ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
May 01, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Job Summary The Pool Supervisor facilitates a superior dining experience for Ansley Golf Club members and their guests. The Pool Supervisor assists the Pool Manager in planning, organizing, directing and coordinating all Pool Service Staff activities to ensure efficient operation of department. The Pool Supervisor assembles, serves, and delivers food and beverage items using appropriate safety and sanitation methods, while adhering to the highest standards of professional etiquette. Job Tasks (Duties) • Adheres to uniform standards while on property. • Reports to duty as scheduled. • Ensures equipment/service area cleaned as indicated by side work sheet at beginning and end of shift. • Checks that all front of house dining areas are cleaned as applicable prior to meal service times. • Maintains the highest standard of cleanliness and neatness in front of the house dining areas. • Ensures service areas are stocked and maintained with all supplies needed for shift. • Memorizes daily Food and Beverage specials. • Greets Members and their guests in a warm and friendly manner. • Informs Members and staff of specials and is knowledgeable about menu and wine list. • Ensures food is properly delivered and cleared of any unessential items from tables. • Ensures checks are presented for signature and maintains accurate member checks. • Checks out servers at the end of their shift ensuring all closing side work is complete and settlement reports are in order. • Assists with training team members. • Assists co-workers with Member service. Serving our Members is a "section-less" job. • Consistently maintains and expands food and beverage knowledge specifically as related to the Club Menus and Offerings. • Completes other duties as assigned. Qualifications • High School diploma or GED required. • Current pursuit of a degree in Hospitality Management or a related field is preferred. • Strong customer service orientation. • Good communication skills with strong organizational ability. • Must have the ability to work as a team member. Requirements Physical Requirements • Continuous standing and walking. • Frequent lifting, bending, reaching and pulling. • Occasional sitting; exposure to chemicals. • Must be able to work in an outdoor environment. Position Classification and Expected Hours of Work The assigned hours for this position vary each week, but include working on holidays and weekends. Manages and Supervises This position supervises pool servers, bartenders, host(ess), food runners, expeditors.
May 16, 2024
Full time
Job Summary The Pool Supervisor facilitates a superior dining experience for Ansley Golf Club members and their guests. The Pool Supervisor assists the Pool Manager in planning, organizing, directing and coordinating all Pool Service Staff activities to ensure efficient operation of department. The Pool Supervisor assembles, serves, and delivers food and beverage items using appropriate safety and sanitation methods, while adhering to the highest standards of professional etiquette. Job Tasks (Duties) • Adheres to uniform standards while on property. • Reports to duty as scheduled. • Ensures equipment/service area cleaned as indicated by side work sheet at beginning and end of shift. • Checks that all front of house dining areas are cleaned as applicable prior to meal service times. • Maintains the highest standard of cleanliness and neatness in front of the house dining areas. • Ensures service areas are stocked and maintained with all supplies needed for shift. • Memorizes daily Food and Beverage specials. • Greets Members and their guests in a warm and friendly manner. • Informs Members and staff of specials and is knowledgeable about menu and wine list. • Ensures food is properly delivered and cleared of any unessential items from tables. • Ensures checks are presented for signature and maintains accurate member checks. • Checks out servers at the end of their shift ensuring all closing side work is complete and settlement reports are in order. • Assists with training team members. • Assists co-workers with Member service. Serving our Members is a "section-less" job. • Consistently maintains and expands food and beverage knowledge specifically as related to the Club Menus and Offerings. • Completes other duties as assigned. Qualifications • High School diploma or GED required. • Current pursuit of a degree in Hospitality Management or a related field is preferred. • Strong customer service orientation. • Good communication skills with strong organizational ability. • Must have the ability to work as a team member. Requirements Physical Requirements • Continuous standing and walking. • Frequent lifting, bending, reaching and pulling. • Occasional sitting; exposure to chemicals. • Must be able to work in an outdoor environment. Position Classification and Expected Hours of Work The assigned hours for this position vary each week, but include working on holidays and weekends. Manages and Supervises This position supervises pool servers, bartenders, host(ess), food runners, expeditors.
POSITION SUMMARY: Barback assists Bartenders in all opening and closing duties. Responsible for maintaining clean bars, stocking, and cleanliness of silverware, glassware, and dishes for a high-volume restaurant and/or nightlife bar. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: - Respond to Guest inquiries and requests in a courteous and polite manner - Maintain line of sight/atmosphere control by circulating through your work area throughout shift - Provide professional and friendly guest services. Respond to Guest inquiries and requests in a courteous and polite manner - Adhere to all TC Restaurant Group Standard Operating Procedures - Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Keep back bar clean and organized - Ensure nightly/weekly and opening/running/closing duties are completed - Maintain opening/closing liquor, beer, wine, and consumables par - Ensure proper rotation of all liquor, beer, wine, and consumable items - Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles - Assist with loading/unloading of miscellaneous equipment, such as boxes, food, and beverage product - Responsible for ensuring all stocking is complete, and any shortage of stock is reported- Polish and wash glassware throughout shift. Prepares all mixes and garnishes - Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated - Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a manager's attention - Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures - Comply with all state and federal liquor laws - Report any incidents of theft, vandalism, violations, or guest complaints/incidents - Performs other job-related duties as assigned IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE BARBACK WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES: - Accountability - Adherence to Policy - Appearance - Attitude - Dependability - Development - Guest satisfaction - Job skills knowledge - Judgment - Productivity - Punctuality - Quality of work - Teamwork - Working relationships - Written and Verbal communication WORKING KNOWLEDGE /EDUCATION/REQUIREMENTS: - High School Diploma or equivalent required - Proof of eligibility to work in the United States - 21+ years of age - Possession of or the ability to possess all state required work cards - Maintain a professional, neat, and well-groomed appearance adhering to Company standards - Knowledge of basic bar and restaurant operations and liquor, beer, and wine brand names - Knowledge of drink recipes and proper garnish, cutting, and presentation - Proper lifting techniques, Inventory, and stock rotation - Entry level of high-volume bar, restaurant, and nightlife operations - Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures - Work is typically in an area, which may be unusually hot, cold, noisy etc. Work may be performed in small areas with a 3 ft. access. - Tasks are performed from a non-sitting and sitting position. - Ability to lift, push and pull up to 20 pounds. - Ability to perform work tasks while bending, stooping, climbing, and reaching. - Constant contact with guests and fellow Team Members is required. - Schedule could exceed 30 hours per week and may include overtime when approved by management - Work varied shifts to include days, nights, weekends, and holidays - Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment. TC Restaurant Group is an Equal Opportunity Employer.
May 16, 2024
Full time
POSITION SUMMARY: Barback assists Bartenders in all opening and closing duties. Responsible for maintaining clean bars, stocking, and cleanliness of silverware, glassware, and dishes for a high-volume restaurant and/or nightlife bar. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: - Respond to Guest inquiries and requests in a courteous and polite manner - Maintain line of sight/atmosphere control by circulating through your work area throughout shift - Provide professional and friendly guest services. Respond to Guest inquiries and requests in a courteous and polite manner - Adhere to all TC Restaurant Group Standard Operating Procedures - Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Keep back bar clean and organized - Ensure nightly/weekly and opening/running/closing duties are completed - Maintain opening/closing liquor, beer, wine, and consumables par - Ensure proper rotation of all liquor, beer, wine, and consumable items - Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles - Assist with loading/unloading of miscellaneous equipment, such as boxes, food, and beverage product - Responsible for ensuring all stocking is complete, and any shortage of stock is reported- Polish and wash glassware throughout shift. Prepares all mixes and garnishes - Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated - Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a manager's attention - Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures - Comply with all state and federal liquor laws - Report any incidents of theft, vandalism, violations, or guest complaints/incidents - Performs other job-related duties as assigned IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE BARBACK WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES: - Accountability - Adherence to Policy - Appearance - Attitude - Dependability - Development - Guest satisfaction - Job skills knowledge - Judgment - Productivity - Punctuality - Quality of work - Teamwork - Working relationships - Written and Verbal communication WORKING KNOWLEDGE /EDUCATION/REQUIREMENTS: - High School Diploma or equivalent required - Proof of eligibility to work in the United States - 21+ years of age - Possession of or the ability to possess all state required work cards - Maintain a professional, neat, and well-groomed appearance adhering to Company standards - Knowledge of basic bar and restaurant operations and liquor, beer, and wine brand names - Knowledge of drink recipes and proper garnish, cutting, and presentation - Proper lifting techniques, Inventory, and stock rotation - Entry level of high-volume bar, restaurant, and nightlife operations - Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures - Work is typically in an area, which may be unusually hot, cold, noisy etc. Work may be performed in small areas with a 3 ft. access. - Tasks are performed from a non-sitting and sitting position. - Ability to lift, push and pull up to 20 pounds. - Ability to perform work tasks while bending, stooping, climbing, and reaching. - Constant contact with guests and fellow Team Members is required. - Schedule could exceed 30 hours per week and may include overtime when approved by management - Work varied shifts to include days, nights, weekends, and holidays - Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment. TC Restaurant Group is an Equal Opportunity Employer.