by the Director and the District. Demonstrate the ability to prioritize duties and complete tasks in an efficient, organized manner. Immediately report anything that might be a hazard or needs repair to the Director of Dining Service Manager. Keep Director and Chef informed of any changes in procedures or daily routine, including any information that could impact the dining service program. Keep the daily communication open. Comply with the conditions outlined in the Dining Service Manual. Additional Responsibilities: Summer work to be determined by Supervisor of Buildings and Grounds to include but not be limited to the following: clean evaporator and condenser coils on all kitchen equipment (refrigerator and freezers, etc.) Clean coils on all district water coolers, refrigerators, and roof top units. May also include other custodial duties as assigned by Supervisor. Nondiscrimination: The Board of Education does not discriminate on the basis of race, color, national origin, sex, (including sexual orientation and gender identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information or any other legally protected category, (collectively, "Protected Classes"), in its programs and activities, including employment opportunities. The board-appointed coordinator for all concerns and complaints for issues relating to Title IX, Section 504, the Age Discrimination Act and Title II is: Deputy Superintendent or Director of Personnel Administration Building • 11920 S. Saginaw • Grand Blanc, MI 48439
Key Responsibilities: Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests. Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities. Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction. Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences. Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction. Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis. Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred. years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals. Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners. Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world. Proven track record of revenue generation, cost control, and profitability in shore excursion operations. Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.
May 02, 2024
Full time
Key Responsibilities: Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions. Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests. Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities. Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction. Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences. Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction. Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis. Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred. years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management. Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals. Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners. Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world. Proven track record of revenue generation, cost control, and profitability in shore excursion operations. Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite and other relevant software applications for data analysis, reporting, and inventory management.
Saz's Catering Description: If you are passionate about providing exceptional hospitality and creating memorable experiences for our guests, we invite you to join our team. Saz's Catering is seeking an Event Manager to direct all aspects of our private events including weddings, rehearsal dinners, fundraisers, and corporate events. This role will be the on-site point of contact for clients and vendors while managing the event timelines. We provide 'The Finest' in food, service, and genuine hospitality to everyone we serve, everywhere we go, in every way we can. We offer very flexible scheduling and competitive wages starting at $21 per hour (DOE). CLICK to learn more about our team. Requirements: Provide direction, guidance and training to catering staff, event servers, and bartenders Lead event teams in picking, loading, transportation and setup of events, as well as teardown and unpacking Instruct event team in process of food preparation, plating, service, and sanitation on site while using a variety of cooking equipment which may include deep fryers, convection ovens, and grills Participate in sales and operations meetings Keep an eye out for opportunities to delight our guests Must be able to walk, stand and lift moderate weights for extended periods Have a valid Driver's License with insurable record in order to operate a variety of company-owned vehicles Please have at least one year's experience working in hospitality, as an event coordinator or supervisory role. Don't forget to ask about our FT and PT benefits! Saz's Hospitality Group is a locally owned, family business that has been a Milwaukee staple for over 47 years. We have an amazing team of people who care deeply for each other and our guests. We immerse ourselves in the work that we love and the memorable experiences we are fortunate to provide. Wait! Before you go, let us brag a little We are proud to be a SEVEN time winner of the Journal / Sentinel's Top Workplaces Award, and Saz's Catering was just awarded The Knot's Best of Weddings and Wedding Wire Couple's Choice Award (Saz's Hospitality Group operates 5 exclusive event venues)! At Saz's, we want you to be YOU - we celebrate everyone for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills - creating an inclusive environment for all members. We are an equal opportunity employer and fully subscribe to the principles of equal opportunity. It is our policy to seek and employ the best qualified personnel in all positions without regard to race, color, religion, age, sexual orientation, gender identity, disability, national origin or any other basis made unlawful by either state or federal law. It is our policy to comply with all federal and state employment statutes. Information requested on this application will not be used for any purpose prohibited by law. Compensation details: 14-14 PI777ba6-
May 02, 2024
Full time
Saz's Catering Description: If you are passionate about providing exceptional hospitality and creating memorable experiences for our guests, we invite you to join our team. Saz's Catering is seeking an Event Manager to direct all aspects of our private events including weddings, rehearsal dinners, fundraisers, and corporate events. This role will be the on-site point of contact for clients and vendors while managing the event timelines. We provide 'The Finest' in food, service, and genuine hospitality to everyone we serve, everywhere we go, in every way we can. We offer very flexible scheduling and competitive wages starting at $21 per hour (DOE). CLICK to learn more about our team. Requirements: Provide direction, guidance and training to catering staff, event servers, and bartenders Lead event teams in picking, loading, transportation and setup of events, as well as teardown and unpacking Instruct event team in process of food preparation, plating, service, and sanitation on site while using a variety of cooking equipment which may include deep fryers, convection ovens, and grills Participate in sales and operations meetings Keep an eye out for opportunities to delight our guests Must be able to walk, stand and lift moderate weights for extended periods Have a valid Driver's License with insurable record in order to operate a variety of company-owned vehicles Please have at least one year's experience working in hospitality, as an event coordinator or supervisory role. Don't forget to ask about our FT and PT benefits! Saz's Hospitality Group is a locally owned, family business that has been a Milwaukee staple for over 47 years. We have an amazing team of people who care deeply for each other and our guests. We immerse ourselves in the work that we love and the memorable experiences we are fortunate to provide. Wait! Before you go, let us brag a little We are proud to be a SEVEN time winner of the Journal / Sentinel's Top Workplaces Award, and Saz's Catering was just awarded The Knot's Best of Weddings and Wedding Wire Couple's Choice Award (Saz's Hospitality Group operates 5 exclusive event venues)! At Saz's, we want you to be YOU - we celebrate everyone for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills - creating an inclusive environment for all members. We are an equal opportunity employer and fully subscribe to the principles of equal opportunity. It is our policy to seek and employ the best qualified personnel in all positions without regard to race, color, religion, age, sexual orientation, gender identity, disability, national origin or any other basis made unlawful by either state or federal law. It is our policy to comply with all federal and state employment statutes. Information requested on this application will not be used for any purpose prohibited by law. Compensation details: 14-14 PI777ba6-