Title: Client Relationship Manager - Travel and Hospitality
Our BU supports world s renowned brands in Travel and Hospitality such as Hotel Chains, Restaurant Chains, Travel Management and Platform organizations. With a large team of dedicated professionals, this practice provides domain-aligned consulting, IT, business process and analytics solutions globally.
Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Build trusted relationships with client stakeholders
Responsible for backlog growth including renewals and extensions of current engagements
Drive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernization
Work with clients to define their problems and co-create solutions
Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
Lead the onsite project teams and ensure they understand the client environment
Understand the client environment, issues, and priorities
Serve as the day-to-day point of contact for the clients
Track of industry trends relevant to client business and bring forth proactive ideas and solutions
A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates, & client experience.
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services/ digital services, offshore/outsourcing industry.
Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Experience in digital services/solutions
Very good understanding of latest top trends and offerings in Travel and Hospitality industries
MS or MBA degree preferred
Strong background in a project environment and application development.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences