Host | Hostess

  • Denny's
  • Pleasanton, California
  • Aug 27, 2021
Full time Host/Hostess

Job Description

At Seaside Dining Group, we love feeding people!

If you have a passion for hospitality, see what your future can hold at Denny's. We are looking for Hosts/Hostesses to join our winning team.

Salary range $14.00-$18.00 competitive salary based on experience.

Accountability

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns.

Key Business Areas

A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

  • Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
  • Demonstrates a sense of urgency and meets service cycle timing standards
  • Seats guests at clean, dry tables utilizing proper seating rotation
  • Determines and provides for any special needs of guests
  • Maintains guest waiting list and adheres to proper seating order procedures
  • Describes promotions and suggestively sells while seating guests; takes initial beverage order
  • Attends to any other guest needs during the entire dining experience as warranted
  • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  • Uses proper telephone etiquette
  • Enters and delivers "To Go" orders correctly
  • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  • Assists service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assists other team members without being asked
  • Maintains proper supply of clean menus
  • Lifts and carries supplies and equipment up to 30 lbs.
  • Demonstrates knowledge of station and floor breakdowns
  • Possesses strong product and menu knowledge
  • Maintains foyer area of the restaurant to be clean, organized and inviting to guests
  • Completes all required side-work, including deep cleaning assignments
  • Adheres to Denny's Brand Standards and internal Seaside Dining Group's policies and procedures
  • Provides courteous service and is cordial to all team members and guests

Essential Functions

  • Must have the ability to raise a tray weighing up to 25 lbs.
  • Must be able to bend, stoop, reach, wipe, lift, and grasp
  • Must have sufficient mobility to move and operate in the work area
  • Must be able to stand and walk during the entire shift
  • Must be able to hear well in a loud environment to respond to employee and guest needs
  • Must possess basic math skills (add, subtract, multiply and divide)
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • Must be able to observe and differentiate between monetary denominations
  • Must be able to operate point of sale system
  • Must be able to work around potentially hazardous chemicals

Position Qualifications

  • Must have the ability to communicate effectively in English, both orally and in writing
  • Must be able to pass all required tests and training requirements for the position
  • Must be able to work in a team environment
  • Meets Denny's uniform and grooming standards and maintains them throughout the shift
  • Must be able to work a flexible schedule, including holidays, nights, and weekends
  • Must have excellent guest service skills
  • Must be dependable and able to learn basic tasks and follow instructions
  • Must place a value on diversity and shows respect for others

Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift
and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate the restaurant
equipment and drive a motor vehicle.


REASONABLE ACCOMMODATION:
Seaside Dining Group, Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly

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