Job Description Job Title: Assistant Food & Beverage Manager Sofitel New York is looking for an Assistant F&B Manager who is an enthusiastic, hospitality-oriented professional to oversee restaurant and in-room dining operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of Food & Beverage and among other departments. What you will be doing: Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manage and motivate the teams in order to improve sales and the quality of F&B services. Improve the department's results by increasing sales and the productivity of F&B points of sale This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service. Handle guest comments and complaints, ensuring follow-up Develop close relationships with guests to encourage loyalty Ensure guests receive a warm and personalized welcome and receive excellent service at all times Lead by example when attending to guest requests. Constantly strive to provide Total Customer Satisfaction Handle multiple priorities and exercises good judgment when dealing with all guest situations Maintain staff focus on 'the Customer's need', individualizing and personalizing service where possible, encourage staff to use initiative Organize and supervise the preparation of points of sale according to activity forecasts Ensure that reference standards are properly applied In conjunction with the Head Chef, prepare menus, organize purchases and ensure updates and application of cooking instructions Assist with changes in the menu, set prices and organize the work for the day in coordination with the Head Chef. Oversee the booking and manages service of restaurant parties, special events and room service hospitality suites. Understand the impact of department's operation on the overall property financial goals. Develop excellent relations with guests Set daily sales targets for the team Analyse guests' comments and shares them with the team Launch and deploy marketing initiatives in the local area in order to increase revenue Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers Use sense of creativity and innovation to facilitate commercial operations Build strong relationship with surrounding businesses and offices to help promote the bar business and small restaurant parties. This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction. Ensures that management results are in line with the hotel's targets Guarantee the respect of procedures governing cash operations administration and audits, in line with the brand's internal audit guidelines, Draw up, implements and ensures that internal checks are properly carried out Supervise purchasing for the outlets, manages stocks and checks that, AccorShop purchasing targets are met as decided by the brand, Ensure that the equipment and cultural assets of the department remain in good condition and working order, Update the cash register system and compiles and prepares various reports Work and assist in other areas of the hotel if needed Ensure that food and beverage costs comply with requirements defined by the hotel and the brand Salary range for this position is $62-68k.
May 01, 2024
Full time
Job Description Job Title: Assistant Food & Beverage Manager Sofitel New York is looking for an Assistant F&B Manager who is an enthusiastic, hospitality-oriented professional to oversee restaurant and in-room dining operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of Food & Beverage and among other departments. What you will be doing: Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manage and motivate the teams in order to improve sales and the quality of F&B services. Improve the department's results by increasing sales and the productivity of F&B points of sale This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service. Handle guest comments and complaints, ensuring follow-up Develop close relationships with guests to encourage loyalty Ensure guests receive a warm and personalized welcome and receive excellent service at all times Lead by example when attending to guest requests. Constantly strive to provide Total Customer Satisfaction Handle multiple priorities and exercises good judgment when dealing with all guest situations Maintain staff focus on 'the Customer's need', individualizing and personalizing service where possible, encourage staff to use initiative Organize and supervise the preparation of points of sale according to activity forecasts Ensure that reference standards are properly applied In conjunction with the Head Chef, prepare menus, organize purchases and ensure updates and application of cooking instructions Assist with changes in the menu, set prices and organize the work for the day in coordination with the Head Chef. Oversee the booking and manages service of restaurant parties, special events and room service hospitality suites. Understand the impact of department's operation on the overall property financial goals. Develop excellent relations with guests Set daily sales targets for the team Analyse guests' comments and shares them with the team Launch and deploy marketing initiatives in the local area in order to increase revenue Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers Use sense of creativity and innovation to facilitate commercial operations Build strong relationship with surrounding businesses and offices to help promote the bar business and small restaurant parties. This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction. Ensures that management results are in line with the hotel's targets Guarantee the respect of procedures governing cash operations administration and audits, in line with the brand's internal audit guidelines, Draw up, implements and ensures that internal checks are properly carried out Supervise purchasing for the outlets, manages stocks and checks that, AccorShop purchasing targets are met as decided by the brand, Ensure that the equipment and cultural assets of the department remain in good condition and working order, Update the cash register system and compiles and prepares various reports Work and assist in other areas of the hotel if needed Ensure that food and beverage costs comply with requirements defined by the hotel and the brand Salary range for this position is $62-68k.
Job Title: Food and Beverage Manager Company: Confidential Location: Blue Ridge Mountains Compensation: $75,000 annually, with 6 months of temporary housing provided Overview: Join our team, nestled on 5,000 acres of breathtaking land in the beautiful Blue Ridge Mountains of Virginia. As a Food and Beverage Manager, you will play a crucial role in delivering exceptional dining experiences in our 5 unique outlets. We are seeking a dynamic individual with 2-5 years of experience in restaurant management in a fine dining establishment or similar hotel property. If you have extensive wine knowledge and the ability to work 8-10 hour shifts, we invite you to apply and be part of our extraordinary culinary team. Key Responsibilities: Restaurant Management: Oversee the daily operations of our 5 distinct dining outlets, ensuring impeccable service and guest satisfaction. Staff Leadership: Recruit, train, and manage a team of dedicated restaurant staff, including servers, bartenders, and kitchen personnel. Quality Control: Maintain the highest standards of food and beverage quality, presentation, and service in line with our luxury brand. Wine Program: Demonstrate a deep understanding of wines, curating an exceptional wine list, and providing wine recommendations to enhance guest experiences. Guest Relations: Foster a welcoming and memorable atmosphere, addressing guest feedback and concerns promptly and professionally. Financial Management: Manage budgets, control costs, and maximize profitability while maintaining the integrity of the dining experience. Health and Safety: Ensure compliance with health and safety regulations, including food safety standards, and maintain a clean and sanitary environment. Requirements Qualifications: 2-5 years of experience as a restaurant manager in a fine dining establishment or similar hotel property. Extensive knowledge of wines, including varietals, pairings, and service. Ability to work flexible hours, including 8-10 hour shifts, weekends, and holidays. Strong leadership and communication skills. Exceptional organizational and multitasking abilities. Attention to detail and a passion for delivering outstanding guest experiences. Food Safety Certification (preferred). Bachelor's degree in Hospitality Management or a related field (preferred). Benefits Compensation and Benefits: Competitive annual salary of $75,000. 6 months of temporary housing provided. Opportunities for professional growth and development within Primland. Employee discounts on resort amenities and services. Health and wellness benefits package.
