Area Director of Business and Leisure Travel

  • Viceroy Hotel Group
  • San Francisco, California
  • Aug 26, 2021
Full time Other

Job Description

Join our San Francisco area team as our Area Director of Business and Leisure Travel today!

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each and every guest.

Our Area Director of Business and Leisure Travel is responsible for leading the corporate transient and leisure strategy for our San Francisco area hotels (Hotel Zelos, Hotel Zetta and Hotel Zeppelin) by soliciting new accounts, entertaining clients and maintaining relationships with existing accounts to meet and/or exceed rooms revenue.

Scope of this Position:

  • Builds and strengthens relationships with existing and new customers to achieve future bookings. Activities include but are not limited to sales calls, entertainment, FAM trips, and tradeshows.
  • Develops relationships within the community to strengthen and expand customer base for sales opportunities.
  • Participates in sales calls, phone solicitation/prospecting, market analyses to acquire new business.
  • Executes and supports operational aspects of business booked (i.e. generating proposal, writing contract, customer correspondence, etc.)
  • Understands the overall market competitor's strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
  • Gains understanding of Viceroy's primary target customer and service expectations, serves the customer by understanding their business, business issues, and concerns to offer better business solutions.
  • Comprehensive knowledge of all operational departments within the hotelÍž guest services, reservations, housekeeping, accounting, restaurants, bars, and engineering.
  • Effectively communicate to all hotel departments the information necessary to successfully execute the account's needs while maintaining a good client relationship.

Qualified Candidates will possess the following:

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management or related major preferred.
  • Minimum of 3 years' experience interacting with guests in a luxury or upscale hotel environment. Previous experience as a Business or Leisure Travel Sales Director/Manager.
  • Flexibility to travel as travel as needed.
  • Excellent communication and presentation skills.
  • Expertise in prospecting/soliciting new business.
  • Proficiency in analyzing reporting to uncover new business opportunities.
  • Luxury hotel sales experience (preferred).
  • Effective decision-making and strong problem-solving skills.
  • Strong customer and colleague relation skills driven by a positive attitude.

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.