The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
May 17, 2024
Full time
The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott. Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad. We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known. A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity. This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week. Responsibilities include, but are not limited to: Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner. Comply with all safety standards to encourage safe and efficient hotel operations Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach and counsel all Front Office personnel according to hotel standards. Develop team members and ensure training of Front Office personnel. Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments. Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control. Monitor oversold dates to ensure the maximization of room's revenue. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Monitor and ensure compliance with SOP's in Rooms and Loss Prevention. Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. Monitor labor expenses through schedule approval process and ensure budgeted productivity. Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service. Requirements: At least 4 years of progressive front office operations experience and 2 years in a managerial role Must be proficient with O PERA PMS This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays. Benefits: Group Health Insurance Plans (Medical, Dental, Vision) Company Paid Life Insurance Supplemental Short Term Disability Long Term Disability 401k Retirement Savings Plan Paid Vacation Days and Paid PTO Days Complimentary Employee Cafeteria You must provide a resume detailing your work history to be considered. EOE/M/F/D/V See what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!
Full-time Housekeeper Division: Domestic Hospitality Ref ID: R Location: Miami Beach, FL 33139 Salary: $70,000 - $80,000 Schedule: Is as follows below Six (6) days a week from December to the first week of May Monday - Fridays 9 am to 5 pm & Sundays 10:30 am - 5 pm Day-off is Saturdays from December to the first week of May From mid-May to mid-November the schedule requires one to work 3-days (while still getting paid for 40 hours) Travel: Must be able to travel to Aspen, CO (additional payment will be provided when traveling) Every March for one week Every other August to mid-September Every other Christmas for two weeks Benefits: Full health benefits available after a probation period, 2 (two) weeks paid vacation, and sick days A private family seeks to hire an experienced and detailed Housekeeper to join their household team to support with the cleaning and organizing of a large private apartment in Miami Beach, FL. The ideal candidate will be someone with a "can-do" upbeat attitude, and experience working in a private home setting. Someone with a great sense of hospitality and professionalism would be ideal for this family. The position requires working as part of a team with a two-week training period to learn the rules, regulations, and security procedures set by the family. Responsibilities : Assist with maintaining the cleaning organization of an 8,500 square foot apartment with 3 bedrooms and 3 bathrooms. Full-charge housekeeping responsibilities; dusting, vacuuming, cleaning all surfaces Overseeing all laundry and ironing of clothing and linens, caring for the fine garment Deep cleaning bathrooms Cleaning all floors Organizing supplies, household items, fine china, cutlery, etc. Handling special requests, errands, and related duties as needed Providing excellent service to principals and guests Run errands and shop for household supplies and groceries Assist chef once per week in prepping and serving Must be able to work as part of a team (working with the property manager and 2 other housekeepers) Requirements: Minimum 3 - 5 years of related work experience in a Private Residence Utmost sense of confidentiality and discretion Excellent references from current and previous employers Strong communication skills, both written and verbal (English) Professional, polished, and poised at all times Hands-on with a good attitude, high energy, strong work ethic and attention to detail Exceptional organizational and time-management skills Flexibility in schedule with availability to work overtime and weekends as needed Valid US work authorization Valid Driver's License SSIN123 SOCIETY STAFFING 379 West Broadway, 2nd Floor New York, NY 10012 Agency DCA License
May 17, 2024
Full time
Full-time Housekeeper Division: Domestic Hospitality Ref ID: R Location: Miami Beach, FL 33139 Salary: $70,000 - $80,000 Schedule: Is as follows below Six (6) days a week from December to the first week of May Monday - Fridays 9 am to 5 pm & Sundays 10:30 am - 5 pm Day-off is Saturdays from December to the first week of May From mid-May to mid-November the schedule requires one to work 3-days (while still getting paid for 40 hours) Travel: Must be able to travel to Aspen, CO (additional payment will be provided when traveling) Every March for one week Every other August to mid-September Every other Christmas for two weeks Benefits: Full health benefits available after a probation period, 2 (two) weeks paid vacation, and sick days A private family seeks to hire an experienced and detailed Housekeeper to join their household team to support with the cleaning and organizing of a large private apartment in Miami Beach, FL. The ideal candidate will be someone with a "can-do" upbeat attitude, and experience working in a private home setting. Someone with a great sense of hospitality and professionalism would be ideal for this family. The position requires working as part of a team with a two-week training period to learn the rules, regulations, and security procedures set by the family. Responsibilities : Assist with maintaining the cleaning organization of an 8,500 square foot apartment with 3 bedrooms and 3 bathrooms. Full-charge housekeeping responsibilities; dusting, vacuuming, cleaning all surfaces Overseeing all laundry and ironing of clothing and linens, caring for the fine garment Deep cleaning bathrooms Cleaning all floors Organizing supplies, household items, fine china, cutlery, etc. Handling special requests, errands, and related duties as needed Providing excellent service to principals and guests Run errands and shop for household supplies and groceries Assist chef once per week in prepping and serving Must be able to work as part of a team (working with the property manager and 2 other housekeepers) Requirements: Minimum 3 - 5 years of related work experience in a Private Residence Utmost sense of confidentiality and discretion Excellent references from current and previous employers Strong communication skills, both written and verbal (English) Professional, polished, and poised at all times Hands-on with a good attitude, high energy, strong work ethic and attention to detail Exceptional organizational and time-management skills Flexibility in schedule with availability to work overtime and weekends as needed Valid US work authorization Valid Driver's License SSIN123 SOCIETY STAFFING 379 West Broadway, 2nd Floor New York, NY 10012 Agency DCA License
