San Manuel Band of Mission Indians
Highland, California
Reporting to the Pool Service Supervisor, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. This position graciously provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. This position also demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Service Specialist is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. This positon supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Pool Service Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment. Essential Duties & Responsibilities 1. Welcomes guests at the Pool Check-in station, provides exceptional best in class guest service that makes them feel comfortable. Pool services include but are limited to; providing our guest with water service, towels, spritzing and assists with the use of equipment, pool facilities, and guest lockers. 2. Provides accurate information to guests in a courteous manner; filling all reasonable guest requests while anticipating their needs and accommodations around the pool deck. 3. Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point of sale system using proper procedures. Maintains and balances a cash drawer with minimal variances. 4. Removes soiled towels and resets presentation with clean towels consistently using the utmost best in class safety, sanitation and cleanliness practices. 5. Responsible for day-to-day tasks including but not limited to; dusting, cleaning shelves, organizing and consistently upholding merchandise presentation expectations within the pool kiosk. Completing walk-throughs of pool area to make certain it is impeccable while complying with all policies and procedures. 6. Assists the Facilities department with set up and breakdown of chairs and replenishing towels around the pool deck. Assists pool servers with food running and bussing, as needed. 7. Models and upholds enterprise and department policies and procedures as well as standard operating procedures. Ensures day-to-day operations including product receiving, fulfillment, and training/certification requirements. 8. Performs other duties as assigned to support the efficient operation of the department. Education/Experience/Qualifications High School diploma or GED is required. Minimum of one (1) year experience in customer service is required. Previous experience in a spa, resort or pool environment is preferred. Must be able to work outdoors in inclement weather such as seasonal hot or cold temperatures. Must possess outstanding communication and interpersonal skills, and commitment to achieve a high level of guest satisfaction. Must be able to provide a genuine and sincere service experience in a friendly and professional manner. Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and/or health information from guests. An innate ability to communicate one-on-one with guests to provide optimal and intuitive service. Must be able to communicate effectively with guests, team members and management, both verbally and in writing. Ability to multi-task or handle multiple guests in a fast-paced, high demand environment is required. Working knowledge of spa services and products is preferred. Must have demonstrated experience working under pressure while meeting deadlines and goals. Must be comfortable working in both spa/pool and casino environment. Ability to maintain a positive and professional demeanor under challenging situations. Must be willing to assist fellow team members with daily operations to support and contribute to the success of pool services. Must be able to work a flexible schedule including weekends and holidays. Certificates/Licenses/Registrations At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Currently have a cardiopulmonary resuscitation (CPR)/automated external defibrillator (AED) certification or must obtain certification within the first 90 days of employment. San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
May 16, 2024
Full time
Reporting to the Pool Service Supervisor, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. This position graciously provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. This position also demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Service Specialist is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. This positon supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Pool Service Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment. Essential Duties & Responsibilities 1. Welcomes guests at the Pool Check-in station, provides exceptional best in class guest service that makes them feel comfortable. Pool services include but are limited to; providing our guest with water service, towels, spritzing and assists with the use of equipment, pool facilities, and guest lockers. 2. Provides accurate information to guests in a courteous manner; filling all reasonable guest requests while anticipating their needs and accommodations around the pool deck. 3. Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point of sale system using proper procedures. Maintains and balances a cash drawer with minimal variances. 4. Removes soiled towels and resets presentation with clean towels consistently using the utmost best in class safety, sanitation and cleanliness practices. 5. Responsible for day-to-day tasks including but not limited to; dusting, cleaning shelves, organizing and consistently upholding merchandise presentation expectations within the pool kiosk. Completing walk-throughs of pool area to make certain it is impeccable while complying with all policies and procedures. 6. Assists the Facilities department with set up and breakdown of chairs and replenishing towels around the pool deck. Assists pool servers with food running and bussing, as needed. 7. Models and upholds enterprise and department policies and procedures as well as standard operating procedures. Ensures day-to-day operations including product receiving, fulfillment, and training/certification requirements. 8. Performs other duties as assigned to support the efficient operation of the department. Education/Experience/Qualifications High School diploma or GED is required. Minimum of one (1) year experience in customer service is required. Previous experience in a spa, resort or pool environment is preferred. Must be able to work outdoors in inclement weather such as seasonal hot or cold temperatures. Must possess outstanding communication and interpersonal skills, and commitment to achieve a high level of guest satisfaction. Must be able to provide a genuine and sincere service experience in a friendly and professional manner. Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and/or health information from guests. An innate ability to communicate one-on-one with guests to provide optimal and intuitive service. Must be able to communicate effectively with guests, team members and management, both verbally and in writing. Ability to multi-task or handle multiple guests in a fast-paced, high demand environment is required. Working knowledge of spa services and products is preferred. Must have demonstrated experience working under pressure while meeting deadlines and goals. Must be comfortable working in both spa/pool and casino environment. Ability to maintain a positive and professional demeanor under challenging situations. Must be willing to assist fellow team members with daily operations to support and contribute to the success of pool services. Must be able to work a flexible schedule including weekends and holidays. Certificates/Licenses/Registrations At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Currently have a cardiopulmonary resuscitation (CPR)/automated external defibrillator (AED) certification or must obtain certification within the first 90 days of employment. San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
There will be a lot of walking, standing, and lifting as there are 5 kitchens. If over 50# there is help. Manager is seeking someone who is Personable, professional, meticulous, the candidate will be dealing with clients of a law firm. Professional appearance is a must. Previous Hospitality exp most helpful also. Provides consistent and high-quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders as well as maintains cleanliness standards for kitchens, equipment, and meeting rooms. Assembles and arranges conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate breakdown times. Office maintenance, including, but not limited to trash removal, cleaning, ordering and restocking kitchens, pantries, supplies, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing, and handling incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration. Ensure excellent and professional client service at all times. Lead in coordinating meeting rooms and events. Ability to train team members on responsibilities and tasks associated with the position. Conference room, function, and event set-ups/ breakdowns (tables, chairs, podiums, and divider wall adjustments, including setting up catered food, ice, refreshments, cups, plates, plastic ware, napkins, etc.). Undertake general waiting and service duties of food and beverages. Follow hygienic food and beverage handling procedures. Provide general assistance in cleaning kitchen and function areas, as directed. Manage conference/hospitality calendar, greet clients and guests. Conference room sweeps (adjust chairs, wipe down tables, stock supplies, adjust blinds). Flip chart, white boards and cork board set-up and assembly. Food preparation set-up & breakdown for client meetings, parties & company events. Maintaining kitchens and cleaning kitchen equipment including coffee machines, refrigerators, microwaves, ice machines, etc. Loading dishwasher with items used by the client personnel. Ordering and keeping track of inventory for supplies, food, beverages, etc. for kitchens, conference rooms and pantries. Maintain occasional cleaning duties as needed in the office or building locations (i.e. trash removal, dusting, cleaning, and restocking restrooms break rooms, sweeping and mopping floors, vacuuming, window washing). May perform general clerical, copy center, mail, and delivery duties such as distributing office supplies, packages, fax transmissions and mail to company personnel and/or designated drop-off points as required. Performs other job duties as assigned.
May 15, 2024
Full time
There will be a lot of walking, standing, and lifting as there are 5 kitchens. If over 50# there is help. Manager is seeking someone who is Personable, professional, meticulous, the candidate will be dealing with clients of a law firm. Professional appearance is a must. Previous Hospitality exp most helpful also. Provides consistent and high-quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms according to event orders as well as maintains cleanliness standards for kitchens, equipment, and meeting rooms. Assembles and arranges conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate breakdown times. Office maintenance, including, but not limited to trash removal, cleaning, ordering and restocking kitchens, pantries, supplies, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing, and handling incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration. Ensure excellent and professional client service at all times. Lead in coordinating meeting rooms and events. Ability to train team members on responsibilities and tasks associated with the position. Conference room, function, and event set-ups/ breakdowns (tables, chairs, podiums, and divider wall adjustments, including setting up catered food, ice, refreshments, cups, plates, plastic ware, napkins, etc.). Undertake general waiting and service duties of food and beverages. Follow hygienic food and beverage handling procedures. Provide general assistance in cleaning kitchen and function areas, as directed. Manage conference/hospitality calendar, greet clients and guests. Conference room sweeps (adjust chairs, wipe down tables, stock supplies, adjust blinds). Flip chart, white boards and cork board set-up and assembly. Food preparation set-up & breakdown for client meetings, parties & company events. Maintaining kitchens and cleaning kitchen equipment including coffee machines, refrigerators, microwaves, ice machines, etc. Loading dishwasher with items used by the client personnel. Ordering and keeping track of inventory for supplies, food, beverages, etc. for kitchens, conference rooms and pantries. Maintain occasional cleaning duties as needed in the office or building locations (i.e. trash removal, dusting, cleaning, and restocking restrooms break rooms, sweeping and mopping floors, vacuuming, window washing). May perform general clerical, copy center, mail, and delivery duties such as distributing office supplies, packages, fax transmissions and mail to company personnel and/or designated drop-off points as required. Performs other job duties as assigned.
