Room Service Attendant - The Historic Cavalier Hotel

  • Goldkey
  • Virginia Beach, Virginia
  • Sep 21, 2022
Full time Other

Job Description

Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization Level One + Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC Standards + Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines + Set-up and deliver all VIP amenities + Service all hospitality suites in accordance with BEO and established policy and procedures + Complete all shift sidework as outlined in the hotel's operating policies and procedures + Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor + Perform all cash handling responsibilities in accordance with IHC policies and procedures + Maintain all inventory of needed supplies + Answer the telephone and take all customer orders in accordance with operating policies and procedures + Perform special projects and other responsibilities as assigned. + Participate in task forces and or committees as required + Set-up & deliver all food & beverage orders in accordance with established guidelines, procedures & policies as prescribed by IHC Standards. + Conduct floor sweeps & retrieve all food & beverage trays in order to maintain established sanitation guidelines. + Set-up & deliver all VIP amenities + Service all hospitality suites in accordance with BEO & established policy & procedures. + Complete all shift sidework as outlined in the hotel's operating policies & procedures. + Respond to customer needs, issues, comments & problems to ensure a quality experience & enhance future sales. + Perform all cash handling responsibilities in accordance with IHC policies & procedures. + Maintain all inventory of needed supplies. + Answer the telephone & take all customer orders in accordance with operating policies & procedures. + Successfully complete all other duties as assigned. TypeQualification EducationAbility to read, write, and communicate in English ExperienceOne year of employment in a related field with this company or other organization(s) preferred but not necessary SkillEnglish communication skills. Hospitality skills EducationHigh School Diploma or Equivalent Preferred ExperiencePrevious restaurant or hotel experience desired SkillAbility to multi-task ID: External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC External Company URL: Street: 4200 Atlantic Ave