Operations Supervisor

  • Courtyard by Marriott Portland City Center
  • Portland, Oregon
  • Jun 10, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Why us?

The Courtyard by Marriott Portland City Center is a unique downtown Portland hotel. Not your typical Courtyard! Our 256 room, high rise hotel is located in the heart of downtown Portland and offers all the services and amenities of a full service hotel.

Guests can enjoy one of Portland's most popular restaurants, The Original Dinerant, with an exclusive lobby access entry. In addition, the Courtyard Portland City Center offers over 7,000 square feet of event space able to accommodate groups of up to 220. We embody that unique vibe that is the best of "Portland". Our dynamic, values-driven team works together to provide every guest with a truly warm experience.

The Perks:

  • - $50 discounted Tri-Met monthly pass
    - Drastically reduced hotel rates for you and your friends & family at Marriott Hotels
    - Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer)
    - 2 Weeks Paid Vacation per year
    - Paid Sick Time
    - Paid Holidays
    - Medical, Vision & Dental Insurance

  • -Referral Bonus Eligible

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Supervises front office and housekeeping staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

Responsibilities


  • -Supervise the operations of the front desk and housekeeping to ensure an optimal level of service and hospitality is provided to the guests.
    -Train, direct the work of, resolve issues/problems and coach and counsel the front desk and housekeeping team members to ensure a quality operation.
    -Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    -Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
    -Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
    -Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
    -Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
    -Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
    -Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
    -Maintains a friendly, cheerful and courteous demeanor at all times.
    -Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
    -Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
    -Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
    -Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
    -Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
    -Performs other duties as assigned, requested or deemed necessary by management.