Mark Anthony Services, Inc.
Columbia, South Carolina
The Mark Anthony Group of Companies is one of North America's most diversified and successful private beverage companies focused on the alcohol beverage sector. Founded in 1972, the Company grew organically from a one-man wine importing business to a producer and distributor of fine wine, premium spirits, and ready-to-drink beverages, including White Claw Hard Seltzer. Role Purpose: The Food Safety Specialist serves as internal expert on Food Safety and it's supporting programs. This role requires high attention to detail and experience in Food Safety/HACCP to ensure the highest standards of food safety and regulatory compliance are met. The ideal candidate will be responsible for overseeing the implementation and maintenance of Hazard Analysis and Critical Control Points (HACCP) principles, conducting internal audits, and providing guidance to staff on food safety protocol, including internal systems for traceability, industry trends and best practices, and current/pending legislation to support BRCGS certification. They will create, implement, and improve the brewery food safety program with an eye toward simplicity and streamlined work for self and others. They will manage and maintain critical food safety documentation, records, and action logs; reviewing this information to provide reports and recommendations to key stakeholders. Accountabilities & Impact: The purpose of this role is to manage the Food Safety Program for the Columbia Facility. Be a leader of our core values; prioritizing safety, minimizing waste, building trusting and respectful relationships, collaborating with the brewery departments and industry groups, and does the right thing in times of uncertainty. Develop, implement, and maintain Food Safety Plan (FSP)/HACCP plans in accordance with regulatory requirements and industry best practices. Lead internal audits with site leadership to assess compliance with food safety standards, HACCP protocols, and company policies. Identify potential food safety hazards and recommend corrective actions to mitigate risks. Collaborate with cross-functional teams to develop and implement food safety training programs for employees. Monitor and evaluate the effectiveness of food safety procedures and make recommendations for continuous improvement. Stay current on food safety regulations, industry trends, and emerging technologies to ensure compliance and best practices. Act as a liaison between the organization and regulatory agencies during inspections and audits. Investigate food safety incidents or complaints and implement corrective actions as necessary. Lead monthly HACCP meetings, educating the HACCP team and leading process improvement. Creates internal processes to assure compliance for new product development. Supports Quality Management System (QMS) improvements to include FSP updates. Leverages knowledge of regulatory requirements, industry trends, brewery strategy, etc. to make global connections. Anticipates obstacles and proactively mitigates potential food safety issues brewery-wide using thorough knowledge of core products and processes. Effectively communicates organized, concise information to a cross-functional workforce to enable appropriate response and escalation. Provides routine training for employees on Food Safety, GMPs, and HACCP. Develops SOPs and policies as pertaining to the Food Safety Program. Skills & Experiences Needed: Must be at least 21 years of age. Bachelor's degree in a STEM field (Food Science or Microbiology preferred) OR any combination of experience and/or education from which comparable knowledge, skills, and abilities. Two (2) years relevant experience supporting food safety, quality assurance, technical services, administration, or any combination of related fields required. Experience in food safety program management experience preferred. PCQI/HACCP certified required Auditor and/or Food Defense certification is preferred Experience and working knowledge of GFSI standard requirements with certification by: BRCGS, SQF, AIB, or ISO 22000 Strong understanding of HACCP principles, food safety regulations, and industry standards. Experience conducting internal audits and developing corrective action plans. Detail-oriented and analytical, with the ability to identify and address potential food safety hazards. Willing to work rotating shifts, nights, and occasional weekends/holidays as necessary to address any concerns. Demonstrated ability to successfully manage and/or support multiple projects, ensuring timelines are met and stakeholder engagement. Ability to work independently and as part of a team in a fast-paced environment and prioritize work while multitasking. Solid knowledge of site processes, GMPs, and strong ability to work well with differing agendas. Strong technical writing and document management skills. Demonstrate motivation and a good work ethic under minimal supervision. Highly effective written and verbal presentation skills. Ability to clearly articulate requirements and gain understanding and support. Proficient in Microsoft Office Suite and food safety