Restaurant Manager

  • Grube Inc. dba Buffalo Wild Wings
  • Cleveland, Ohio
  • Aug 04, 2022
Full time

Job Description

If you enjoy working in a fun, high-energy environment and want to be part of a wildly successful and fast-growing restaurant chain where the game is always on, we invite you to bring your enthusiasm and passion to Buffalo Wild Wings!

Come join a team that is all about sports, great food, family and friends

Management experience in a quick or full-service restaurant is required. If you ve got a flair for fun and are looking for a great team to work with, we want You!

Advancement opportunities
Flexible schedules

JOB PURPOSE: Accountable for all the overall operation of their assigned restaurant, ensuring the overall integrity of the Buffalo Wild Wings Brand. Crucial responsibilities are team performance, increased sales and profitability, ensuring effective cost controls are in place. Development of Management team with weekly manager meetings and initiatives, the retention of Varsity Caliber Team Members and Managers. Ultimately the General Manager is to ensure the assigned restaurant meets and exceeds all financial, sales and operational goals as assigned by the Executive Team of Grube Inc.

Acts as an ambassador and is the face of the organization in their community
Achieves results the right way, living up to Buffalo Wild Wings values
Generates a quarterly developmental game plan with initiatives for all managers and meets with them bi-weekly to give feedback
Holds weekly Manager Meeting to inform management team of results, initiatives and projects
Continuously develops and executes sales building initiatives.
Ensures AV is maintained and operational 100% at all times and creates all sports viewing schedules
Executes the AV cleaning checklist
Manages and develops the Operations General Manager to Ensure they execute their job description to the standard of excellence.
Directly influences Operations and ensures we executing 14 flawless shifts per week
Ensures staffing levels are schedules for all departments to ensure the store is staffed to execute the Ultimate BWW Experience
Ensures all Management Tools are executed daily with integrity and never pencil whipped
Communicates directly with the support office on any accidents, unemployment claims and worker s compensation liability
Is the model of hospitality skills, including interaction with all guests
Immediately handles guests complaints on the shift and responds to all Internet complaints within 24 hours
Conducts all administrative functions as needed and double checks any others Managers administrative work for accuracy
Runs a sparkling clean restaurant that is QSC ready at all times both inside and outside of the restaurant.
Understands all new products and marketing programs
Provides feedback and recognition for all managers and team members
Has one-on-one booth time with hourly employees
Holds and ensures all Pre-shift meetings are executed effectively before the start of every shift
High level of interaction with restaurant Guests and Team Members to ensure "The Ultimate Buffalo Wild Wings Experience" is consistently delivered
Attracts, hires, develops and retains the talent needed to drive the business
Responsible for ensuring all Team Members in new roles are properly trained
Manages the WCT (Wing Certified Trainers) program
Responsible for performance management, coaching and developing HOH and FOH Managers, Team Leads, Shift Leads and WCTs
Leads development and performance management of hourly Team Members and Managers
Supports recognition of Team Members and Managers
Creates and maintains open communication with Managers and Team Members in the restaurant
Ensures Team Members have the tools and resources necessary to achieve results
Drives a culture of accountability
Champions and leads the charge on all initiatives sent to the field
Develops relationships with all vendors
All other duties as assigned by RM and Home Office

Buffalo Wild Wings is an equal opportunity employer.

Job Type: Full-time

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Physical Setting:
Fast casual restaurant
10 hour shift
Day shift
Weekend availability
Supplemental Pay:
Bonus pay
Quarterly bonus

Work Location: One location