Nutrtn Svcs Barista Ld

  • Pacific Medical Centers
  • Seattle, Washington
  • May 24, 2021
Full time Barista

Job Description

Swedish Medical Center is looking for a Nutrition Services Barista, Lead (1.0 FTE, SHIFT) to work in Starbucks at Swedish

First Hill in Seattle, WA.

The Nutrition Services Barista Lead is responsible for creating the Starbucks Experience for our customers by assisting

the store supervisor in executing store operations, ensuring quality customer service, and delegating tasks.

In this position you will:

* Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Swedish.

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to

set a positive example for the shift team.

* Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Swedish.
* Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to

set a positive example for the shift team.

* Assist with new staff training by positively reinforcing successful performance and giving respectful and encouraging

coaching as needed.

* Contribute to positive team environment by recognizing changes in staff morale and performance and communicating

them to the store manager.

* Deliver customer service to all customers by acting with a "customer comes first" attitude and connecting with the

customer. Discover and responds to customer needs.

* Follow Starbucks and Swedish operational policies and procedures, including those for cash handling and safety and

security, to ensure the safety of all staff during each shift.

* Maintain a clean and organized workspace so that staff can locate resources and product as needed.
* Follow health, safety and sanitation guidelines for all products.
* Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and

presentation standards.

* Educate and informs customers about the differences among coffee beans and coffee preparation

We are seeking a Nutrtn Svcs Barista Ld

This job contributes toward creating the Starbucks Experience for our customers by assisting the store supervisor in executing store operations, ensuring quality customer service, and delegating tasks. Ensures that customers receive prompt service, quality beverages and products, and a clean and comfortable store environment. Performs daily floor cleaning and environmental upkeep of store and backroom, and unloads Starbucks product weekly. Monitors employee development and provides feedback to store supervisor. Assists store supervisor with additional store functions as needed. Models and acts in accordance with Starbucks and Swedish guiding principles. Does not hire, terminate, discipline, promote, demote, transfer or appraise performance.

ESSENTIAL FUNCTIONS

The job duties listed are essential functions of the position. However, other duties

In this position you will:

o Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Swedish. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

o Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Swedish.

o Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

o Assists with new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

o Contributes to positive team environment by recognizing changes in staff morale and performance and communicating them to the store manager.

o Delivers customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer. Discovers and responds to customer needs.

o Follows Starbucks and Swedish operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift.

o Maintains a clean and organized workspace so that staff can locate resources and product as needed.

o Follows health, safety and sanitation guidelines for all products.

o Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

o Educates and informs customers about the differences among coffee beans and coffee preparation.

o Follows department Team Agreements:

o I will practice self control and maintain my composure if I'm in a bad mood or emotional.

o I will put work ahead of personality differences and treat everyone with courtesy and respect.

o I won't jump to conclusions or make judgments when communicating.

o I will acknowledge mistakes and correct them regardless of who made the mistake.

o I won't take mistakes personally or devalue someone who makes a mistake. I won't take requests for behavior change personally.

o I will make an effort to make the change. I will be courteous to co-workers. I will look for opportunities to help co-workers.

o Demonstrates service with CARE:

o Connect (smile, make brief, direct eye contact, greet the guest/customer).

o Anticipate (notice guests who appear confused or in need of assistance, offer to help before being asked).

o Respond (use positive, helpful language, ask questions to clarify daily tasks, use appropriate words and phrases, do not use forbidden phrases)

o Engage (thank the guest/customer, smile, use a signature statement to end the interaction).

o Responds to and resolves complaints as directed by department procedures.

o Completes all duties with minimal supervision.

o Minimizes waste and maintains cost awareness while performing duties. Utilizes the ValuWaste system to capture all food related waste.

o Handles all food in accordance with food handling guidelines issued by state, and federal agencies.

Required qualifications this position include:

Education:

H.S. Diploma or GED

License/Certification:

o Current State of Washington Food and Beverage Service Worker's Permit required.

Experience:

1 year Food service experience.

Preferred qualifications for this position include:

Education:

License/Certification:

o Current State of Washington Food and Beverage Service Worker's Permit required.

Experience:

Previous coffee/food service and cashing experience in a direct customer environment.

About the First Hill Campus

The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system.

Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III

neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the

region; volumes include more total joint replacements than any other medical center in the state.