software applications. Bi-lingual skills a plus. The Food Safety & HACCP Specialist position is well-suited for you if you have/are: Possess a "can do" attitude and believes anything is possible with the right focus. Able to work independently and "roll up your sleeves" to make things happen. High energy team player who thrives in a fast paced, dynamic environment. Constantly questioning the way things are done in a constructive manner and thrives on change that improves results. Open (no agendas), honest and trustworthy. Effective leadership and strategic influencing skills. Results oriented individual with a desire to manage change through to fruition. Working conditions: Fast-paced and constantly changing work environment. Possible off-shift and weekend/holiday work Analytical Laboratory and Manufacturing Environment with potential exposure to odors, fumes, airborne particles and hazardous chemicals; Noise level varies from quiet to loud; Temperature varies from hot to cold At Mark Anthony, we live by our 5 Core Values every day: Sense of Urgency We value sense of urgency because we are a fast-paced company in a fast-paced industry You act as if there is no tomorrow and get it done today Authenticity We value authenticity because we need to stay real You are authentic, diplomatic, respectful, thoughtful and you always have the best intentions Simplicity We value simplicity; why use 50 words when you can use 5? You thrive in ambiguity, are comfortable with change and bring simplicity to complex situations or grey area Humility We value humility; there is no room for egos here You're not stubborn, you listen, take feedback/direction and respond quickly to changing direction. We are a team that supports each other Trust We value trust because unless we are both trusted and trusting, we will not succeed as a team You put trust in others and do your best to never let anyone down
Apr 22, 2024
Full time
The Mark Anthony Group of Companies is one of North America's most diversified and successful private beverage companies focused on the alcohol beverage sector. Founded in 1972, the Company grew organically from a one-man wine importing business to a producer and distributor of fine wine, premium spirits, and ready-to-drink beverages, including White Claw Hard Seltzer. Role Purpose: The Food Safety Specialist serves as internal expert on Food Safety and it's supporting programs. This role requires high attention to detail and experience in Food Safety/HACCP to ensure the highest standards of food safety and regulatory compliance are met. The ideal candidate will be responsible for overseeing the implementation and maintenance of Hazard Analysis and Critical Control Points (HACCP) principles, conducting internal audits, and providing guidance to staff on food safety protocol, including internal systems for traceability, industry trends and best practices, and current/pending legislation to support BRCGS certification. They will create, implement, and improve the brewery food safety program with an eye toward simplicity and streamlined work for self and others. They will manage and maintain critical food safety documentation, records, and action logs; reviewing this information to provide reports and recommendations to key stakeholders. Accountabilities & Impact: The purpose of this role is to manage the Food Safety Program for the Columbia Facility. Be a leader of our core values; prioritizing safety, minimizing waste, building trusting and respectful relationships, collaborating with the brewery departments and industry groups, and does the right thing in times of uncertainty. Develop, implement, and maintain Food Safety Plan (FSP)/HACCP plans in accordance with regulatory requirements and industry best practices. Lead internal audits with site leadership to assess compliance with food safety standards, HACCP protocols, and company policies. Identify potential food safety hazards and recommend corrective actions to mitigate risks. Collaborate with cross-functional teams to develop and implement food safety training programs for employees. Monitor and evaluate the effectiveness of food safety procedures and make recommendations for continuous improvement. Stay current on food safety regulations, industry trends, and emerging technologies to ensure compliance and best practices. Act as a liaison between the organization and regulatory agencies during inspections and audits. Investigate food safety incidents or complaints and implement corrective actions as necessary. Lead monthly HACCP meetings, educating the HACCP team and leading process improvement. Creates internal processes to assure compliance for new product development. Supports Quality Management System (QMS) improvements to include FSP updates. Leverages knowledge of regulatory requirements, industry trends, brewery strategy, etc. to make global connections. Anticipates obstacles and proactively mitigates potential food safety issues brewery-wide using thorough knowledge of core products and processes. Effectively communicates organized, concise information to a cross-functional workforce to enable appropriate response and