DEER VALLEY RESORT
Draper, Utah
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment. RESPONSIBILITIES Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services Offer input and suggestions to support improvement of the overall operation Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication Support the Guest Services Manager in maintaining a high level of service to all owners and guests Maintain a high level of communication with other staff, departments, owners, guests and vendors Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales Other duties as assigned or as business dictates QUALIFICATIONS Ability to successfully interact with guests, vendors, departments and staff Effective verbal and written communication skills Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate Understanding of basic guest service needs and fulfillment of guests needs Consistent attention to detail Possess an excellent understanding of computers, systems, and guest service tools Ability to multi-task, prioritize, self-motivate, and work with little to no supervision Must be over 21 years of age, with a clean driving record 1 year of supervisory experience required, hospitality environment preferred PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportuntiy Employer.
DEER VALLEY RESORT
Draper, Utah
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: Responsible for the effective and efficient operation and management of Black Diamond Lodge lodging operations including, but not limited to; Owner/Guest Services, Bell Service, Concierge, Breakfast and Après Ski services, Housekeeping and Maintenance. Exercise fiscal responsibilities in all facets of the operation. Ensure a safe environment for owners, guests, and employees. Provide leadership to staff and managers through example, training programs and coaching. Ensure Deer Valley Mission of "classic, consistent quality from a winning team" is met with each guest and employee interaction. RESPONSIBILITIES: While the following is meant to be a comprehensive list, by no means is it all inclusive. By nature of the hospitality business, the operation can change rapidly due to business volume and the requirements associated with it. Help manage, train, recruit, develop, motivate, provide feedback to and evaluate performance of a highly effective team including guest service, concierge, bell staff, housekeeping and transportation to ensure guest, owner and employee satisfaction. Provide staff training to include customer service, safety and departmental policies and procedures. Develop and maintain training tools for front desk, bell service, concierge, and audit. Utilize Maestro Training material, emergency manuals, daily task checklists. Review and maintain training materials and shift checklists so they are current. Interact with guests, owners and employees helping execute owner and guest requests and service suggestions where appropriate. Work with Maintenance and Housekeeping to ensure the needs of homeowners and guests are being met in a timely manner. Adhere to HOA and Deer Valley budgets. Ensure departments are achieving revenue targets and managing expenses appropriately. Adhere to company HR hiring and termination guidelines. Implement disciplinary actions and documentation if required. Participate in any internal or external manager's meetings and trainings. Ensure staff participation in various property and DVR training programs. Ensure staffing is appropriate to occupancy and service standards. Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication. Participate in pre-arrival and owner unit inspections. Ensure schedules are posted in a timely manner and are reflective of business volume. Participate in the monthly review of owner statements for accuracy for owners and the management company. Help process invoices for timely payment and maintain files for back-up accounting purposes. Ensure performance reviews are complete for seasonal and full-time year-round staff. Other duties as assigned by General Manager or as business volume dictates. QUALIFICATIONS: Minimum three years management experience in hospitality industry. Must possess excellent verbal and written communication skills. Comfortable with owner and guest exposure. Proficient comprehension of Excel and Word programs. Ability to multi-task in a fast-paced environment including constantly reprioritizing various requests. Participation in and sometimes leading regular and ad hoc operation meetings Assist in the formulation of strategic business and service plans. Monitoring monthly reporting systems to help ensure various company, property and fiscal requirements. Monitoring and handling guest complaints expeditiously to complete resolution or escalating as necessary. Mentor staff and lead team to success. Good driving record. PAY RATE: $65,000 per year Deer Valley Resort is an Equal Opportunity Employer.
