LEAD Wellness Concierge (Front Desk / Sales) - Las Vegas

  • TruFusion
  • Las Vegas, Nevada
  • Jun 17, 2022
Full time Front Desk and Night Auditors Sales and Marketing

Job Description

POSITION SUMMARY

The Lead Wellness Concierge will assist studio management in leading the front desk Wellness Concierge staff. This position will be a proactive person and will create a one-of-kind hospitality experience at our studio. This position is primarily based behind the front desk to greet members, answer questions, act as an information source for everything in the studio, provide tours, sell memberships, retail, and ancillary services, follow up with prospective members and ensure that the lobby, practice rooms, and restrooms are meeting our cleanliness standards. This position must always represent the face and image of TruFusion while working.

CUSTOMER SERVICE & ESSENTIAL FUNCTIONS

Follow Standards of Excellence. Welcome all visitors and members according to our Customer Service Standards; follow telephone etiquette; build rapport and lasting relationships with prospective and current members.

Provide studio tours to prospective members and document them.

Sales - Responsible for creating, selling studio memberships and ancillary services.

Check members into class/workshop/etc., rentals, and purchases through MBO system.

Assist members by guiding them through our programs and answering their questions.

Following up with leads and missed guests using CRM system and sales process.

Achieve or exceed individual sales goals and ancillary service goals.

Act as the first line of contact with any membership or customer service issues. Provides solutions to management with these issues. Must be capable of handling customer service issues thoughtfully and quickly.

Be knowledgeable about our offerings, competitive programs, and pricing to actively promote and sell TruFusion memberships, class packages and programs.

Responsible for grassroot marketing and participating in any and all marketing efforts.

Demonstrate excellent communication skills and follow directions.

Comply with all company policies and procedures.

Comply with all local, state, and federal regulations.

Oversee the janitorial cleaning crew to ensure studio cleanliness and maintenance meet our brand standards by keeping the entire facility clean, sanitized, organized, clean studio rooms, restrooms, empty trash, and tidy props.

Assist with onboarding and training of new team members, including shadow shifts.

Work with team members to support the financial goals and operational needs of the studio.

Responsible for assisting studio management with product inventory, merchandising, and pars.

Keep the retail area pristine, including cleaning and maintaining the area, pro-actively watch for theft to avoid shrinkage.

Follow the laundry and cleaning checklist and procedures.

Follow up and complete all checklists.

Report any issues to management.

Complete any additional tasks required to help the company meet its goals.

Requirements

Studio Operations

Oversee the janitorial cleaning crew to ensure studio cleanliness and maintenance meet our brand standards by keeping the entire facility clean, sanitized, organized, clean studio rooms, restrooms, empty trash, and tidy props.

Assist with onboarding and training of new team members, including shadow shifts.

Work with team members to support the financial goals and operational needs of the studio.

Responsible for assisting studio management with product inventory, merchandising, and pars.

Keep the retail area pristine, including cleaning and maintaining the area, pro-actively watch for theft to avoid shrinkage.

Follow the laundry and cleaning checklist and procedures.

Follow up and complete all checklists.

Report any issues to management.

Complete any additional tasks required to help the company meet its goals.

MINIMUM QUILIFICATIONS:

Previous supervisor or leadership work experience in a customer service or sales, previous retail, fitness, or health industries are a plus.

Possess superior customer service skills with a friendly and professional demeanor, ability to multitask while remaining calm to deliver exceptional results in a high-paced environment.

Ability to demonstrate positive interactive skills, sound judgment, logical decision making, and manage time effectively with minimum supervision.

Candidates must be a minimum of 18 years of age.

Must be able to lift up to 40 lbs. to move equipment and FF&E.

Able to move, setup/breakdown, transport objects such as furniture, tables, chairs, equipment, product, supplies, etc.

Capable to climb, bend, reach, push, pull, stoop, grasp, walk, sit, and stand for the duration of shift. Require manual dexterity to operate job related equipment.

Work area may be unusually hot, humid, noisy. Work may be performed in small areas with a 3 ft. access. Tasks are performed from a non-sitting position. Team members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage.

Must be able to work a minimum of 4 shifts per week, able to work outside of normal business hours, able to work weekends if needed.