Hospitality Sales Rep - Boston

  • Boston, Massachusetts
  • Feb 20, 2021
Full time Sales and Marketing

Job Description

Job DetailsJob LocationBoston Metro - Boston, MADescription** PLEASE NOTE**We hope this is an interesting role and look forward to your application. Please understand that it is important to us that our process is inclusive and free from bias. To this end, we will be reviewing the application independent of your resume. Please complete the application in full to be considered for this role- we understand this may take some time to complete the application in full and appreciate the effort you invest. The Sales Representative will own the customer experience, assisting clients to implement and maintain a coffee program that meets La Colombe's standard of excellence. Manage a portfolio of legacy clients, allocating company resources appropriately to fulfill the clients' needs. Source, convert, and onboard new clients to meet business targets. Train and educate client staff on a routine basis in line with specialty coffee techniques. Visit clients, providing preventative maintenance and quality control on a regular cadence. Develop ownership of relationships with key hospitality professionals. Work directly with the regional sales manager to create and present weekly & quarterly reports on market health to Hospitality leadership. The Sales Representative will display grace under pressure, eagerness to undertake difficult tasks, and a sense of urgency when needed. At La Colombe, no task is too small and the Sales Representative should embody this in all client interactions. CUSTOMER SERVICE Deliver the highest degree of customer service at every stage in the customer experience with thorough, reliable, and timely responses. Communicate in a professional manner with client stakeholders at manager, executive, and ownership levels. Anticipate and proactively take charge of difficult situations finding solutions for clients in line with La Colombe's resources. INDUSTRY KNOWLEDGE Stay current on new restaurant and hotel openings both locally and nationally. Participate in coffee related events including trade shows, throwdowns, seminars, and other after hours events. Seek out new coffee products, equipment, and industry trends. Establish relationships with chefs, managers, and hospitality staff to improve the network.SALES Work with Regional Sales Manager to target high value leads. Utilize CRM tools to track leads through the sales process and use La Colombe methodology to qualify leads. Negotiate and execute contracts in line with the equipment lending model. Create customized proposals to convert qualified leads into new clients and win business. PROJECT MANAGEMENT Provide consultation on all aspects of the coffee business; coffee equipment, product choice, layout design, and general business insights. Communicate and interact effectively with internal departments including client services, technical services, production, marketing, and retail. Work with the Food Service and National Accounts teams to execute complex deals. Maintain a flexible schedule allowing for, when needed, periodic travel, weekends, and after-hours work. ACCOUNT MANAGEMENT Train baristas, service staff, and management on brewing techniques, extraction theory, and equipment maintenance. Host presentations, tastings, and demonstrations for groups of all sizes. Provide routine quality control and preventative maintenance visits. Assist technician during installs, recipe setting, calibration, and technical service requests. Proactively manage accounts on a day-to-day basis.QualificationsPassionate about coffee.3 - 5 years experience in the hospitality, sales, or coffee industry.Proven track record of success in your professional career.Positive and professional communication skills, both verbal and written.Strong interpersonal skills; ability to interact with all levels of internal and external contacts.Must be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority responsibilities while keeping management informed.Flexibility to work occasional nights, weekends.Take safety seriously- stays current on changing CDC guidelines.PREFERRED QUALIFICATIONS3 -5 years hospitality experienceSales ExperienceFine dining, specialty coffee, or 4-star hotel experience.Experience using sales tools (salesforce, hubspot, etc.)Experience with microsoft/google suite (excel, word, powerpoint or equivalents)Coffee Certifications (Q-Grader, AST, etc.)