Lobby Attendant

  • Holiday Inn Express & Staybridge Suites Galleria Area
  • Houston, TX, USA
  • Sep 08, 2021
Full time Other

Job Description



Summary

Responsible for ensuring the cleanliness and appearance of all public areas, and to deliver an excellent guest experience while managing customer issues.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Clean all public areas to the standards required

Duties including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, and the removal and disposal of trash.

Manage customer service issues quickly and effectively, and answer any guest inquiries, politely and efficiently.

Undertake regular deep cleaning tasks; e.g. monthly deep cleaning and carpet shampooing

Report maintenance issues to Maintenance/Engineering Department

Check public areas and toilets taking remedial action where necessary

Comply with hotel security, fire regulations and all health and safety legislation

Carry out any other reasonable task set by the hotel's management

Report any damaged or missing items to the Public Area Supervisor

Maintain equipment and work areas, including key security

Other duties as assigned by supervisors

Supervisory Responsibilities

This job has no supervisory responsibilities.