Front of House Supervisor - Winter 2021/22

  • Crystal Mountain Ski Resort
  • Puyallup, Washington
  • Sep 08, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Please note, this position is located in Enumclaw, WA

As a valued Supervisor at Crystal Mountain, you will motivate, inspire, and mentor staff, delight our guests and commit to providing excellent customer experiences. As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for 100 percent guest satisfaction.


ESSENTIAL DUTIES


Manage and oversee front of house operations in the absence of the Front of House Manager


Help achieve restaurant operational objectives


Plan and develop staff incentive programs


Assist in the planning of marketing strategies


Respond to customer concerns and questions


Control costs and minimize waste while ensuring high quality of preparation


Nurture a positive working environment


Maintain a safe, healthy, and secure working environment


Help maintain current reservation system and assist with training when needed


Promote and market the business


Help oversee stock levels and order supplies when needed


Coordinate communication between from of the house and back of the house


Assist in the preparation of staff schedule and offer recommendations


Assist the Front of House Manager with daily pre-shift meetings


Gather guest feedback and recommend improvements to management


Assist in administering training programs


Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CMR brand


KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS



1+ years experience in a restaurant assistant management role in the hospitality industry


POS experience required


Positive attitude and excellent communication skills


Must have Washington MAST Card


Must have Washington Food Handler Card



PHYSICAL DEMANDS AND WORKING CONDITIONS


This position is required to work evenings, weekends and holidays while in operation.


Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.


Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.


Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.


An Equal Opportunity Employer