Full Job Description
Guest Service Advocate
Guest Service Advocate is our name for part time team members that are the face of the business and exhibit extraordinary knowledge of Ben & Jerry s chunks and swirls while also providing world-class service to each and every customer.
Guest Service Advocate s will report directly to a Guest Service Team Leader, Hospitality Expert, Operator Apprentice and General Manager. Their training is specialized around daily in-store and out-of-store operational functions with an additional focus on becoming an expert at scooping, waffling and being a flavor coach.
Accountabilities of Guest Service Advocate:
Ensure customer and peer satisfaction with your passion and enthusiasm
Takes personal responsibility for making things happen
Provide assistance in the daily operations for their shift
Lives, breathes and displays the 30 Primo Fundamentals
Energetic and positive communication master that is a culture builder
Maintains a solution orientation culture rather than a problem orientation culture
Ensure that all opening and closing procedures are followed and executed in a timely manner
Ensure proper product proportioning through daily scoop practice
Participate in store meetings with all other peers and attend other meetings and activities as needed
Genuinely engaged with and involved within and around your local community
Compensation and Benefits:
Part-Time Hours with availability to work weekends and late nights
Competitive Hourly Rate + Tips
1 free large item after each shift worked
Complimentary small Birthday Cake during your Birthday Month
Personal and professional development toward Customer Service Team Leader and beyond
About Team Primo s Ben & Jerry s Ice Cream:
Working at Ben and Jerry s is about making people happy with lots of Ice Cream! It s about being independent, having fun, making new friends and earning extra dough. As a Ben & Jerry s team member, you are the smiling face that greets and serves clients and our community. Working with us will give you the fun and financial rewards you are looking for. You ll learn new things, get recognized and learn everlasting skills.
Established in 2008 by lifelong friends, This Ben & Jerry s is locally owned and operated and goes by the name of PRIMO. It all started with a single scoop shop and has since grown to multiple shop locations, along with booming, trailblazing, and system-leading Off Premise Catering operations in North Carolina, Georgia, Florida, Tennessee and Texas. Do you possess the core values that we've identified as Team Primo s guiding principles?
Ben & Jerry s is an equal opportunity employer.
Job Type: Part-time
Pay: $7.00 - $11.00 per hour