AC Hotels by Marriott Honolulu
Honolulu, Hawaii
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: AC Honolulu, HI Overview: The Overnight Operations Supervisor is responsible for assisting in management of Guest Services, Housekeeping, Engineering, and Security in an attentive, friendly, efficient and courteous manner. The Overnight Operations Supervisor will primarily work from the late evening to early AM hours to oversee the night audit process and act as the Manager on Duty for the Resort. The Operations Supervisor is also responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations. Responsibilities: Essential: Lead the overnight operations for the hotel as the Manager on Duty. Focus on guest service, safety and associate engagement for all departments. Comfortable working overnight hours. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Fluent on Highgate Crisis Management protocol. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Monitor and ensure compliance with Highgate Hotel SOP's in Rooms and Loss Attend all hotel required meetings and Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest Monitor and support the corporate Guest Recognition Maintain a professional working relationship and promote open lines of communication with managers, employees and other Tour Rooms operating departments daily, greeting employees and soliciting Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple Carry a cell phone at all Operate cell phone and radios efficiently and professionally in communicating with hotel staff. Assist Housekeeping with delivery of guest items and respond to any Housekeeping requests as necessary. Assist Engineering with any Engineering requests as necessary. Complete daily preventative maintenance of public spaces, and guest rooms as assigned. Have knowledge of hotel and guest room locking systems. Patrol area to ensure that they are secure and free of unauthorized persons and disturbances. Maintain an awareness of legal limitation of position (local, state and/or federal ordinances). Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards. Respond and assist with emergency situations, including medical, security, guest complaints, etc. Respond to altercations, and investigate as necessary. Administer Heimlich maneuver and/or First Aid/CPR as necessary. Complete Incident/Accident reports in a clear and concise manner. Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel. Check and immediately report on any safety hazards. Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. Perform other tasks/jobs as assigned by the supervisor or manager. Qualifications: Education & Experience: At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related Previous supervisory experience Must be proficient in Windows, Company approved spreadsheets and word Physical requirements: Long hours sometimes Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented Must be effective at listening to, understanding, and clarifying concerns raised by employees and Must be able to multitask and prioritize departmental functions to meet Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented Attend all hotel required meetings and Participate in M.O.D. coverage as Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Maintain high standards of personal appearance and grooming, including wearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel Maximize efforts towards productivity, identify problem areas and assist in implementing Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives. Must be able to maintain confidentiality of Perform other duties as requested by Maintain a warm and friendly demeanor at all Salary is $24/hourly
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: AC Honolulu, HI Overview: The Overnight Operations Supervisor is responsible for assisting in management of Guest Services, Housekeeping, Engineering, and Security in an attentive, friendly, efficient and courteous manner. The Overnight Operations Supervisor will primarily work from the late evening to early AM hours to oversee the night audit process and act as the Manager on Duty for the Resort. The Operations Supervisor is also responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations. Responsibilities: Essential: Lead the overnight operations for the hotel as the Manager on Duty. Focus on guest service, safety and associate engagement for all departments. Comfortable working overnight hours. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Fluent on Highgate Crisis Management protocol. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel Monitor and ensure compliance with Highgate Hotel SOP's in Rooms and Loss Attend all hotel required meetings and Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest Monitor and support the corporate Guest Recognition Maintain a professional working relationship and promote open lines of communication with managers, employees and other Tour Rooms operating departments daily, greeting employees and soliciting Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple Carry a cell phone at all Operate cell phone and radios efficiently and professionally in communicating with hotel staff. Assist Housekeeping with delivery of guest items and respond to any Housekeeping requests as necessary. Assist Engineering with any Engineering requests as necessary. Complete daily preventative maintenance of public spaces, and guest rooms as assigned. Have knowledge of hotel and guest room locking systems. Patrol area to ensure that they are secure and free of unauthorized persons and disturbances. Maintain an awareness of legal limitation of position (local, state and/or federal ordinances). Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards. Respond and assist with emergency situations, including medical, security, guest complaints, etc. Respond to altercations, and investigate as necessary. Administer Heimlich maneuver and/or First Aid/CPR as necessary. Complete Incident/Accident reports in a clear and concise manner. Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel. Check and immediately report on any safety hazards. Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. Perform other tasks/jobs as assigned by the supervisor or manager. Qualifications: Education & Experience: At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related Previous supervisory experience Must be proficient in Windows, Company approved spreadsheets and word Physical requirements: Long hours sometimes Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented Must be effective at listening to, understanding, and clarifying concerns raised by employees and Must be able to multitask and prioritize departmental functions to meet Approach all encounters with guests and employees in an attentive, friendly, courteous and service- oriented Attend all hotel required meetings and Participate in M.O.D. coverage as Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Maintain high standards of personal appearance and grooming, including wearing Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel Maximize efforts towards productivity, identify problem areas and assist in implementing Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as Must be able to understand and evaluate complex information, data, from various sources to meet appropriate objectives. Must be able to maintain confidentiality of Perform other duties as requested by Maintain a warm and friendly demeanor at all Salary is $24/hourly
BJ's Restaurants, Inc.
