Trilogy® at The Vineyards: Club Los Meganos
Set within the spectacular Trilogy community, Club Los Meganos combines striking architecture and interior design with magnificent mountain views and innovative programming. The Club features a full-service Sawa Spa, dining at Abby's Gourmet Studio, Fitness and Sports Courts and weddings in our surrounding vineyard.
Where: The East Bay area of Brentwood, California
The Spa & Fitness Manager supports the daily operations of the Spa & Fitness facilities, including implementing marketing and sales plans, training and supervising staff, processing payroll, and facility management and maintenance. This position reports to the Spa & Fitness Director.
KEY RESPONSIBILITIES:Ensure the "Trilogy Experience" for members and guests by modeling and maintaining the standards set in the Trilogy 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies. Support daily operations including opening and closing procedures, facility inspections, cash handling procedures, and general facility maintenance. Provide hospitality to members and guests and support to staff when needed. Monitor monthly sales promotions and strategies as outlined in the marketing plan; review weekly reports for retail and services. Continuous development of programs and services for new and current members. Monitor member use and retention goals of the Club. Lead fitness room orientations. Lead fitness workshops and/or classes, as requested. Work with groups scheduling spa events from initial event booking through the event. Assist in creating and monitoring the annual budget to ensure expenses are within budgetary limits and the established financial goals. Assist in recruiting, hiring, training, and supervising facility staff. Schedule staff to ensure adequate coverage. Assist in developing monthly client reports. Provide excellent customer service and help monitor member feedback through the comment forms and other customer care techniques.Help to supervise and follow up on member requests and comments. Monitor facility upkeep and work with the management team to correct or upgrade any conditions that are not safe or in keeping with the Club's resort image. Report incidents and accidents to the Spa & Fitness Director and/or Director of Resort Operations. Prepare payroll and financial reports in accordance with BSRG policy. Implement proper inventory and purchasing procedures; submit purchase orders to the Director of Spa & Fitness for approval. Oversee pool operation, including staff, supplies, and sanitation, if applicable. Coordinate operation of seasonal pool bar with appropriate Food & Beverage outlet, if applicable. Assist staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events, as requested. Other duties and responsibilities may be assigned.
PERSONAL ATTRIBUTES:Must be highly customer oriented and responsive with high need for closure. Able to work under pressure and balance multiple priorities and assignments. Strong team-building skills including the ability to lead, cooperate, and motivate. Must be role model and able to live our BlueStar core values: Honesty and IntegrityRespect for the IndividualTeamworkCompetitive Spirit
MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:High School diploma or equivalent preferred. Three years' leadership experience in a Wellness, Health Club, Fitness Club, or Spa environment, with minimum of one year supervisory experience required. Certified Pool/Spa Operator (CPO®) certification, if required by the facility. Computer literate with proficiency in Microsoft Office. Club management system software or other retail or database software a plus. Knowledge of professional spa services and treatments preferred. Knowledge of retail operations and inventory systems required. Must possess basic computational ability as well as budgetary analysis. ·Ability to calculate figures and amounts such as discounts, interest, commissions, portions, and percentages. Ability to write routine reports and correspondence. Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills. Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association. Must demonstrate initiative-ability to think, work, and make independent decisions, based on sound judgment. Must be comfortable working in a fast-paced environment where continuous improvement is expected. This position requires a flexible schedule to include evenings and weekends, with limited travel as required. Valid driver's license is required.
This position generally operates in a professional indoor environment with some exposure to weather conditions, and occasionally native wildlife, when outdoors on the facility grounds. There is routine use of standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to hear, see, speak clearly and understand the speech of another person, sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.
BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER