Operations Supervisor

  • Concord Hospitality
  • Columbus, Ohio
  • May 26, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Now Hiring: Operations Supervisor

We are looking for associates and Leaders that have a passion to serve others! Working in operations you are at the hub of the hotel with the most interaction with our guests at the front desk and housekeeping. you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution - FREE MONEY!

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

Provide the highest quality of service to the customer at all times.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Block rooms and handles special requests.

Inspect guest rooms and and public areas on a daily basis to ensure standards of cleanliness.

Ensure guest satisfaction through room cleanliness and attention to guests needs.

Know how to clean guest rooms to standards.

Keep lobby and desk area clean and presentable.

Handle & Resolve any guests or systems related complaints or problems.

Follow up on lost and found inquires.

Oversee breakfast, laundry, housekeeping, and front desk associates.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Have a thorough knowledge of emergency and security procedures

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Hourly Rate Range: $15-17/hourly based on experience.