May 01, 2024
Full time
Job Title: Food and Beverage Manager Company: Confidential Location: Blue Ridge Mountains Compensation: $75,000 annually, with 6 months of temporary housing provided Overview: Join our team, nestled on 5,000 acres of breathtaking land in the beautiful Blue Ridge Mountains of Virginia. As a Food and Beverage Manager, you will play a crucial role in delivering exceptional dining experiences in our 5 unique outlets. We are seeking a dynamic individual with 2-5 years of experience in restaurant management in a fine dining establishment or similar hotel property. If you have extensive wine knowledge and the ability to work 8-10 hour shifts, we invite you to apply and be part of our extraordinary culinary team. Key Responsibilities: Restaurant Management: Oversee the daily operations of our 5 distinct dining outlets, ensuring impeccable service and guest satisfaction. Staff Leadership: Recruit, train, and manage a team of dedicated restaurant staff, including servers, bartenders, and kitchen personnel. Quality Control: Maintain the highest standards of food and beverage quality, presentation, and service in line with our luxury brand. Wine Program: Demonstrate a deep understanding of wines, curating an exceptional wine list, and providing wine recommendations to enhance guest experiences. Guest Relations: Foster a welcoming and memorable atmosphere, addressing guest feedback and concerns promptly and professionally. Financial Management: Manage budgets, control costs, and maximize profitability while maintaining the integrity of the dining experience. Health and Safety: Ensure compliance with health and safety regulations, including food safety standards, and maintain a clean and sanitary environment. Requirements Qualifications: 2-5 years of experience as a restaurant manager in a fine dining establishment or similar hotel property. Extensive knowledge of wines, including varietals, pairings, and service. Ability to work flexible hours, including 8-10 hour shifts, weekends, and holidays. Strong leadership and communication skills. Exceptional organizational and multitasking abilities. Attention to detail and a passion for delivering outstanding guest experiences. Food Safety Certification (preferred). Bachelor's degree in Hospitality Management or a related field (preferred). Benefits Compensation and Benefits: Competitive annual salary of $75,000. 6 months of temporary housing provided. Opportunities for professional growth and development within Primland. Employee discounts on resort amenities and services. Health and wellness benefits package.
Job Description The Champagne Bar Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Champagne Bar Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. Compensation: $80,000.00 - $90,000.00 - Annual Salary Responsibilities Floor presence during shift, greeting and interacting with guests. Perform daily inspection of restaurant for readiness according to standards. Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering. Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards. Responsibility for maintaining the highest standards of service and ambiance. Supervision of tabletop presentation for meal service. Supervise and direct service Handle guest complaints in the most diplomatic manner. Ensure food quality and 100% customer satisfaction. Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing). Maintaining inventory of equipment, linen and other supplies Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions. Monitoring and controlling Micros system in appliance to guest checks and hotel reports Monitor speed of service and exercise quality control for both food and beverage. Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals. Increase knowledge of the industry trends. Maintain safety by adhering to stated safety policies and handle guest and employee accidents. Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met. Relate any outlet maintenance needs to the Engineering Department by work order program. Keep storerooms in a state of readiness, cleanliness and tidiness. Promote and maintains good employee relations between service kitchen and dining room. Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train. Wine lists development. Work is in the area of wine procurement, storage, and wine rotation. Responsible overall for the delivery of wine service. Progressive and ongoing staff education. Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item. Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons. Ethical duty to work with the taste preference and budget parameters of the patron. Maintenance of all wine lists and menus.
May 01, 2024
Full time
Job Description The Champagne Bar Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Champagne Bar Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. Compensation: $80,000.00 - $90,000.00 - Annual Salary Responsibilities Floor presence during shift, greeting and interacting with guests. Perform daily inspection of restaurant for readiness according to standards. Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering. Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards. Responsibility for maintaining the highest standards of service and ambiance. Supervision of tabletop presentation for meal service. Supervise and direct service Handle guest complaints in the most diplomatic manner. Ensure food quality and 100% customer satisfaction. Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing). Maintaining inventory of equipment, linen and other supplies Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions. Monitoring and controlling Micros system in appliance to guest checks and hotel reports Monitor speed of service and exercise quality control for both food and beverage. Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals. Increase knowledge of the industry trends. Maintain safety by adhering to stated safety policies and handle guest and employee accidents. Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met. Relate any outlet maintenance needs to the Engineering Department by work order program. Keep storerooms in a state of readiness, cleanliness and tidiness. Promote and maintains good employee relations between service kitchen and dining room. Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train. Wine lists development. Work is in the area of wine procurement, storage, and wine rotation. Responsible overall for the delivery of wine service. Progressive and ongoing staff education. Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item. Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons. Ethical duty to work with the taste preference and budget parameters of the patron. Maintenance of all wine lists and menus.
