Evolution Parking & Guest Services (EPGS) is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. As an Official Partner with Forbes Travel Guide™, we exceed the highest standards to ensure that we elevate the arrival and departure experience at each partner property. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.
We Live Our Core Values:
The Multi-Site Area Manager is a hands-on position that oversees multi-unit operations, a constant focus on team member development, coaching and training while overseeing day to day operations in a fast-paced environment. This position focuses on day to day continuous improvement of all operations, client relations and strategic and tactical functions to maximize operational effectiveness while delivering excellence in service delivery as the industry leader.
Essential Duties & Responsibilities:
§ Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
§ Demonstrates the ability to improve the financial performance and profitability of the accounts.
§ Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
§ Manages scheduling, overtime for associates under his/her direct supervision, tip reporting and timekeeping.
§ Ensures that forecasts, payroll and accounting reports are on time and accurate.
§ Effectively utilizes standardized business systems as developed by Evolution Hospitality Services and ensures compliance with policies and procedures.
§ Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location; fosters an environment that retains talented associates.
§ Sees that new associates get off to the right start through proper orientation and on-the-job training.
§ Recognizes great performance and provides opportunities for top performers to learn and grow.
§ Recognizes where the team and individual performers need to improve and properly trains and coaches.
§ Conducts regular performance appraisals and provides feedback and coaching for all direct reports.
§ Delegates by allocating decision making and other responsibilities appropriately and effectively.
§ Works with the VP of Hospitality and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels.
§ Understands the client's service standards and effectively integrates Evolution Parking and Guest Services' standards to complement them.
§ Develops cohesive working relationships with the client's staff members.
§ Knows when to be present at the site and maintains a high level of visibility.
§ Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
§ Treats clients and associates with courtesy, respect and dignity.
§ Maintains strict confidentiality related to associate and client information.
§ Practices preventative safety procedures as set forth by Evolution Hospitality Services.
§ Reports all accidents and incidents to the Area/District Manager immediately.
§ Ensures all associates have been adequately trained in safety and loss prevention procedures.
§ Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations.
§ Adheres to Evolution Parking and Guest Services' employment and payroll policies and procedures to limit exposure to employment claims and litigation.
§ Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.
§Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
Education & Experience
§ Bachelors degree and a minimum of five (5) years of related experience and/or training; OR equivalent combination of education and/or experience.
§ Knowledge of general business practices including accounting, human resources and customer service.
§ Knowledge of parking revenue controls and proper use of basic financial controls
§ Experience supervising, training and effectively evaluating the performance of employees
§ Hospitality experience is preferred.
Skills & Abilities
§Skilled in Microsoft applications including Word, Excel, PowerPoint and Outlook.
§Excellent oral and written communication skills.
§ Must be able to drive manual transmission.
§ Must have and maintain a valid driver's license.
§ Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
§ Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials and corporate communications.
§ Ability to successfully complete the pre-employment process to include, but not limited to, a background check, MVR and drug screen.
Evolution Parking & Guest Services is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.