Security Specialist - Upscale Hospitality

  • GardaWorld Security Services U.S.
  • Phoenix, Arizona
  • Aug 05, 2022
Full time Other

Job Description

Job Description
GardaWorld -
Security Services

Security Officer - Now Hiring!

You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring!

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we're the very best at what we do. Perhaps you are, too.

In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We're experts at protecting people and assets. We're also growing everywhere and expanding in multiple locations. If you're a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out - and thrive - here, too, as a Security Specialist.

At GardaWorld, we know your compensation is important so we provide competitive hourly starting rates for every market we're in. We're growing our team here in Phoenix, Arizona.

Compensation: $24 / hour
Shift: We have 5 shifts available:
Shift 1 - Saturday thru Wed 1st shift 7a.m.-3 p.m.(40 hours full time)
Shift 2 - Thursday thru Sunday 1st shift 7a.m. to 3p.m. (32 hours full time)
Shift 3 - Monday thru Friday 2nd shift 3p.m. to 11p.m. (40 hours full time)
Shift 4 - Saturday thru Wednesday 2nd shift 3p.m. to 11p.m. (40 hours full time)
Shift 5 - Thursday thru Sunday 2nd shift 3p.m. to 11p.m. (32 hours full time)

Provide guest service by greeting and assisting guests and responding to guest inquiries and complaints.
Assist the Security Manager to ensure compliance with all policies and procedures that relate to the security department, as well as local, state, and federal laws and regulations.
Role model and enforce safety, health, and security priorities.
Assist with keeping the property safe, clean, and presentable to the guest.
Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Warn persons of rule infractions or violations and apprehend or evict violators from premises.
Guide guests to exits or provide other instructions or assistance in case of emergency.
Other tasks as assigned by the Security Manager or Management.
Maintain certification for CPR, First Aid, AED.
Provide basic security services, key control, patrols, event security, etc.
Respond professionally in any and every emergency safety situation. Write comprehensive incident reports and conduct thorough investigations.
Assist with follow-up on investigations.
Job Requirements
Excellent communication skills including verbal and written
Excellent problem-solving skills
Comfortable approaching guests in a luxury environment
Knowledgeable of Microsoft Office, Google Docs, and digital technology
Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
Ability to listen and react quickly to guests' and retailers' requests in a genuine manner
Ability to prioritize tasks under pressure
Ability to work with varied personalities and temperaments
Self-motivated and results-oriented team player
Team player in a multidisciplinary environment
Takes pride and ownership in the position and property
Strong knowledge of the Phoenix metro areas hospitality, entertainment, dining and cultural venues, and commitment to keeping that knowledge up to date
3+ years previous experience in high end/luxury security, hospitality, customer service or high-end retail

Job Duties
Upholds helpful, friendly, and professional service standards always
Directs guests efficiently to retailers, dining, lodging, and on property amenities
Effectively pairs services to guests' needs
Utilizes an "above and beyond" approach to assisting guests
Supports all property programs and initiatives enthusiastically
Assists with staffing the Concierge Desk as needed to meet the needs of the tenants and guests
Builds and maintains excellent relationships through networking with tenants, retailers, and stakeholders
Meets or exceeds given goals for job performance in luxury operational environment
Takes a proactive approach to understanding trends, citywide events, and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours, and transportation schedules in the surrounding area

3+ years prior luxury security retail, hospitality experience, sworn law enforcement or military
Strong strategic thinking and creative problem-solving skills.
High customer service acumen is a must.
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+, and occasional sitting in an outdoor environment in all weather conditions
Preferred Qualifications And Skills
High School Diploma or college degree preferred
Working knowledge of security operations, safety practices in an entertainment environment and enforcement procedures.
2-4 years previous Security, Military or Police experienced preferred
Advanced experience in CPR/First Aid/AED or EMT preferred
Fire Safety knowledge preferred
2-3 years of experience in hospitality environment
Fluent English. Bilingual preferred
Successful candidate must possess legal work authorization in the United States
Minimum of 2 years experience with CCTV, access control systems, alarm systems, etc
Minimum of 2 years of experience with crisis response, emergency management and threat
Active AZ guard card license

If you want a real career opportunity where you're part of a dynamic supportive team that's dedicated to your success, check us out. We're a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you'll have plenty of room to grow - and that's just for starters. Explore your future with us today.

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