Manager, Client Services

  • Boston Red Sox
  • Boston, Massachusetts
  • Nov 22, 2022
Full time

Job Description

POSITION OVERVIEW: The Boston Red Sox are seeking a hospitality-focused individual who can help create premium-level experiences at Fenway Park. Working specifically with our Dell Technologies Club Members, this position will strive to build customer loyalty and satisfaction by delivering unique experiences, creating relationships through personal touch points, and by providing clear and consistent communication to secure our clients' long term commitment. The ideal candidate will have experience in hospitality and help bring a fresh perspective to our team while continuing to develop and expand the premium brand. RESPONSIBILITIES: Act as the primary point of contact for all Dell Technologies Club Members, developing loyalty through consistent and personalized communication Possess an understanding of professional sports hospitality, a proven track record in client relationship development and the ability to retain revenue through club contract renewals Assist in developing a renewal plan for all members by overcoming any objections expressed during the renewal process Oversee all aspects of the Dell Technologies Club including the food and beverage service, club layout and presentation so that the club adheres to our premium-level standards Execute the day-to-day amenities and benefits associated with the membership plan Assist department in organizing annual Spring Training weekends Handle all feedback provided by members and guests and address issues by adhering to proper protocols and procedures Research and understand the continued development of premium memberships in the sporting world Plan and execute surveys sent to club members and guests Manage branding, collateral and onsite materials for events and member experiences Ability to execute and manage various premium season ticket holder events Develop new opportunities/amenities for client needs Team player who can assist other team members with duties not listed above CHARACTERISTICS / QUALIFICATIONS: Passion and commitment for connecting with people, both externally and internally, to form long-term relationships through incredible service Ability to stay organized, process-oriented, and innovative Bachelor's degree required with a minimum of 4-6 years of experience in sports management, customer service, hospitality and/or sales Excellent written and verbal communication skills Experience with Salesforce or a CRM-based platform preferred, ProVenue or ticket-based program a plus Flexibility to work non-traditional hours, including days, nights, weekends and holidays The Red Sox (or FSM) requires proof of being up-to-date on COVID-19 vaccination as a condition of employment, subject to applicable legal requirements. Up-to-date means having received all recommended COVID-19 vaccination doses in the primary series and a booster dose(s) when eligible, per CDC guidelines. Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.