Concierge, Day Shift (Finance)JobTitle: Concierge, Day ShiftSupervisor: Executive Director or Business Office AdministratorFLSAStatus: Hourly, non-exemptDateApproved: August 2019 OVERALL JOB PURPOSEStaffs reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.MINIMUM JOB QUALIFICATIONS AND REQUIREMENTSMust be 18 years of ageAbility to work with little supervision and maintain a high level of performance and customer serviceDemonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff.Meet state related requirements (if applicable to position)Ability to work in a team setting and be a team playerMaintain a positive, respectful, and professional approach with coworkers and residentsAbility to keep all business and operations information confidentialPossess organizational skills and ability to problem solvePossess excellent customer service and public relations skillsAbility to work under time constraints and meet department deadlines while adhering to policies, procedures, and standardsAbility to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of timeExperience in computer use and relevant software applications are preferredESSENTIAL JOB DUTIES AND RESPONSIBILITIESStaffs reception desk continuously during assigned periodArranges coverage of reception desk during break and lunch periodsGraciously greets all visitors and politely assists them as necessaryPolitely assists residents and guests as necessary or contacts appropriate employee to provide assistance to residentMaintains detailed resident and guest Register, daily communication log entry, and completes daily checklist logMaintains a clean and safe workspace, community entrance, lobby, and hydration station. Prepares refreshments and pours coffee in the dining room during mealtimes as neededHelp organize guest meal counts and record coupons and/or payment from residentsPromptly and courteously answers telephone, directing incoming communications to appropriate personMonitors fax machine, directing incoming communications to appropriate personMonitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance.Performs clerical duties as directedNotify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable.Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant ManagerPerforms simple, routine maintenance of office equipmentRepresents the Community to coworkers, visitors, and residents in professional, courteous, friendly mannerPerforms other duties as assigned by SupervisorOTHER JOB DUTIES AND RESPONSIBILITIESPerform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or othersMeet the assigned work requirements of the job. Regular attendance is required.Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitudeRepresent the Community in a professional, courteous, and friendly mannerAdhere to dress / appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.Adhere to company policies, procedures, and standards.Promote resident advocacy and demonstrate excellent customer service at all timesMaintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)PHYSICALREQUIREMENTSPhysicalDemands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.20% or less20% to40%40% to60%60% to80%80% to100%StandXWalkXSitXPushing, pulling and/or reachingXGrasping and fine manipulationXClimb or balanceXStoop, kneel, crouch, or crawlXTalk or hearXTaste or smellXLifts Weight or Exerts Force20% or less20% to40%40% to60%60% to80%80% to100%Up to 10 poundsUp to 25 poundsXUp to 50 poundsXUp to 100 poundsMore than 100 poundsThe Community reserves the right to revise the duties set forth in this job description at its discretion.