House Attendant

  • Mainsail Lodging & Development
  • Zephyrhills, Florida
  • Jul 29, 2022
Full time Other

Job Description

The Residence Inn by Marriott Wesley Chapel is located on the 120-acre campus of the Wiregrass Ranch Sports Campus of Pasco County. Our hotel provides more space and more flexibility, so our guests can travel the way they love to live. Featuring 128 spacious suites with full kitchens, expansive outdoor spaces, an on-site market, and a robust, daily hot breakfast create a homelike atmosphere. Skybox, the only rooftop bar in Wesley Chapel, features spectacular views, refreshing beverages and small plates.

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Job Summary:

House Attendant will be responsible for assisting the housekeeping team with their everyday operational materials, cleanliness, and amenities to ensure exceptional service to all guests that is consistent and continually in accordance with the Marriott standards under the franchise of Mainsail Lodging & Development.

Essential Functions:
  • Strip the rooms in preparation for cleaning
  • Enjoy having FUN with the willingness to help others
  • Acknowledge guest in all public spaces with a warm and friendly greeting
  • Distribute the necessary items to the assigned housekeepers
  • Clean and organize all hotel public space
  • Take care of any guest s special requests for pre-arrival e.g., foam pillows, extra towels
  • Sweep and/or vacuum hallways daily
  • Clean inside the elevators and polish elevator tracks and landings
  • Maintain storage closets in order and keep par levels to standard
  • Keep stairwells and ice machine areas free from debris
  • Follow scheduled shifts and follow break and lunch requirements
  • Deep clean on rotational schedule
  • Assist Housekeeping Manager/Supervisor with VIP arrivals
  • Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
  • Assist guest with any special requests
  • Ability to communicate with manager on inventory needs e.g., amenities, pillowcases, bed linen, robes, etc.
  • Professional communication while using technology
  • Respect all guests, team members, and management by maintaining a positive, friendly attitude
  • Ability to interact with guests and share hotel knowledge using personalization, such as using the guest s name
  • Maintain guest confidentiality following all hotel procedures
  • Report any suspicious activity or unusual items in room
  • Report any irregular behavior from guests in public areas and/or in rooms
  • Ability to take initiative and handle assignments with limited supervision
  • Follow all hotel policies and procedures as outlined in the team member handbook

Qualification Standards:

Education & Experience
  • Previous hospitality experience preferred
  • Previous cleaning experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

Physical Demands
  • Ability to stand for extended periods of time
  • Ability to squat and bend
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Ability to lift / push / pull 50 lbs.

Mental Demands
  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high-pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

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