Hotel General Manager

  • Confidential Company
  • Upper Marlboro, Maryland
  • Aug 01, 2022
Full time

Job Description

Hotel General Manager will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation. Candidate will be responsible for the following:

Guest Service:

Maintains guest services as the driving philosophy of the hotel

Handle any guest problem or complaint in a professional and courteous manner

Personally demonstrates a commitment to guest service by responding to guests needs

Is committed to making every guest completely satisfied with their stay

Ensures all staff is trained on how to interact with the guests and the procedures on a guest complaint. Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance

Marketing and Sales Management:

Works to develops and implements a sales plan based on the demand of the property in order to obtain new business Works with Director of Sales to ensure preparations for groups and corporate clients have been made.

Profit Management:

Helps maintain a conservative budget in order to maximize profit margin

Identifies potential revenue and expense opportunities and possible problems

Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed

Utilize budgets and understands financial objectives while balancing costs with guest satisfaction & quality

Human Resource Management:

Manages human resources functions including recruiting, selection, orientation, and training

Maintains a positive cooperative work environment between staff and management

Ensures hotel employees know hotel objectives of the property

Administers personnel policies fairly and consistently

Ensures personnel files are accurate and comply with both local and federal laws and regulations Resolve employee grievances in a fair and timely manner

Ensure employees understand policies, pay procedures, and benefits

Ensures training objectives and development plans are completed

Monitors and maintains acceptable turnover levels

Develop cross training opportunities for the Associates throughout the hotel

Recommend & initiate personnel actions to include promotions, transfers, discharges and discipline

Input payroll into the company timekeeping system and comply with all Payroll Department deadlines Create staff schedules for all departments

Ensure there is adequate coverage across all departments and amount spent on payroll must stay within budget.

Must understand and plan in advance to stay within allowed budget

Asset Management:

Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities

Ensures ongoing staff and employee involvement in preventative maintenance programs

Protects the interest of the hotel during capital projects

Has outstanding property Quality Evaluations

Inspects hotel rooms, building exterior, parking lot

Comply with all brand standards

Safety and Security Management:

Knows local health and safety codes and regulations that apply to the hotel

Recognizes and corrects potential safety hazards

Understands and follows policies and procedures for the hotel's key control system and ensures others are trained Uses ongoing safety training to minimize injuries

Comply and adhere to all company policies and procedures