DEER VALLEY RESORT
Draper, Utah
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: To manage and oversee the property management functions of The Lodges at Deer Valley for Deer Valley Resort Lodging and Reservations (DVRLR). This position will include the management of the homeowners association. In addition, this position will be responsible for the oversight of the individual rental management units under contract in the building with Deer Valley Resort Lodging and Reservations. Candidate will work closely with the Resort's Food & Beverage Department and Group Sales Department. RESPONSIBILITIES As a member of the Deer Valley management team, demonstrate and uphold all Deer Valley policies and provide corrective disciplinary action when necessary Manage the homeowner's association including all duties and responsibilities as spelled out in the association management agreement Manage all association expenses per the approved budget of the association including coding expenses and working with the Resort's accounting staff on all association financial matters Review monthly financial statements including balance sheet and profit and loss statements Become familiar with all association documents and manage the association according to the Declaration and Bylaws of the association Provide oversight related to all building management and maintenance issues and coordinate with Deer Valley Resort staff and all subcontractors on work required at the property Develop and maintain relationships with the association board, all members and those owners who choose to participate in the rental program Maintain all files and records related to the management of the association including all business licenses and registrations Provide regular communication to the Board of Trustees and all association members regarding all appropriate association business Respond promptly to all owner and guest requests Oversee all rental related activities for those owners participating in the rental program including owner and guest service activities Work with other departments within the Resort and the Lodging Division as required Attend association board meetings and annuals meetings as required. Also prepare all correspondence, minutes and communications related to association meetings Perform other duties as required for the successful management of the homeowner association and rental management program Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints Function as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, HOA management, human resources, financial performance of Rental and HOA business plan, sales and revenue generation and delivering a return on investment to both homeowners and Deer Valley Resort. Hold property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Deer Valley sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Ensure property ownership's loyalty through proactive communication, setting and managing expectations and delivering results. Work closely with Food & Beverage and Group Sales to ensure integration of all food and beverage and group related activities into the overall hotel operations and to capitalize on cross promotional opportunities both within the hotel and externally with all other Deer Valley Resort run operations. • QUALIFICATIONS 4+ years experience in the property management and hospitality industry specifically related to homeowner association management and condominium rental management Experience in a senior management position of a Four Star/Four Diamond hotel or comparable experience Knowledge of all facets of association management including the management of the association per the governing documents Experience in creating homeowner association budgets and financial administration including financial statement review, forecasting, profit and loss statements The ability to work with contractors and sub-contractors to solicit bids for association services Experience in the management of a condominium rental program including owner relations and the solicitation of owners This position requires excellent written and verbal communication skills including the ability to correspond with owners regarding association matters and individual unit matters including the creation of electronic and printed newsletters The ability to manage the staff required for the operation of the homeowners association and the rental management program Strong interpersonal skills required to develop strong relationships with the Association Board of Directors and all homeowners Provide overall building management oversight including all aspects related to asset and building management This position requires a detail oriented person who is excellent at following through on requests and assigned tasks DATES OF EMPLOYMENT Year Round PAY RATE Pay: $120,000 - $140,000 per year Deer Valley Resort is an Equal Opportunity Employer.
Job Description Please note, this position is located at Deer Valley Resort in Park City, UT. Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: To manage and oversee the property management functions of The Lodges at Deer Valley for Deer Valley Resort Lodging and Reservations (DVRLR). This position will include the management of the homeowners association. In addition, this position will be responsible for the oversight of the individual rental management units under contract in the building with Deer Valley Resort Lodging and Reservations. Candidate will work closely with the Resort's Food & Beverage Department and Group Sales Department. RESPONSIBILITIES As a member of the Deer Valley management team, demonstrate and uphold all Deer Valley policies and provide corrective disciplinary action when necessary Manage the homeowner's association including all duties and responsibilities as spelled out in the association management agreement Manage all association expenses per the approved budget of the association including coding expenses and working with the Resort's accounting staff on all association financial matters Review monthly financial statements including balance sheet and profit and loss statements Become familiar with all association documents and manage the association according to the Declaration and Bylaws of the association Provide oversight related to all building management and maintenance issues and coordinate with Deer Valley Resort staff and all subcontractors on work required at the property Develop and maintain relationships with the association board, all members and those owners who choose to participate in the rental program Maintain all files and records related to the management of the association including all business licenses and registrations Provide regular communication to the Board of Trustees and all association members regarding all appropriate association business Respond promptly to all owner and guest requests Oversee all rental related activities for those owners participating in the rental program including owner and guest service activities Work with other departments within the Resort and the Lodging Division as required Attend association board meetings and annuals meetings as required. Also prepare all correspondence, minutes and communications related to association meetings Perform other duties as required for the successful management of the homeowner association and rental management program Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints Function as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, HOA management, human resources, financial performance of Rental and HOA business plan, sales and revenue generation and delivering a return on investment to both homeowners and Deer Valley Resort. Hold property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Deer Valley sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Ensure property ownership's loyalty through proactive communication, setting and managing expectations and delivering results. Work closely with Food & Beverage and Group Sales to ensure integration of all food and beverage and group related activities into the overall hotel operations and to capitalize on cross promotional opportunities both within the hotel and externally with all other Deer Valley Resort run operations. • QUALIFICATIONS 4+ years experience in the property management and hospitality industry specifically related to homeowner association management and condominium rental management Experience in a senior management position of a Four Star/Four Diamond hotel or comparable experience Knowledge of all facets of association management including the management of the association per the governing documents Experience in creating homeowner association budgets and financial administration including financial statement review, forecasting, profit and loss statements The ability to work with contractors and sub-contractors to solicit bids for association services Experience in the management of a condominium rental program including owner relations and the solicitation of owners This position requires excellent written and verbal communication skills including the ability to correspond with owners regarding association matters and individual unit matters including the creation of electronic and printed newsletters The ability to manage the staff required for the operation of the homeowners association and the rental management program Strong interpersonal skills required to develop strong relationships with the Association Board of Directors and all homeowners Provide overall building management oversight including all aspects related to asset and building management This position requires a detail oriented person who is excellent at following through on requests and assigned tasks DATES OF EMPLOYMENT Year Round PAY RATE Pay: $120,000 - $140,000 per year Deer Valley Resort is an Equal Opportunity Employer.