Tram Tour Guide (holiday temporary)

  • Space Center Houston
  • Houston, Texas
  • Sep 29, 2021
Full time Other

Job Description

The mission of Space Center Houston is to inspire all generations through the wonders of space exploration. Our vision is to be the world's leading science and space exploration learning center. Owned and operated by the nonprofit Manned Space Flight Education Foundation, we are the Official Visitor Center of NASA Johnson Space Center. The center features more than 400 space artifacts, hands-on interactive educational exhibits, and robust youth programs interpreting the exciting future and remarkable past of America's human spaceflight program.

We are currently seeking holiday temporary Tram Tour Guides. All Guest Operations Crew Members are responsible for providing inspiring educational experiences and exceptional guest service to guests visiting Space Center Houston. Responsibilities and qualifications are shown below:

POSITION RESPONSIBILITIES

Narrate and present an informative and engaging tour of NASA Johnson Space Center to educate and inspire Space Center Houston guests. Develop and maintain an informed level of knowledge of locations/content presented on the tour, NASA programs and the past, present and future of manned space flight. Provide a memorable guest experience.
Proactively engage and converse with guests waiting to board tours. Assist in loading and unloading guests on trams or other vehicles in a safe and efficient manner. Ensure the effective flow of guests through the locations and buildings on the tour.
Respond promptly to guest questions or needs including communicating concerns or challenging situations to the appropriate supervisory level.
Communicate and engage with guests in a friendly, courteous and professional manner. Provide memorable interactions with guests.
Place safety first when carrying out position duties. Understand and execute all emergency and evacuation procedures and assist guests as needed during urgent situations.
Perform other duties as assigned.

POSITION QUALIFICATIONS

One year of work experience in a field requiring public speaking skills preferred.
Ability to learn and effectively present a large amount of information in an engaging manner.
Ability to develop and maintain an informed level of knowledge of locations/content presented on the tour, NASA programs and the past, present and future of manned space flight.
Strong interpersonal skills with the ability to communicate in a courteous and professional manner. A genuine desire and willingness to provide an excellent guest experience and proactively interact and engage with guests.
Ability to memorize and effectively communicate information. Must have the skills to communicate clearly and comfortably to both small and large groups.
Ability to exercise good judgement and sound reasoning in all interactions and decisions.
Willingness to work in a variety of work functions and locations including inside and/or outside in various weather conditions.
Ability to move through groups and crowded spaces and/or positioned in one location for long periods of time; climb stairs; and assist guests boarding trams or other vehicles.
Ability to follow all safety and evacuation procedures and assist guests in urgent situations.
Willingness and availability to work a flexible work schedule which may include various day and evening schedules, weekdays, weekends and/or holidays.
Position may require successfully passing a criminal background investigation and/or drug screen as per Space Center Houston and/or NASA Johnson Space Center guidelines.
Perform other duties as assigned.
Minimum age for employment is 17.

APPLY ONLINE ON OUR WEBSITE. SPACECENTER.ORG

Space Center Houston is an equal opportunity employer. It has a diverse and inclusive work culture with a creative, fun and collaborative environment.

Space Center Houston is committed to providing a safe environment for our crew members. Consistent with that commitment, we require that crew members be fully vaccinated. Exceptions may be available for those who need an accommodation due to a qualifying disability, medical reason, or sincerely held religious belief or practice.