Employer: Turner Enterprises Management, LLC
Supervisory Position: Yes
Job Title: Reservations Manager
Uses Time & Attendance: No
Location: Truth or Consequences, New Mexico
Division: Ted Turner Reserves
Home Department: Rooms
FLSA Status: Exempt
Pay Type: Salary
Position Type: Full Time / Benefits Eligible
Housing Provided: No
TED TURNER RESERVES SUMMARY
Ted Turner Reserves (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turner’s Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico. These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service. Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.
The Ted Turner Reserves Central Reservations Office (CRO) is located in the heart of downtown Truth or Consequences, New Mexico, at our Sierra Grande Lodge and Spa. The Lodge is just one of the unique properties within the Ted Turner Reserves collection, including two nearby Reserves, Armendaris and Ladder, and the northern New Mexico flagship Reserve, Vermejo. The CRO offices are housed in the Vera building, separate from hotel operations, affording the team a quiet space for guest communication. Employees of the CRO are expected to work in-office and will visit the Ted Turner Reserves properties periodically for necessary training on the diverse offerings and experiences of each.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Reservations Manager will be responsible for the development of the Central Reservations Office (CRO), the hiring, training and consistent coaching of staff, and handling reservation sales inquiries received via phone and email, and providing exemplary customer service. The Reservations Manager will be a vital voice in the Ted Turner Reserves sales and marketing organization and must work toward our revenue optimization strategy to ensure that occupancy and average room rates are maximized.
As a Reservations Manager, the job duties include, but are not limited to the following:
This job has supervisory responsibilities.
COMPETENCIES AND CHARACTERISTICS
To perform the job successfully, an individual should demonstrate the following competencies:
EDUCATION AND/OR EXPERIENCE
A college degree in Tourism or Business is highly preferred. Prior hotel reservations experience is required. Experience working in a luxury hotel/resort setting is strongly preferred.
CERTIFICATES / LICENSES
If position requires operation of a vehicle, the employee must possess a valid Driver’s License or be able to obtain one within 30 days of employment. The employee’s driving record must meet the standards and requirements of the Company and the Company's insurance carrier.
The employee must possess excellent communication skills, written, via phone, and in person. The employee must be fluent in English, both written and verbal. Bilingualism in Spanish is helpful but is not required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. employee must occasionally lift and/or move up to 50 pounds.
*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Company’s Human Resources Department for consideration.”
Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.
For more information, and to apply online, visit www.tedturner.com.