Company StandardsAt Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.Responsibilities• Completes setup and operation of Audio/Video for all groups, conventions, banquets and special events of Angel of the Winds casino.• Works with, sets up, and run sound for bands and other live entertainment that will be performing at Angel of the Winds Casino and Hotel.• Assists in the scheduling of AV needs in the Watershed Lounge, Conference, and Banquet Rooms.• Act as liaison between performers and Angel of the Winds patrons and staff. • Performs routine and preventative maintenance on AV equipment on a scheduled basis.• Works with casino trainers to ensure that A/V equipment and support to cover the lesson plans are available.• Works closely with banquet and event staff to ensure availability of technologies for guest & presenters (i.e. internet, TV, computer, audio, video, etc.)• Works with casino digital signage systems(s) and video/audio for televised events in the Lounge.• Works with conference phone setup and operation.• May train users in startup and basic use of A/V equipment as required.• Communicates any guest complaints, problems or compliments to supervisor as soon as possible.• Attends all mandatory department, casino and/or training meetings.• May assist other staff as needed.• Ensures compliance with Tribal, State, Federal, and NIGC regulations.• Ensures control/protection of company assets as applicable.• Work nights, weekends and holidays as required.• Performs other duties as assigned.Qualifications• Exceptional guest services• Must be at least 21 years of age.• At least 1-year experience running live sound.• Positive, friendly and outgoing attitude required.• Professional and neat appearance required.• Familiarity with various PC hardware and software platforms desired.• Understanding of installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment desired.• Excellent written and verbal communication skills are required.• Must have strong attention to detail, be highly organized and computer literate.• Ability to work in a fast paced and multi-tasking environment desired.• Skills in identifying and resolving problems under pressure conditions.• Read and comprehend simple instructions, short correspondence and memos. • Ability to write short correspondence.• Ability to effectively communicate information in a one-on-one situation and small group situations.• Requires the ability to independently perform all of the duties of the position efficiently and effectively.• Ability to work days, nights, weekends, special events, holidays, overtime and on call is required.• Employment is contingent upon a favorable outcome of a background investigation and drug screen.Certificates, Licenses, Regulations• Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.Physical Demands and Work EnvironmentConstantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.