Vacation Rental Local Operations Manager

  • Vacasa
  • Nashville, TN, USA
  • Aug 02, 2022
Full time Front Desk and Night Auditors

Job Description

What we’re looking for

Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

What you’ll do 

  • Oversee operations in Nashville, TN managing a specific portfolio of properties
  • Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for 
  • Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance,  and efficiency
  • Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis 
  • Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
  • Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
  • Partner and assist your Business Development Representative when new units join the portfolio
  • Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team 
  • Provide cross-coverage for your manager and Co-LOM(s) when necessary
  • Conduct regular inspections prior to guest and owner arrivals
  • Occasional need to perform housekeeping and maintenance duties
  • Traveling between worksites is frequent and this person will need their own reliable transportation. 

The skills you’ll need

  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • Availability to work Sunday through Saturday, early mornings and evenings as needed. 
  • Professional in all forms of communications such as email, phone calls, video calls and texts
  • Ability to work well under pressure in an agile, fast-paced environment 
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable 
  • Strong attention to detail
  • Prior housekeeping experience a plus 
  • Adhere to all company policies and procedures 
  • Ability to stand, sit, and walk for an extended period of time
    • Reach overhead and below the waist 
    • Regularly push, pull, and lift up to 25 pounds
    • Occasionally lift or move up to 50 pounds 
    • Bend, stoop, squat, kneel, and twist