Fotografiska Anything but an ordinary museum, in 2010 Fotografiska was founded in Stockholm and in late 2019 opened its outpost in a treasured, historic landmark building in NYC's Flatiron District. The iconic NYC and Stockholm locations are complemented by expansion in Tallinn, and the recently opened Shanghai and Berlin Museums. Fotografiska's goals are simple: to inspire a more conscious world through the power of photography, to bring people together, raise awareness and create positive change. The Museum showcases the greatest photographers, whether they are emerging artists or already established internationally. Verōnika Fotografiska New York A gracious bohemian throwback to the 1970s - 80s era of storytelling, art, photography, and rock 'n roll. On the expanse of the second floor of Fotografiska New York, climb the grandiose staircase and enter a hidden den brought alive with layers of velvet, burning candles, greenery, and music. Bar Verōnika is the enclave to enjoy a martini and crispy oyster bite in the salon, before dining in the restaurant. Beyond the Bar, lies Verōnika, an elegant brasserie paying homage to traditional restaurant theatre, with an eye for fresh and innovative dishes crafted with a light touch. A blend of high flavor table side service, sustainably sourced ingredients, and a third act of sweet indulgence. A clear and concise by-the-glass list marries with old and new world method wines by the bottle, magnum, and jeroboam. The Role The General Manager of Verōnika leads and influences all facets of its operations. A successful GM ensures operational excellence by drilling into the smallest of details while focusing on achieving the strategic short and long-term business goals of the multi-million-dollar Fotografiska venue. Including day-to-day staff management and mentorship, the GM translates the magic of Fotografiska into future business by consistently elevating and refining member, guest and staff experiences, maintaining a culture of positivity and growth. Reporting to the Fotografiska Director of Food and Beverage, with a dotted line to the Fotografiska Global Food and Beverage Leadership, the role is expected to navigate through ambiguity and will need to be excited by areas of opportunity and lead others to follow the example. The GM inherits a dedicated food and beverage team and is expected to lead through our core values of generosity, authenticity, curiosity, and kindness, with the goal of attracting the best and most diverse talent available as we continue to grow overall food and beverage operations. Requirements 10+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries. Proven experience with opening new Restaurants, Bars and Cafés. Ability to take full responsibility for the success of the overall operations for Verōnika (Restaurant & Bar). Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The GM must be as adept at working with hourly employees as they are at advising our CEO. Financial acumen to support operating a multi-million-dollar business. This candidate should consider their abilities to: Assess the business on a weekly/daily basis Provide reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements including accurate unit forecasting and documentation to support Optimize profit, minimize margins and promote exceptional experience(s) for Members, guest, staff. Ability to set the highest of service standards that are unique to the overall CultureWorks group, consistently working to improve the delivery of service,and implementing all systems to ensure the smooth running of service. Ability to provide oversight and day-to-day direction when needed to multiple food and beverage units that may or may not remain as part of the daily responsibilities including but not limited to the Chapel Bar, the Private Rental business, Café operations as well as the Verōnika Restaurant and Bar operations. An experienced understanding of regulated food safety, risk prevention, fire prevention and emergency procedures policies. This role will partner with Health & Safety leaders and follow local, government and regional compliance and abide by legal standards to create a safe and inviting space for Members, guests, staff. Core Role Responsibilities Administrative: Overseeing day-to-day food and beverage operations in conjunction with Fotografiska General Manager, Director of F&B and other business unit leaders including all administrative mail, email, management of digital and physical records of staff, finances and other related inventory. Oversee all Veronica f/b ordering and receiving including the storage of all goods. Working in conjunction with multiple business units navigating through various priorities including but not limited to expanding current dining offerings to address multiple audiences. Development of maintenance programs and staff culture, ensuring staff are trained to handle equipment safely and the venue is treated with respect so that maintenance costs are kept to a minimum. Regularly meet with Leadership teams to develop and execute standard operating procedures identifying discretionary revenue opportunities while maintaining the integrity of the brand. The ability to guide, develop and implement operational excellence decisions that become SOPs by outlining policies, procedures, and systems to improve our business and staff experience. Team Management: Verōnika Restaurant & Bar: Primary governance over a team of dedicated and diversified staff including the following responsibilities: Development/manage the business unit organizational chart in conjunction with leadership. Developing proper written documentation in preparation for the hiring and training of necessary staff and following onboarding protocols for new staff. Institute daily operational meetings that include core front and back of house staff from other units to educate on daily happenings in the museum. Conduct weekly or bi-weekly leadership meetings in conjunction with Fotografiska General Management with clear, concise and measurable objectives. Finances: Develop and meticulously manage the business unit operating budgets; schedule frequency meetings to address actuals and adjust forecasting as needed. Submit and catalog invoices in conjunction with standard practices. Schedule bi-weekly meetings with leadership to balance expenses against forecast. Develop meticulously organized filing systems on company shared drives for retention and auditing purposes. Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. The anticipated annual salary for this position is $110,000 - $125,000 p/y and is experience-based. Fotografiska is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: the qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family + Caregiver Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Free Food & Snacks Wellness Resources
May 01, 2024
Full time
Fotografiska Anything but an ordinary museum, in 2010 Fotografiska was founded in Stockholm and in late 2019 opened its outpost in a treasured, historic landmark building in NYC's Flatiron District. The iconic NYC and Stockholm locations are complemented by expansion in Tallinn, and the recently opened Shanghai and Berlin Museums. Fotografiska's goals are simple: to inspire a more conscious world through the power of photography, to bring people together, raise awareness and create positive change. The Museum showcases the greatest photographers, whether they are emerging artists or already established internationally. Verōnika Fotografiska New York A gracious bohemian throwback to the 1970s - 80s era of storytelling, art, photography, and rock 'n roll. On the expanse of the second floor of Fotografiska New York, climb the grandiose staircase and enter a hidden den brought alive with layers of velvet, burning candles, greenery, and music. Bar Verōnika is the enclave to enjoy a martini and crispy oyster bite in the salon, before dining in the restaurant. Beyond the Bar, lies Verōnika, an elegant brasserie paying homage to traditional restaurant theatre, with an eye for fresh and innovative dishes crafted with a light touch. A blend of high flavor table side service, sustainably sourced ingredients, and a third act of sweet indulgence. A clear and concise by-the-glass list marries with old and new world method wines by the bottle, magnum, and jeroboam. The Role The General Manager of Verōnika leads and influences all facets of its operations. A successful GM ensures operational excellence by drilling into the smallest of details while focusing on achieving the strategic short and long-term business goals of the multi-million-dollar Fotografiska venue. Including day-to-day staff management and mentorship, the GM translates the magic of Fotografiska into future business by consistently elevating and refining member, guest and staff experiences, maintaining a culture of positivity and growth. Reporting to the Fotografiska Director of Food and Beverage, with a dotted line to the Fotografiska Global Food and Beverage Leadership, the role is expected to navigate through ambiguity and will need to be excited by areas of opportunity and lead others to follow the example. The GM inherits a dedicated food and beverage team and is expected to lead through our core values of generosity, authenticity, curiosity, and kindness, with the goal of attracting the best and most diverse talent available as we continue to grow overall food and beverage operations. Requirements 10+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries. Proven experience with opening new Restaurants, Bars and Cafés. Ability to take full responsibility for the success of the overall operations for Verōnika (Restaurant & Bar). Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The GM must be as adept at working with hourly employees as they are at advising our CEO. Financial acumen to support operating a multi-million-dollar business. This candidate should consider their abilities to: Assess the business on a weekly/daily basis Provide reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements including accurate unit forecasting and documentation to support Optimize profit, minimize margins and promote exceptional experience(s) for Members, guest, staff. Ability to set the highest of service standards that are unique to the overall CultureWorks group, consistently working to improve the delivery of service,and implementing all systems to ensure the smooth running of service. Ability to provide oversight and day-to-day direction when needed to multiple food and beverage units that may or may not remain as part of the daily responsibilities including but not limited to the Chapel Bar, the Private Rental business, Café operations as well as the Verōnika Restaurant and Bar operations. An experienced understanding of regulated food safety, risk prevention, fire prevention and emergency procedures policies. This role will partner with Health & Safety leaders and follow local, government and regional compliance and abide by legal standards to create a safe and inviting space for Members, guests, staff. Core Role Responsibilities Administrative: Overseeing day-to-day food and beverage operations in conjunction with Fotografiska General Manager, Director of F&B and other business unit leaders including all administrative mail, email, management of digital and physical records of staff, finances and other related inventory. Oversee all Veronica f/b ordering and receiving including the storage of all goods. Working in conjunction with multiple business units navigating through various priorities including but not limited to expanding current dining offerings to address multiple audiences. Development of maintenance programs and staff culture, ensuring staff are trained to handle equipment safely and the venue is treated with respect so that maintenance costs are kept to a minimum. Regularly meet with Leadership teams to develop and execute standard operating procedures identifying discretionary revenue opportunities while maintaining the integrity of the brand. The ability to guide, develop and implement operational excellence decisions that become SOPs by outlining policies, procedures, and systems to improve our business and staff experience. Team Management: Verōnika Restaurant & Bar: Primary governance over a team of dedicated and diversified staff including the following responsibilities: Development/manage the business unit organizational chart in conjunction with leadership. Developing proper written documentation in preparation for the hiring and training of necessary staff and following onboarding protocols for new staff. Institute daily operational meetings that include core front and back of house staff from other units to educate on daily happenings in the museum. Conduct weekly or bi-weekly leadership meetings in conjunction with Fotografiska General Management with clear, concise and measurable objectives. Finances: Develop and meticulously manage the business unit operating budgets; schedule frequency meetings to address actuals and adjust forecasting as needed. Submit and catalog invoices in conjunction with standard practices. Schedule bi-weekly meetings with leadership to balance expenses against forecast. Develop meticulously organized filing systems on company shared drives for retention and auditing purposes. Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. The anticipated annual salary for this position is $110,000 - $125,000 p/y and is experience-based. Fotografiska is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: the qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family + Caregiver Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Free Food & Snacks Wellness Resources
Come join the Inns of Aurora who was voted the 3rd year in a row One of the Best Companies to work for in New York State! Pay for this position is 59k-65k depending on experience. Inns of aurora, llc core values: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: Courage Initiative Dependability Flexibility Integrity Judgment Respect for others Position purpose: The Guest Service Manager will lead the Front Desk, Reservations, and Guest Liaison teams and will be directly responsible for ensuring those operations provide distinctive hospitality and an unrivaled guest experience. Responsibilities/duties/functions/tasks: Lead and inspire guest services staff, including front desk, reservationists, and guest liaisons, while also supporting the Concierge and programming teams Manage daily staffing needs, schedule, and payroll Hire, train, coach, and develop staff using the tenets of the IOA Leadership Job Chart Work collaboratively with other IOA departments to create a seamless guest experience Analyze, troubleshoot, and solve situations quickly Respond to guest feedback in a prompt and professional manner Review the daily, monthly, and annual revenue and expense goals and continue to drive growth Manage inventory while balancing the needs of all internal departments Understand and maintain multiple systems and platforms for internal teams and guests' use Understand the needs and standards of the individual properties across the resort Requirements Qualifications: Prior experience operating a hotel front office Prior experience leading a team of 3 or more people Demonstrated proficiency in Microsoft Office with excellent written communication skills Demonstrated use and implementation of digital communication to streamline internal communication Previous experience working in a luxury hospitality setting Demonstrated ability to utilize different technologies to aid the guest experience Prior experience managing PMS functions An interest and passion for numbers and data-driven decision making Demonstrated ability to work independently and collaboratively to move projects forward Must be creative, enthusiastic, passionate, flexible Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, vacation and evening availabilities preferences: Interest in the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora Experience working with PMS and other reservation software work requirements: Benefits The Inns of Aurora offers outstanding benefits for FT employees which includes PTO and Sick Time along with medical, dental, vision, life insurance, Short Term disability, supplemental policies, legal assistance and many more! Generous employee discounts at the dining establishments and spa.
May 01, 2024
Full time
Come join the Inns of Aurora who was voted the 3rd year in a row One of the Best Companies to work for in New York State! Pay for this position is 59k-65k depending on experience. Inns of aurora, llc core values: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: Courage Initiative Dependability Flexibility Integrity Judgment Respect for others Position purpose: The Guest Service Manager will lead the Front Desk, Reservations, and Guest Liaison teams and will be directly responsible for ensuring those operations provide distinctive hospitality and an unrivaled guest experience. Responsibilities/duties/functions/tasks: Lead and inspire guest services staff, including front desk, reservationists, and guest liaisons, while also supporting the Concierge and programming teams Manage daily staffing needs, schedule, and payroll Hire, train, coach, and develop staff using the tenets of the IOA Leadership Job Chart Work collaboratively with other IOA departments to create a seamless guest experience Analyze, troubleshoot, and solve situations quickly Respond to guest feedback in a prompt and professional manner Review the daily, monthly, and annual revenue and expense goals and continue to drive growth Manage inventory while balancing the needs of all internal departments Understand and maintain multiple systems and platforms for internal teams and guests' use Understand the needs and standards of the individual properties across the resort Requirements Qualifications: Prior experience operating a hotel front office Prior experience leading a team of 3 or more people Demonstrated proficiency in Microsoft Office with excellent written communication skills Demonstrated use and implementation of digital communication to streamline internal communication Previous experience working in a luxury hospitality setting Demonstrated ability to utilize different technologies to aid the guest experience Prior experience managing PMS functions An interest and passion for numbers and data-driven decision making Demonstrated ability to work independently and collaboratively to move projects forward Must be creative, enthusiastic, passionate, flexible Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, vacation and evening availabilities preferences: Interest in the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora Experience working with PMS and other reservation software work requirements: Benefits The Inns of Aurora offers outstanding benefits for FT employees which includes PTO and Sick Time along with medical, dental, vision, life insurance, Short Term disability, supplemental policies, legal assistance and many more! Generous employee discounts at the dining establishments and spa.
Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $18 - $20 hourly Responsibilities: Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed Provide exceptional service to all hotel guests during their stay Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Perform additional bookkeeping, administrative, and accounting procedures as required Qualifications: Proficiency with computers is required; experience with reservation and accounting software is desired Excellent customer service and communication skills are required Diploma or equivalent from high school is required; some college is desired Flexible overnight hours are required Experience in the hospitality industry or guest services is preferred, but not required About Company A seventies-inspired ski lodge with year-round appeal, The Hunter takes cues from classic American materials like textured wood and stone, infused with cozy, rustic decor, large windows, and plenty of spots to gather around the fire-and a downstairs game room designed for making memories you'll come back to recreate over and over again. Double queen and king rooms are your havens for an intimate weekend getaway-or invite a group and book one of our loft suites. Need even more space? Book one of our adjoining two-bedroom chalets or loft suites, which include a private deck, full kitchen, and living room. No matter who you're escaping with, we offer flexible room options for the whole crew. Compensation details: 18-20 Hourly Wage PIcf65f613ca0c-7809
Apr 19, 2024
Full time
Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $18 - $20 hourly Responsibilities: Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed Provide exceptional service to all hotel guests during their stay Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Perform additional bookkeeping, administrative, and accounting procedures as required Qualifications: Proficiency with computers is required; experience with reservation and accounting software is desired Excellent customer service and communication skills are required Diploma or equivalent from high school is required; some college is desired Flexible overnight hours are required Experience in the hospitality industry or guest services is preferred, but not required About Company A seventies-inspired ski lodge with year-round appeal, The Hunter takes cues from classic American materials like textured wood and stone, infused with cozy, rustic decor, large windows, and plenty of spots to gather around the fire-and a downstairs game room designed for making memories you'll come back to recreate over and over again. Double queen and king rooms are your havens for an intimate weekend getaway-or invite a group and book one of our loft suites. Need even more space? Book one of our adjoining two-bedroom chalets or loft suites, which include a private deck, full kitchen, and living room. No matter who you're escaping with, we offer flexible room options for the whole crew. Compensation details: 18-20 Hourly Wage PIcf65f613ca0c-7809
Additional Information Pay rate: $19.00/hour, Full-Time, Year-Round role eligible for benefits, Complimentary Seasonal bus pass Job Number Job Category Spa Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. The pay rate for this position is $19.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 54 days after the date of this posting, 3/21/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 02, 2024
Full time
Additional Information Pay rate: $19.00/hour, Full-Time, Year-Round role eligible for benefits, Complimentary Seasonal bus pass Job Number Job Category Spa Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. The pay rate for this position is $19.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 54 days after the date of this posting, 3/21/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional Information Pay: $11.40/Hour plus tips, Part-Time. Job Number Job Category Food and Beverage & Culinary Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $11.40 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 34 days after the date of this posting, 4/10/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
May 02, 2024
Full time
Additional Information Pay: $11.40/Hour plus tips, Part-Time. Job Number Job Category Food and Beverage & Culinary Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $11.40 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 34 days after the date of this posting, 4/10/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned. Responsibilities: Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards. Qualifications: Valid driver's license in the state of hotel's operations. Excellent driving record. Must be 21 years or older. Ability to provide legible communication and directions. Previous guest relations and/or training. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Part-time Pay: $15.50 per hour, plus tips Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 02, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned. Responsibilities: Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards. Qualifications: Valid driver's license in the state of hotel's operations. Excellent driving record. Must be 21 years or older. Ability to provide legible communication and directions. Previous guest relations and/or training. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Part-time Pay: $15.50 per hour, plus tips Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 02, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Hourly Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. 24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel. The Outlet Pool Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Answer the telephone according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. Ensure overall guest satisfaction. Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to work outdoors. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times.
Apr 26, 2024
Full time
Hourly Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. 24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel. The Outlet Pool Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Answer the telephone according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. Ensure overall guest satisfaction. Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to work outdoors. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times.
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Rooftop Server. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlowe strive to create a sense of awe that leaves those we touch wanting more" As a Restaurant Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests. RESONSIBILITIES AND AUTHORITIES: Always treat guests with courtesy and respect in a variety of situations Practice Honesty & Integrity Maintain open communication with Managers and all other departments Complete all opening duties as assigned. Be mindful of the importance of personal hygiene and grooming Adhere to hotel Health and Safety guidelines Participate in pre-shift Showcase ability to work under pressure and in a fast paced environment Immediately report any accident and or incident which may occur while at work. Acknowledge guest with eye contact Use guest name whenever possible Report all guest concerns to management in a timely manner SPECIFIC DUTIES Take guest's food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. Always read your guests when making suggestions. Accurately input orders into POS system. Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative. Retrieve all beverages from service bar and serve promptly. All beverages are ideally served from the right and to the right of the guest. Open all wine and champagne bottles using proper wine service techniques. Anticipate guest's needs and respond promptly. Acknowledge all guests regardless of whether they are in your station. Interact in courteous and professional manner with guests, supervisors, and co-workers. Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints. Alert management to any and all issues that arise at a table. Monitor and maintain cleanliness, sanitation, and organization of all service areas. Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night. Prep butter/spread according to pars. Deliver bread to all tables after the order has been taken. Keep the linen storage areas clean and stocked. Clear each course promptly. Clear all guests' plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.). Properly mark all tables for each course before delivery of food to the table. Clear each course promptly using clearing guidelines outlined in the sequence of service. Continuously review menu items, and keep up-to-date with all changes. Use daily shift notes as your guide. Alert management to great guests, big spenders, and anyone else you think wants extra attention. Alert chef to all allergies. Alert food runners to all position changes. Ensure accuracy of guest checks and promptly process payments. Complete end of night closing check out. Complete running side-work throughout the evening as assigned. Notify management to any pertinent information related to the shift. Clock in and out for each shift. Notify a manager if you are unable to do so. Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest. Follow all Health Department "best practices" notes that are found in each service station. Properly stock all plates, silverware, and condiments to par according to restaurant standards. Communicate any supply shortages to management. Deliver food to the table accurately, effectively, and with grace. Announce the item you are delivering to the guest. For example, "Harold's Special Pork Chop" Be prepared to answer any questions the guest may have. Be able to accurately and enthusiastically describe all menu items and their ingredients. Know all front of house and kitchen etiquette procedures. Work with chef to update the kitchen on table status and course readiness. Anticipate guests needs, respond promptly, and acknowledge all guests. Make sure guests have everything they need before leaving the table. Interact in a courteous and professional manner with guests, supervisors, and co-workers. Monitor and maintain cleanliness, sanitation, and organization of the line, dining room floors, and paths of service. Properly stock all plates, silverware, and condiments to par according to restaurant standards. Communicate any supply shortages to management. Clear and re-set tables with attention to detail according to restaurant standards Complete extra cleaning projects as assigned. Complete end of night closing side-work as per restaurant standards. Complete all opening duties as assigned REQUIREMENTS: 1 -2 years of customer service experience preferred Ability to work in a standing position for long periods of time (up to 5 hours). SALARY: $10.35/hour + Tip
Apr 26, 2024
Full time
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Rooftop Server. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlowe strive to create a sense of awe that leaves those we touch wanting more" As a Restaurant Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests. RESONSIBILITIES AND AUTHORITIES: Always treat guests with courtesy and respect in a variety of situations Practice Honesty & Integrity Maintain open communication with Managers and all other departments Complete all opening duties as assigned. Be mindful of the importance of personal hygiene and grooming Adhere to hotel Health and Safety guidelines Participate in pre-shift Showcase ability to work under pressure and in a fast paced environment Immediately report any accident and or incident which may occur while at work. Acknowledge guest with eye contact Use guest name whenever possible Report all guest concerns to management in a timely manner SPECIFIC DUTIES Take guest's food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. Always read your guests when making suggestions. Accurately input orders into POS system. Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative. Retrieve all beverages from service bar and serve promptly. All beverages are ideally served from the right and to the right of the guest. Open all wine and champagne bottles using proper wine service techniques. Anticipate guest's needs and respond promptly. Acknowledge all guests regardless of whether they are in your station. Interact in courteous and professional manner with guests, supervisors, and co-workers. Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints. Alert management to any and all issues that arise at a table. Monitor and maintain cleanliness, sanitation, and organization of all service areas. Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night. Prep butter/spread according to pars. Deliver bread to all tables after the order has been taken. Keep the linen storage areas clean and stocked. Clear each course promptly. Clear all guests' plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.). Properly mark all tables for each course before delivery of food to the table. Clear each course promptly using clearing guidelines outlined in the sequence of service. Continuously review menu items, and keep up-to-date with all changes. Use daily shift notes as your guide. Alert management to great guests, big spenders, and anyone else you think wants extra attention. Alert chef to all allergies. Alert food runners to all position changes. Ensure accuracy of guest checks and promptly process payments. Complete end of night closing check out. Complete running side-work throughout the evening as assigned. Notify management to any pertinent information related to the shift. Clock in and out for each shift. Notify a manager if you are unable to do so. Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest. Follow all Health Department "best practices" notes that are found in each service station. Properly stock all plates, silverware, and condiments to par according to restaurant standards. Communicate any supply shortages to management. Deliver food to the table accurately, effectively, and with grace. Announce the item you are delivering to the guest. For example, "Harold's Special Pork Chop" Be prepared to answer any questions the guest may have. Be able to accurately and enthusiastically describe all menu items and their ingredients. Know all front of house and kitchen etiquette procedures. Work with chef to update the kitchen on table status and course readiness. Anticipate guests needs, respond promptly, and acknowledge all guests. Make sure guests have everything they need before leaving the table. Interact in a courteous and professional manner with guests, supervisors, and co-workers. Monitor and maintain cleanliness, sanitation, and organization of the line, dining room floors, and paths of service. Properly stock all plates, silverware, and condiments to par according to restaurant standards. Communicate any supply shortages to management. Clear and re-set tables with attention to detail according to restaurant standards Complete extra cleaning projects as assigned. Complete end of night closing side-work as per restaurant standards. Complete all opening duties as assigned REQUIREMENTS: 1 -2 years of customer service experience preferred Ability to work in a standing position for long periods of time (up to 5 hours). SALARY: $10.35/hour + Tip
Morrison Healthcare Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department. The Patient Services Supervisor is an exciting opportunity for an energetic, entry-level manager who is seeking a career avenue into the food service industry. Essential Duties and Responsibilities: Ensures patient and client satisfaction meeting and exceeding stated expectations. Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate. Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities. Performs other duties as assigned. Qualifications: 2 years of food service experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation. Supervisory, leadership, management and coaching skills. Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels. Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Apply to Morrison Healthcare today! Morrison Healthcare is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Associates at Morrison Healthcare are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: Morrison Healthcare WENDY GRAY PALMER req_classification
Apr 26, 2024
Full time
Morrison Healthcare Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department. The Patient Services Supervisor is an exciting opportunity for an energetic, entry-level manager who is seeking a career avenue into the food service industry. Essential Duties and Responsibilities: Ensures patient and client satisfaction meeting and exceeding stated expectations. Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate. Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities. Performs other duties as assigned. Qualifications: 2 years of food service experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation. Supervisory, leadership, management and coaching skills. Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels. Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Apply to Morrison Healthcare today! Morrison Healthcare is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Associates at Morrison Healthcare are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: Morrison Healthcare WENDY GRAY PALMER req_classification