Job Description Job Description BartenderThe Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit. Responsibilities PeopleGreet guests with a smile! Responsible for welcoming new and repeat guests every visitBuild a rapport with regular guests to create a welcoming atmosphere Promote a fun and positive work environmentTeamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment OperationsLearn/know drink recipes (standard bar and Smashburger signature) Verify identification and age requirements of guests before serving guests Adhere to local and state liquor laws -Adhere to our company alcohol service policiesMaintain ABC certification cardMix and serve drinks following set standard recipesEnsures that drinks are poured accurately and delivered promptly Be knowledgeable of all menu items so you can make meal suggestions and answer questionsVerify each guest order for accuracy when entering into the POS and complete POS transactionsFollow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift) Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfectEncourage guests to complete surveys upon each visitFoster and value a safe work environment by following all personal and food safety and security standardsHave pride in keeping floors, counters, dining area and restrooms clean at all timesAbility to listen, communicate and work well with others in a busy restaurant environmentValues integrity and doing the right thing, even when no one is watching Serve guests safely and responsibility with the highest integrity ProfitFollow company cash policies to ensure minimal losses through theft or shortagesUpsell food items to all guests ordering Follow company order accuracy procedures to ensure a happy guest and minimize wasteSalesAdhere to all active marketing promotionsSmashburger Guest Service Expert Requirements Must be 21years oldPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.Show up on time to work variable hours/days, including nights, weekends, and holidaysAdhere to Smashburger uniform policyMust successfully complete Smashburger training programAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify "This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption." We use eVerify to confirm U.S. Employment eligibility.
May 15, 2024
Full time
Job Description Job Description BartenderThe Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit. Responsibilities PeopleGreet guests with a smile! Responsible for welcoming new and repeat guests every visitBuild a rapport with regular guests to create a welcoming atmosphere Promote a fun and positive work environmentTeamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment OperationsLearn/know drink recipes (standard bar and Smashburger signature) Verify identification and age requirements of guests before serving guests Adhere to local and state liquor laws -Adhere to our company alcohol service policiesMaintain ABC certification cardMix and serve drinks following set standard recipesEnsures that drinks are poured accurately and delivered promptly Be knowledgeable of all menu items so you can make meal suggestions and answer questionsVerify each guest order for accuracy when entering into the POS and complete POS transactionsFollow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift) Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfectEncourage guests to complete surveys upon each visitFoster and value a safe work environment by following all personal and food safety and security standardsHave pride in keeping floors, counters, dining area and restrooms clean at all timesAbility to listen, communicate and work well with others in a busy restaurant environmentValues integrity and doing the right thing, even when no one is watching Serve guests safely and responsibility with the highest integrity ProfitFollow company cash policies to ensure minimal losses through theft or shortagesUpsell food items to all guests ordering Follow company order accuracy procedures to ensure a happy guest and minimize wasteSalesAdhere to all active marketing promotionsSmashburger Guest Service Expert Requirements Must be 21years oldPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.Show up on time to work variable hours/days, including nights, weekends, and holidaysAdhere to Smashburger uniform policyMust successfully complete Smashburger training programAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify "This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption." We use eVerify to confirm U.S. Employment eligibility.
Job Description Job Description BartenderThe Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit. Responsibilities PeopleGreet guests with a smile! Responsible for welcoming new and repeat guests every visitBuild a rapport with regular guests to create a welcoming atmospherePromote a fun and positive work environmentTeamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment OperationsLearn/know drink recipes (standard bar and Smashburger signature)Verify identification and age requirements of guests before serving guestsAdhere to local and state liquor laws -Adhere to our company alcohol service policiesMaintain ABC certification cardMix and serve drinks following set standard recipesEnsures that drinks are poured accurately and delivered promptly Be knowledgeable of all menu items so you can make meal suggestions and answer questionsVerify each guest order for accuracy when entering into the POS and complete POS transactionsFollow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfectEncourage guests to complete surveys upon each visitFoster and value a safe work environment by following all personal and food safety and security standardsHave pride in keeping floors, counters, dining area and restrooms clean at all timesAbility to listen, communicate and work well with others in a busy restaurant environmentValues integrity and doing the right thing, even when no one is watchingServe guests safely and responsibility with the highest integrity ProfitFollow company cash policies to ensure minimal losses through theft or shortagesUpsell food items to all guests orderingFollow company order accuracy procedures to ensure a happy guest and minimize wasteSalesAdhere to all active marketing promotionsSmashburger Guest Service Expert Requirements Must be 21years oldPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.Show up on time to work variable hours/days, including nights, weekends, and holidaysAdhere to Smashburger uniform policyMust successfully complete Smashburger training programAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify "This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption." IND1 We use eVerify to confirm U.S. Employment eligibility.
