Responsible for ensuring the cleanliness and appearance of all public areas, and to deliver an excellent guest experience while managing customer issues.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Clean all public areas to the standards required
Duties including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, and the removal and disposal of trash.
Manage customer service issues quickly and effectively, and answer any guest inquiries, politely and efficiently.
Undertake regular deep cleaning tasks; e.g. monthly deep cleaning and carpet shampooing
Report maintenance issues to Maintenance/Engineering Department
Check public areas and toilets taking remedial action where necessary
Comply with hotel security, fire regulations and all health and safety legislation
Carry out any other reasonable task set by the hotel's management
Report any damaged or missing items to the Public Area Supervisor
Maintain equipment and work areas, including key security
Other duties as assigned by supervisors
This job has no supervisory responsibilities.