Company Description Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit or on Instagram, Twitter and Facebook. Job Description Summary The Pool Server serves food and beverage in a timely, friendly, and professional manner according to established Forbes 5 star standards and procedures. Mix and serve drinks, maintaining set costs and presentation, oversee the security of liquor, checks, and cash. Job Posting Deadline Applications for this position will be accepted until May 15, 2024 for the Summer 2024 Season. Essential Job Functions Food and wine knowledge/service Use suggestive selling technique for food and beverage Attend daily pre-meal tasting Ensure friendly greeting to all guests Take order and sere food and beverage request promptly. Ensure that established service procedures and standards are followed Check with guest during meal for guest satisfaction Responsible for guest check and proper payment Have accurate working knowledge of the Micros system Set-up station and tables prior to service Assist in clearing and set-up of tables during service Ensures tableware is clean and in place Completes side duties Maintain the proper care and cleanliness of tableware, serving equipment and service areas (front and back of house) Make manager aware of all guest comments and complaints Maintain positive communication with service personnel Is familiar with Colorado liquor laws does not serve intoxicated guests or minors Carries tools necessary to perform job, ie crumbers corkscrew etc Is knowledgeable of 5 star standards and adheres to them in every aspect of operations Qualifications High school diploma or equivalent preferred 5 years related experience required 2 years fine dining experience preferred Strong knowledge of wines food and cooking methods Additional Information Supervision Given and Received Given: This position has no supervisory responsibilities. Received: Works under direct supervision of the Restaurant Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. Work Environment and Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at . This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer. For an overview of Aspen Skiing Company's benefits and other compensation visit As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
Apr 23, 2024
Full time
Company Description Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit or on Instagram, Twitter and Facebook. Job Description Summary The Pool Server serves food and beverage in a timely, friendly, and professional manner according to established Forbes 5 star standards and procedures. Mix and serve drinks, maintaining set costs and presentation, oversee the security of liquor, checks, and cash. Job Posting Deadline Applications for this position will be accepted until May 15, 2024 for the Summer 2024 Season. Essential Job Functions Food and wine knowledge/service Use suggestive selling technique for food and beverage Attend daily pre-meal tasting Ensure friendly greeting to all guests Take order and sere food and beverage request promptly. Ensure that established service procedures and standards are followed Check with guest during meal for guest satisfaction Responsible for guest check and proper payment Have accurate working knowledge of the Micros system Set-up station and tables prior to service Assist in clearing and set-up of tables during service Ensures tableware is clean and in place Completes side duties Maintain the proper care and cleanliness of tableware, serving equipment and service areas (front and back of house) Make manager aware of all guest comments and complaints Maintain positive communication with service personnel Is familiar with Colorado liquor laws does not serve intoxicated guests or minors Carries tools necessary to perform job, ie crumbers corkscrew etc Is knowledgeable of 5 star standards and adheres to them in every aspect of operations Qualifications High school diploma or equivalent preferred 5 years related experience required 2 years fine dining experience preferred Strong knowledge of wines food and cooking methods Additional Information Supervision Given and Received Given: This position has no supervisory responsibilities. Received: Works under direct supervision of the Restaurant Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available. Work Environment and Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at . This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer. For an overview of Aspen Skiing Company's benefits and other compensation visit As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
Morrison Healthcare Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary Summary: As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department. The Patient Services Supervisor is an exciting opportunity for an energetic, entry-level manager who is seeking a career avenue into the food service industry. Essential Duties and Responsibilities: Ensures patient and client satisfaction meeting and exceeding stated expectations. Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate. Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities. Performs other duties as assigned. Qualifications: 2 years of food service experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation. Supervisory, leadership, management and coaching skills. Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels. Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Apply to Morrison Healthcare today! Morrison Healthcare is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Associates at Morrison Healthcare are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: Morrison Healthcare Joshua Ryan Keith req_classification
Apr 23, 2024
Full time
Morrison Healthcare Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary Summary: As a Patient Services Supervisor, you will be responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department. The Patient Services Supervisor is an exciting opportunity for an energetic, entry-level manager who is seeking a career avenue into the food service industry. Essential Duties and Responsibilities: Ensures patient and client satisfaction meeting and exceeding stated expectations. Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate. Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities. Performs other duties as assigned. Qualifications: 2 years of food service experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation. Supervisory, leadership, management and coaching skills. Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels. Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Apply to Morrison Healthcare today! Morrison Healthcare is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Associates at Morrison Healthcare are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: Morrison Healthcare Joshua Ryan Keith req_classification
STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion! Apply now to join the world of VIBE DINING as a key part of the guest experience! We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company. Job description We strive for a premier culture that encompasses teamwork, collaboration, and values. There is a passion in everything we do, and we are looking for people with similar attributes. Get started on a career path as we are always looking for individuals that are looking to grow and develop as new opportunities continue to be available in this expanding company. MAITRE D' POSITION OVERVIEW: A Maître D' should be experienced with the culture of a vibrant venue and have extensive knowledge of the tools that we utilize to operate it. This includes a great deal of experience with OpenTable and the ability to build and maintain reservation books and guest profiles. This individual will preferably have experience interacting with all Front of House positions in a leadership role. DUTIES & RESPONSIBILITIES: Manage and cultivate concierge program. Responsible for all host, coat check, and door staff in regard to hiring, cultivating, and scheduling. Optimizing the flow of guests during service. Building reservations books to effectively accommodate a high volume of guests. Maintaining strong relationships with hotels and other booking agents. Ensuring that all guest information is up to date with the database. Making sure that all guest facing information is always current for online, in venue, and with the reservations department. This includes all operational information, marketing materials, menus etc. Interacting with guests via review and social channels to maintain a positive reputation online. Acting as a reliable individual who is fun to work with and enjoys being a part of a great team and a quickly growing company. Opening and closing the venue when necessary as a floor manager. QUALIFICATIONS/PRIMARY JOB REQUIREMENTS: Minimum 3 years professional experience Strong management skills Strong influence, interpersonal, communication, problem solving and creative solution generation skills General business acumen Expert knowledge of all Restaurant computer systems Ability to quickly integrate into a team and be recognized as a leader Ability to finds problem areas, develops solutions and get the job done Able to delegate effectively with a sense of professionalism Able to work 8 + hours, and late nights The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies) Medical Dental Vision Group Life and Disability Group Accident Insurance Group Hospital Indemnity Insurance Group Critical Illness Insurance The company offer the following benefits to all employees regardless of position or status Employee Assistance Program (EAP) Dependent Care Benefit Employee Dining Discounts and/or complementary meals onsite Traditional and Roth 401K Plan Commuter Benefits Paid time off
Apr 17, 2024
Full time
STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion! Apply now to join the world of VIBE DINING as a key part of the guest experience! We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company. Job description We strive for a premier culture that encompasses teamwork, collaboration, and values. There is a passion in everything we do, and we are looking for people with similar attributes. Get started on a career path as we are always looking for individuals that are looking to grow and develop as new opportunities continue to be available in this expanding company. MAITRE D' POSITION OVERVIEW: A Maître D' should be experienced with the culture of a vibrant venue and have extensive knowledge of the tools that we utilize to operate it. This includes a great deal of experience with OpenTable and the ability to build and maintain reservation books and guest profiles. This individual will preferably have experience interacting with all Front of House positions in a leadership role. DUTIES & RESPONSIBILITIES: Manage and cultivate concierge program. Responsible for all host, coat check, and door staff in regard to hiring, cultivating, and scheduling. Optimizing the flow of guests during service. Building reservations books to effectively accommodate a high volume of guests. Maintaining strong relationships with hotels and other booking agents. Ensuring that all guest information is up to date with the database. Making sure that all guest facing information is always current for online, in venue, and with the reservations department. This includes all operational information, marketing materials, menus etc. Interacting with guests via review and social channels to maintain a positive reputation online. Acting as a reliable individual who is fun to work with and enjoys being a part of a great team and a quickly growing company. Opening and closing the venue when necessary as a floor manager. QUALIFICATIONS/PRIMARY JOB REQUIREMENTS: Minimum 3 years professional experience Strong management skills Strong influence, interpersonal, communication, problem solving and creative solution generation skills General business acumen Expert knowledge of all Restaurant computer systems Ability to quickly integrate into a team and be recognized as a leader Ability to finds problem areas, develops solutions and get the job done Able to delegate effectively with a sense of professionalism Able to work 8 + hours, and late nights The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies) Medical Dental Vision Group Life and Disability Group Accident Insurance Group Hospital Indemnity Insurance Group Critical Illness Insurance The company offer the following benefits to all employees regardless of position or status Employee Assistance Program (EAP) Dependent Care Benefit Employee Dining Discounts and/or complementary meals onsite Traditional and Roth 401K Plan Commuter Benefits Paid time off
Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest. Your mission: Should you decide to accept it The Maitre d' is a highly professional and guest-oriented teammate on the floor, in our new fine-dining restaurant, Costeno. As the first point of contact for guests, the Maitre d' plays a crucial role in providing exceptional service and ensuring a positive dining experience. This position is made for someone who is driven by the need to create memorable experiences each and every day. This person finds passion being present on the floor during service; directly impacting the guest and teammate experience. We expect you to communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! The Nitty-Gritty: What exactly you will be doing To help you understand your role in working for a progressive, environment-conscious, world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests: Greet guests upon arrival with warmth and professionalism, escorting them to their tables and ensuring their needs are met throughout their dining experience. Manage reservations, including taking bookings, confirming reservations, and coordinating seating arrangements to optimize restaurant capacity while ensuring a smooth flow of service. Strategically plan and assign tables to balance server workloads and accommodate guest preferences, such as seating requests and special occasions. Build strong relationships with guests by anticipating their needs, addressing any concerns or special requests promptly, and providing personalized recommendations to enhance their dining experience. Collaborate closely with the kitchen and serving staff to ensure seamless communication and efficient service delivery, including coordinating timing of courses and accommodating special dietary requirements. Maintain high standards of cleanliness, organization, and presentation throughout the dining area, including overseeing table setups and ensuring adherence to hygiene and safety protocols. Handle guest complaints and feedback with professionalism and diplomacy, striving to resolve issues promptly and to the satisfaction of the guest while upholding the reputation of the restaurant. Provide guidance and mentorship to junior staff members, fostering a positive and supportive work environment focused on continuous improvement and excellence in service delivery. What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place Attention to detail and a keen eye for aesthetics, ensure the dining area is always presented immaculately. Flexibility to work evenings, weekends, and holidays as required in a fast-paced environment. Strong communication skills, both verbal and written, with proficiency in multiple languages, considered an asset Strong organizational and multitasking abilities, with the capacity to remain calm and composed under pressure. Ability to anticipate needs and over-deliver wherever possible Able to change direction and work on multiple project aspects at once. Creatively solve problems Background must-have: Current, legal and unrestricted ability to work in the United States Minimum of 3-5 years previous fine dining experience. Bachelor's degree preferred but not required Ability to clearly and pleasantly communicate in English with guests and teammates/management alike, in person, in writing and on the telephone
Apr 16, 2024
Full time
Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest. Your mission: Should you decide to accept it The Maitre d' is a highly professional and guest-oriented teammate on the floor, in our new fine-dining restaurant, Costeno. As the first point of contact for guests, the Maitre d' plays a crucial role in providing exceptional service and ensuring a positive dining experience. This position is made for someone who is driven by the need to create memorable experiences each and every day. This person finds passion being present on the floor during service; directly impacting the guest and teammate experience. We expect you to communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! The Nitty-Gritty: What exactly you will be doing To help you understand your role in working for a progressive, environment-conscious, world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests: Greet guests upon arrival with warmth and professionalism, escorting them to their tables and ensuring their needs are met throughout their dining experience. Manage reservations, including taking bookings, confirming reservations, and coordinating seating arrangements to optimize restaurant capacity while ensuring a smooth flow of service. Strategically plan and assign tables to balance server workloads and accommodate guest preferences, such as seating requests and special occasions. Build strong relationships with guests by anticipating their needs, addressing any concerns or special requests promptly, and providing personalized recommendations to enhance their dining experience. Collaborate closely with the kitchen and serving staff to ensure seamless communication and efficient service delivery, including coordinating timing of courses and accommodating special dietary requirements. Maintain high standards of cleanliness, organization, and presentation throughout the dining area, including overseeing table setups and ensuring adherence to hygiene and safety protocols. Handle guest complaints and feedback with professionalism and diplomacy, striving to resolve issues promptly and to the satisfaction of the guest while upholding the reputation of the restaurant. Provide guidance and mentorship to junior staff members, fostering a positive and supportive work environment focused on continuous improvement and excellence in service delivery. What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place Attention to detail and a keen eye for aesthetics, ensure the dining area is always presented immaculately. Flexibility to work evenings, weekends, and holidays as required in a fast-paced environment. Strong communication skills, both verbal and written, with proficiency in multiple languages, considered an asset Strong organizational and multitasking abilities, with the capacity to remain calm and composed under pressure. Ability to anticipate needs and over-deliver wherever possible Able to change direction and work on multiple project aspects at once. Creatively solve problems Background must-have: Current, legal and unrestricted ability to work in the United States Minimum of 3-5 years previous fine dining experience. Bachelor's degree preferred but not required Ability to clearly and pleasantly communicate in English with guests and teammates/management alike, in person, in writing and on the telephone