May 08, 2024
Full time
Job Description Job Description BartenderThe Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit. Responsibilities PeopleGreet guests with a smile! Responsible for welcoming new and repeat guests every visitBuild a rapport with regular guests to create a welcoming atmospherePromote a fun and positive work environmentTeamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment OperationsLearn/know drink recipes (standard bar and Smashburger signature)Verify identification and age requirements of guests before serving guestsAdhere to local and state liquor laws -Adhere to our company alcohol service policiesMaintain ABC certification cardMix and serve drinks following set standard recipesEnsures that drinks are poured accurately and delivered promptly Be knowledgeable of all menu items so you can make meal suggestions and answer questionsVerify each guest order for accuracy when entering into the POS and complete POS transactionsFollow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfectEncourage guests to complete surveys upon each visitFoster and value a safe work environment by following all personal and food safety and security standardsHave pride in keeping floors, counters, dining area and restrooms clean at all timesAbility to listen, communicate and work well with others in a busy restaurant environmentValues integrity and doing the right thing, even when no one is watchingServe guests safely and responsibility with the highest integrity ProfitFollow company cash policies to ensure minimal losses through theft or shortagesUpsell food items to all guests orderingFollow company order accuracy procedures to ensure a happy guest and minimize wasteSalesAdhere to all active marketing promotionsSmashburger Guest Service Expert Requirements Must be 21years oldPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.Show up on time to work variable hours/days, including nights, weekends, and holidaysAdhere to Smashburger uniform policyMust successfully complete Smashburger training programAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust be able to produce authorized U.S. work documents; Smashburger participates in E-verify "This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption." IND1 We use eVerify to confirm U.S. Employment eligibility.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned. Responsibilities: Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards. Qualifications: Valid driver's license in the state of hotel's operations. Excellent driving record. Must be 21 years or older. Ability to provide legible communication and directions. Previous guest relations and/or training. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Part-time Pay: $15.50 per hour, plus tips Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 02, 2024
Full time
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Greet arriving guests/visitors; bid farewell to departing guests/visitors. Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. Identify and explain hotel facilities and features to guests while escorting them to their room. Place guest luggage inside room. Relay accurate directions to guests on inquiries of transportation within the local area. Handle guest complaints by ensuring guest satisfaction. Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. Monitor and maintain appearance of lobby areas and luggage holding room. Ensure confidentiality of hotel guests and security of guest room access. Other duties as assigned. Responsibilities: Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards. Qualifications: Valid driver's license in the state of hotel's operations. Excellent driving record. Must be 21 years or older. Ability to provide legible communication and directions. Previous guest relations and/or training. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Part-time Pay: $15.50 per hour, plus tips Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
May 02, 2024
Full time
Maintain and strictly abide by state sanitation/health regulations and hotel requirements. Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department: Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations. Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. Responsible for responding and handling all guest related issues pertaining to the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains and is responsible for Food and Beverage Department's annual budget. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Responsibilities: Oversees management, budget, and operation of the food and beverage service outlets, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability. Ensures all policies and procedures are enforced and adhered to. Directs subordinates accomplish goals and objectives of the operation. Must be knowledgeable about food and beverage service equipment and production practices. Ensures the proper preparation and service of food and beverages to the satisfaction of guest, hotel, franchise, Shaner, health, and safety standards. Qualifications: Minimum of five years' experience in a similar position. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent; degree in hospitality management, business, and/or culinary preferred. Safe food handling certification. Familiarity with Sales and Marketing tools, as well as food and beverage cost controls. Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals. Bilingual English/Spanish a plus. Job Type: Full-time Pay: Starting at $75,000 with 15% bonus. Salary based on experience. Work Location : In person Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, !
Hourly Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. 24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel. The Outlet Pool Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Answer the telephone according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. Ensure overall guest satisfaction. Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to work outdoors. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times.
Apr 26, 2024
Full time
Hourly Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. 24 North Hotel is Key West's answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel. The Outlet Pool Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing soiled dishes after each course. Be familiar with the operation of the P.O.S system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water, and lemonade). Breakdown trays of soiled dishes and linen in the dishroom according to established standards. Answer the telephone according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. Ensure overall guest satisfaction. Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to work outdoors. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a friendly and warm demeanor at all times.