Crew Member

  • Culvers Restaurant
  • Orlando, Florida
  • Jun 03, 2021
Full time Other

Job Description

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's® leaves happy.

ESSENTIAL FUNCTIONS

* Consistently provides excellent guest service and hospitality.
* Demonstrates proper personal hygiene and food safety practices consistently.
* Maintains a neat, well-groomed uniformed appearance.
* Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
* Assists guests with product knowledge and promotional information upon request accurately.
* Follows company safety standards at all times and looks out for the safety of other team members and guests.
* Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
* Handles guest comments promptly and courteously.
* Performs primary position responsibilities timely and accurately.
* Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
* Performs back-up support accurately and timely after secondary responsibilities are accomplished.
* Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
* Answers the telephone courteously and professionally, within three rings.
* Prepares quality products while maintaining: portion control and presentation within service goal times.
* Attends all team member meetings.

QUALIFICATIONS

* Flexible schedule
* Reading and writing skills required
* Communicates with guests, team and management
* Maintains a sense of urgency
* Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

* Stand Constantly
* Walk Constantly
* Sit Occasionally
* Handling Constantly
* Lift / carry 10 lbs or less Constantly
* Lift / carry 11-20 lbs Constantly
* Lift / carry 21-50 lbs Frequently
* Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

* COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
* CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
* DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
* INNOVATION &CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
* PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
* COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
* QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
* ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.