Miamisburg, Ohio
Overview Open interviews conducted daily - Walk-ins are Welcome Hiring Immediately We value Gracious Hospitality in everything we do, it starts with you! Our team members are the not-so-secret ingredient in crafting memorable moments and delivering the exhilarating brewhouse experience our Guests know us for. Take Out & Catering We build jobs that advance into lifelong careers. Start crafting yours today. You give your all to delight our Guests, we serve up the ingredients for you to live your best life. Flexible scheduling options Fun, energetic and inclusive workplace Career path programs to help you advance your career. We love promoting our team members! Competitive pay & earn tips Team Member dining discounts Benefits designed for your holistic wellness: Medical, dental, vision, and wellness programs (eligibility based on hours worked). Flexible spending accounts, 401(k), and financial wellness plans. Life, disability, accident, home, auto, and pet insurance. Perks Spot discount program - save on entertainment, movie tickets and hundreds of products! Responsibilities You enable our Guest to enjoy our signature brewhouse experience at home and on the go by: Executing gracious hospitality at every turn from order placement to quick, convenient pick up. Tapping your knowledge of our diverse menu to suggest crave-worthy food and beverage pairings. Setting up, breaking down, and maintaining take out and curbside areas. Correctly packaging all take out items, ensuring food is properly prepared and that all items ordered are accounted for. Requirements Bring your Guest focused enthusiasm to our team today. Are you all about the details and passionate about delivering excellent Guest experiences? Do you thrive working in a fast-paced, collaborative, team-oriented environment? Do you have excellent communication and cash-handling skills? Are you 18 years of age or over? Apply today! About BJ's Restaurants BJ's has been crafting memorable brewhouse experiences since our humble beginnings in Southern California in 1978. We pride ourselves in providing our Guests with food and beverages that exhilarates the senses and nourishes the soul. We are proud of our brewhouse legacy and take our craft seriously. Guests come to BJ's to experience our energetic brewhouse escape and make good times better. We can do that thanks to our dedicated team members, who take pride in providing every Guest with our signature gracious hospitality. BJ's settings and the nature of our business require our team members meet the physical requirements to perform the job effectively, with or without accommodations. BJ's Restaurants is an equal opportunity and E-Verify employer USD $10.10 - USD $19.00 /Hr.
Overview Open interviews conducted daily - Walk-ins are Welcome Hiring Immediately We value Gracious Hospitality in everything we do, it starts with you! Our team members are the not-so-secret ingredient in crafting memorable moments and delivering the exhilarating brewhouse experience our Guests know us for. Take Out & Catering We build jobs that advance into lifelong careers. Start crafting yours today. You give your all to delight our Guests, we serve up the ingredients for you to live your best life. Flexible scheduling options Fun, energetic and inclusive workplace Career path programs to help you advance your career. We love promoting our team members! Competitive pay & earn tips Team Member dining discounts Benefits designed for your holistic wellness: Medical, dental, vision, and wellness programs (eligibility based on hours worked). Flexible spending accounts, 401(k), and financial wellness plans. Life, disability, accident, home, auto, and pet insurance. Perks Spot discount program - save on entertainment, movie tickets and hundreds of products! Responsibilities You enable our Guest to enjoy our signature brewhouse experience at home and on the go by: Executing gracious hospitality at every turn from order placement to quick, convenient pick up. Tapping your knowledge of our diverse menu to suggest crave-worthy food and beverage pairings. Setting up, breaking down, and maintaining take out and curbside areas. Correctly packaging all take out items, ensuring food is properly prepared and that all items ordered are accounted for. Requirements Bring your Guest focused enthusiasm to our team today. Are you all about the details and passionate about delivering excellent Guest experiences? Do you thrive working in a fast-paced, collaborative, team-oriented environment? Do you have excellent communication and cash-handling skills? Are you 18 years of age or over? Apply today! About BJ's Restaurants BJ's has been crafting memorable brewhouse experiences since our humble beginnings in Southern California in 1978. We pride ourselves in providing our Guests with food and beverages that exhilarates the senses and nourishes the soul. We are proud of our brewhouse legacy and take our craft seriously. Guests come to BJ's to experience our energetic brewhouse escape and make good times better. We can do that thanks to our dedicated team members, who take pride in providing every Guest with our signature gracious hospitality. BJ's settings and the nature of our business require our team members meet the physical requirements to perform the job effectively, with or without accommodations. BJ's Restaurants is an equal opportunity and E-Verify employer USD $10.10 - USD $19.00 /Hr.