JOB BRIEF Hot Deli Clerks are responsible for preparing and merchandising the store's Deli products ensuring all products are fresh, rotated, and well stocked for customers while providing excellent customer service. JOB DUTIES - Answers customers questions on products effectively, and knows how to resource product information. - Continually builds a rapport with customers and offers suggestions to provide alternatives. Attempts to exceed customer expectations. - Takes and fills special orders. - Makes independent decisions concerning merchandising products to ensure the stock level is replenished as needed. - Merchandises the steam table by following the daily planner and presentation techniques. - Has a higher level of knowledge of Hot Deli products and trains others on the skills of the department. - Makes regular department inspections to ensure company standards are being met and follows Company policies and procedures as they relate to the department's operation. - Practices sanitation procedures and knows procedures for detail cleaning of the department. Maintains safety and sanitation procedures including proper usage of gloves and hairnets. - Observes the department for conditions that cause shrink and takes action to correct, assists the department manager in ensuring efficiency procedures are being followed consistently. - Assists the department manager in ensuring all safety and sanitation procedures are being complied with. Takes action to prevent and correct safety hazards. - Models customer service skills to set an example for department employees. - Prepares the department for business in the absence of the department manager. Secondary Job Duties: - Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. - Sweep floors, clean utensils, work tables, wipe counter tops, and front of display cases. - Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment. - Present favorable impression in dress, personal hygiene and business attitude. - Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. - Other duties assigned by management. QUALIFICATIONS - High School diploma or equivalent experience. - Must be 18 years of age. - Current Food certification is recommended. COMPETENCIES Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands: - Occasionally- Sitting, pushing and pulling up to 250 lbs., climbing up to 6 foot height, kneeling, and crouching. - Frequently- Carrying up to 50 lbs., lifting up to 50 lbs., bending, balancing, stooping, and reaching waist/overhead level. - Continuously- Standing on tile/concrete, walking on tile/concrete, manual dexterity, talking, seeing, hearing, and smelling. Safety Risk Factors: - Occasionally-loud noise, cluttered floor surface, contact with sharp objects, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions. - Frequently-Twisting of back and neck, and slippery floor surface. - Continuously- hazardous equipment (mechanical moving parts). Other: - Varied, irregular schedules. - Working environment involves inside, heat, and wet/humidity.