General Manager

  • Panera Bread
  • Nov 24, 2021
Full time

Job Description

General Manager

Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals-and help others do the same? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun!
Panera Perks:
- Competitive pay
- Eligible for a quarterly bonus
- Free Meals on shifts
- Career Growth Opportunities
- Paid vacation & holidays for full-time team members
- Medical, dental, vision, life insurance & 401(k) with match available
Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team.
Our General Managers are the heart of Panera. As a Panera General Manager, you help lead an amazing team and a popular neighborhood bakery-cafe to success. You own ultimate accountability for the success of your bakery-cafe by making key decisions and solving problems. You make the Warmth, Belonging, Growth, and Trust of Panera a reality with your team.
As a Panera General Manager, your responsibilities include among others to: • Build our culture of Warmth, Belonging, Growth, and Trust.
• Be an ambassador of our Guiding Values and Behaviors:
• Warmth for guests: Making people smile
• Bold thoughts, brave actions: Learning, growing, and taking risks
• Own it: Finding solutions and taking initiative
• Win together: Working (and winning) as a team
• Inspire and celebrate: Having fun and celebrating success
• Rooted in respect: Seeing the best in others
• Ensure extraordinary guest experiences. o Make sure every customer is delighted by the quality of our food, service, staff, and safety measures.
o Build customer relationships that lead to long-term, loyal patrons. • Own all aspects of leading, managing, and developing your team.
o Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
o Lead your cafe through ongoing training, including people development, coaching,
planning and prioritization, and creative problem solving.
o Hire and train new team members, and keep your team motivated, energized, and
o Manage team performance to ensure your cafe's goals and quality standards are
met, while ensuring extraordinary customer service.
o Build subject matter experts within your cafe by coaching your managers and
associates on certain responsibilities and then delegating those responsiblities to
o Recognize and celebrate individual and team achievements.
• Own the consistent delivery of high-quality operations and service.
o Make sure Panera's standards of excellence are always maintained-and continually
improved-at your bakery-cafe.
o Upgrade operations as needed.
o Motivate your team to meet (and exceed) your bakery-cafe's goals.
o Adhere to cafe systems and processes to accomplish day-to-day operations.
o Follow company policies and procedures and comply with all state and federal
o Coach team members to ensure the cafe adheres to operational standards.
o Ensure food safety standards are fully maintained.
o Ensure a healthy and safe culture and workplace for your team.
• Grow sales and maximize profitability.
o Execute company and cafe strategies for sales growth and flow-through.
o Manage associate labor to support and drive cafe profitability.
o Maintain cafe costs and inventory.
This opportunity is for you if:
• You enjoy people and have great communication skills.
• You like the hustle and bustle of the hospitality industry.
• You want to lead a fun, energized team that works hard and laughs often.
• You can keep cool under pressure and deal with multiple types of people in a calm and fair
• You can work flexible hours, including nights and weekends.
• You're committed to, and experienced with, health and food safety.
• You want to have a positive impact on your customers and community.
• You meet these requirements:
o Three years management experience (preferred)
o Proven ability to direct, motivate, coach, and develop others in a fast-paced
o Proven ability to drive positive results
o Proven ability to run great shifts
o Demonstrated understanding of the business
o ServSafe certification
o At least 18 years of age
Growth Opportunities at Panera:

- A Path to Success: Our General Managers can continue their career growth by pursuing our Operating Partner Program. While you're helping your team reach their goals, we'll help you meet yours.
- Skills and Training: At Panera, you'll build skills you can use anywhere. Our training can help you succeed in your career-and your life.
- Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us.
Around here, every day starts with a fresh batch of bread and a thousand possibilities.
Get ready to rise.
Equal Opportunity Employer and Affirmative-Action Employer

600769 East York, PA - Market Street