Front Office Supervisor

  • Westin Portland Harborview
  • Portland, Maine
  • Jun 07, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Job Summary:
The Front Office Supervisors primary function is to assist the Front Office Manager with the daily operations of the front office. He or she acts as a supervisor to all Front Office personnel, assist with guest complaints. Represents management in the Front Office in the absence of Front Office Manager/Assistant Front Office Manager

Responsibilities:
QUALIFICATIONS:At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.College course work in related field helpful.Previous supervisory responsibility preferred.Must have a valid driver's license for the applicable state.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.Must maintain composure and objectivity under pressure.Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.Must be able to work with and understand financial information and data and basic arithmetic functions.RESPONSIBILITIES:Approach all encounters with guests and associates in a friendly service oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Maintain a friendly and warm demeanor at all times.Set the standard for guest relations at the Front Desk.Obtain all necessary information when taking room reservations.Monitor all V.I.P. and special guest requests.Review Front Office log and GXP daily.Fully comprehend and execute all relevant phases of the front desk computer system.Ensure logging and delivery of all messages packages and mail in a timely and professional manner.Be aware of all rates packages and promotions currently underway.Be familiar with all in-house groups.Be aware of all closed out and restricted dates.Follow and enforce all Aimbridge Hospitality hotel credit policies.Be able to perform all duties ofFront Desk Agent.Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.Maintain proper operation of the Service Express console and ensure that all Aimbridge Hospitality standards are met.Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).Assist the Front Office Management team in ensuring that all associates are following and maintaining Aimbridge Hospitality SOPs standardsHave knowledge of and assist in all emergency procedures as required.Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.Answer all guest inquiries in a timely and professional nature.Be involved in departmental meeting planning and execution.Help maintain productivity levels at or above budgeted standards.Perform any other duty as required by management.Assist in training of new hires and current associates on a regular basis.Attend meetings as required by management.

Additional Information:
This hotel functions 7 days a week, 24 hours a day, and we schedule as business dictates. Must be willing to work mornings, nights, weekends and holidays

Property Details:
The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly Bed. They can re-energize in our state-of-the-art Westin WORKOUT Fitness Studio or relax with a massage, manicure and more at Artn Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.

Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Medical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD InsurancePaid Time Off Employee Assistance Program401k Retirement Plan