Concierge - Deskside Support Technician

  • eJAmerica
  • Ballston Spa, New York
  • Nov 24, 2022
Full time

Job Description

DSS Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2+ years of experience in Help Desk or Desk Side Support positions with a high school diploma. Experience with Cleanroom protocols and procedures (preferred) Technical skills: Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc. Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM Familiarity with computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies. Soft skills (Competencies): Listening, verbal, customer service, and problem-solving skills. Self-management skills Communication: Excellent communication and customer-related skills. Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise Demonstrates deep understanding of relevant technology, architecture, processes, and practices