Director Central Reservations Systems

  • IHG
  • Atlanta, Georgia
  • Feb 10, 2021
Full time Other

Job Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, theres countless opportunities at your fingertips.

Your day to day

The Director of Reservations Systems will design, develop and maintain IHGs CRS, named Guest Reservation System (GRS). Direct the evaluation and prioritization of product strategy and business requirements through creation of a product roadmap and documentation of specifications. Execute strategies/plans to drive meaningful improvements in product performance. Work closely with technology counterparts and external vendors/partners. Lead team to accomplish goals and objectives including direct reports who organize and direct a technical and professional staff as well as large indirect teams who are responsible for implementing the products.

Develop and direct prioritization for CRS technology enhancements and bug fixes across all regions, brands, and stakeholders.
Lead a team of Product Owners who work closely with Global Technology counterparts and follow Agile SCRUM software development methodology.
Direct the creation of all business requirements via business documentation, functional specifications, product backlog stories and approval of technical flows and designs.
Develop product roadmaps and coordinate multiple parallel projects.
Direct User Acceptance Testing for all system enhancements and bug fixes. Direct the Beta testing for all enhancements, and determine implementation readiness globally across all regions, brands, and stakeholders.
Build and manage relationships with key stakeholders including GSM leaders, Hotel Operations, Global Technology, and regional contacts.
Develop staffing, expense and capital budgets. Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.

What we need from you


Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.


8-10+ years progressive work-related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 5+ years managing teams and/or significant complex projects.

Technical Skills and Knowledge

Demonstrated knowledge and understanding in the areas of system development.
Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
Demonstrated knowledge in CRM related systems such as marketing automation, customer profiles, self-service, targeting and data management.
Demonstrated proficiency in conceptualizing and translating business requirements into specific system functionality.
Demonstrated knowledge of Agile software development methodologies.
Demonstrated ability in effectively managing stakeholders, both internally and externally. Demonstrated experience in leading and developing people. What we offer

Well reward all your hard work with a great salary and benefits including great room discount and superb training.

Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans