Spa Concierge

  • Face + Eye + Body
  • Atlanta, Georgia
  • Nov 19, 2021
Full time

Job Description

ABOUT US

The Aly & Company is a multi-faceted brand that fosters organic developments and aesthetic trends. We launched our first beauty brand flagship Face + Eye+ Body in 2016. F+E+B focus on building great relationships, producing innovate products, and providing stellar service.

JOB SUMMARY

F+E+B Spa Concierge manages the flow of the front desk, check in/out operations, offers guest support with scheduling services, and confidently speaking about retail offerings.

QUALIFICATIONS

  • Retail experience and clientele interaction experience a plus.
  • Values helping others
  • Excellent client service, communication and organizational skills.
  • Ability to multi-task in high volume envirnoment and build relationships.
  • Flexibility and the ability to handle change in a positive manner
  • Previous customer/guest service experience; spa reception experience is strongly preferred.
  • Previous cash handling and multi-phone usage experience.
  • Follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
  • Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
  • Have flexible availability.
  • Must be highly organized and have a high regard for cleanliness
  • Must have good writing skills and a solid work ethic
  • Assist in planning and execution of in-spa events
  • Must be available a minimum of 15 hours per week

RESPONSIBILITIES

  • Be pleasant, smile and greet all clients
  • Arrange Client amenities
  • Conduct Loyalty Program training with Director
  • Maintain Client Profiles and Charting.
  • Conduct guestroom inspections prior to Select Guest arrival.
  • Will assist in Spa operations as needed.
  • Perform any other duties assigned by Management.
  • Be actively engaged with our guests and deliver memorable guest experiences.
  • Create unique, personalized WOW moments at every opportunity.

BENEFITS

  • Competitive Pay
  • Flexible schedules.
  • Steady clientele * Employee discount
  • A friendly, supportive environment.
  • Employment growth opportunities- continuing education, tuition reimbursement and travel

COMPENSATION

$12-15/hour depending on Experience

Job Type: Full-time

Pay: $12.00 per hour

Education:

  • High school or equivalent (Required)