Stewarding Assistant Manager

  • Penn National Gaming, Inc.
  • Dec 30, 2021
Full time

Job Description

Don't just work. Work Happy.A career in gaming? At Hollywood Casino Gulf Coast, we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Responsible for supervising all Stewarding staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.Assists with ensuring cleanliness standards meet established guidelines in all F&B outlet kitchens on designated shift.Assists with maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies. Assists with development and management of operational goals and monitors achievements of performance and profit objectives.Responsible for work procedures and expedites workflow to all Stewarding employees, to include floor operations, policies and procedures.Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Assists in maintenance of established quality assurance procedures to ensure acceptable health department and customer service standards in Stewarding department.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.Associates Degree (A.A.) in culinary or related field; minimum of two years stewarding or equivalent experience, or equivalent combination of education and experience. Prior gaming experience preferred. Minimum of two years supervisory experience required.Must have excellent verbal and written communication skills.Must be proficient in Microsoft applications (Excel, Word, and Outlook).Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.Equal Opportunity EmployerStarting from $40,000, based on experience