escalation. Provides routine training for employees on Food Safety, GMPs, and HACCP. Develops SOPs and policies as pertaining to the Food Safety Program. Skills & Experiences Needed: Must be at least 21 years of age. Bachelor's degree in a STEM field (Food Science or Microbiology preferred) OR any combination of experience and/or education from which comparable knowledge, skills, and abilities. Two (2) years relevant experience supporting food safety, quality assurance, technical services, administration, or any combination of related fields required. Experience in food safety program management experience preferred. PCQI/HACCP certified required Auditor and/or Food Defense certification is preferred Experience and working knowledge of GFSI standard requirements with certification by: BRCGS, SQF, AIB, or ISO 22000 Strong understanding of HACCP principles, food safety regulations, and industry standards. Experience conducting internal audits and developing corrective action plans. Detail-oriented and analytical, with the ability to identify and address potential food safety hazards. Willing to work rotating shifts, nights, and occasional weekends/holidays as necessary to address any concerns. Demonstrated ability to successfully manage and/or support multiple projects, ensuring timelines are met and stakeholder engagement. Ability to work independently and as part of a team in a fast-paced environment and prioritize work while multitasking. Solid knowledge of site processes, GMPs, and strong ability to work well with differing agendas. Strong technical writing and document management skills. Demonstrate motivation and a good work ethic under minimal supervision. Highly effective written and verbal presentation skills. Ability to clearly articulate requirements and gain understanding and support. Proficient in Microsoft Office Suite and food safety software applications. Bi-lingual skills a plus. The Food Safety & HACCP Specialist position is well-suited for you if you have/are: Possess a "can do" attitude and believes anything is possible with the right focus. Able to work independently and "roll up your sleeves" to make things happen. High energy team player who thrives in a fast paced, dynamic environment. Constantly questioning the way things are done in a constructive manner and thrives on change that improves results. Open (no agendas), honest and trustworthy. Effective leadership and strategic influencing skills. Results oriented individual with a desire to manage change through to fruition. Working conditions: Fast-paced and constantly changing work environment. Possible off-shift and weekend/holiday work Analytical Laboratory and Manufacturing Environment with potential exposure to odors, fumes, airborne particles and hazardous chemicals; Noise level varies from quiet to loud; Temperature varies from hot to cold At Mark Anthony, we live by our 5 Core Values every day: Sense of Urgency We value sense of urgency because we are a fast-paced company in a fast-paced industry You act as if there is no tomorrow and get it done today Authenticity We value authenticity because we need to stay real You are authentic, diplomatic, respectful, thoughtful and you always have the best intentions Simplicity We value simplicity; why use 50 words when you can use 5? You thrive in ambiguity, are comfortable with change and bring simplicity to complex situations or grey area Humility We value humility; there is no room for egos here You're not stubborn, you listen, take feedback/direction and respond quickly to changing direction. We are a team that supports each other Trust We value trust because unless we are both trusted and trusting, we will not succeed as a team You put trust in others and do your best to never let anyone down
Position Summary: Penske has an exciting summer seasonal opportunity to work as a Commercial Reservations Specialist during the months of May through August. In the Seasonal Commercial Reservations Sales Representative role, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country. You'll be part of a dedicated team who will provide a fast, friendly reservation process for our customers. Every phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals and packages delivered on time! We provide top of the line equipment at the best price possible all while providing a legendary customer experience! Key Requirements: Must be available 40 hours per week, we are open 7 days a week - Monday through Friday 6:00AM-10:00PM, Saturday and Sunday 8:00AM-4:00PM eastern time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you prefer to work both, that is great! In the seasonal role, you are provided training as well as ongoing access to a trainer and supervisors. Training classes are 2 weeks to include facilitator led, e-learning and on the job. This opportunity will provide additional skills that will help you build your resume Primary Job Tasks: Ability to navigate and use multiple computer programs at once with the ability to troubleshoot. Being self-sufficient with time management. This includes clocking in and out on time. Communicating effectively with daily checking of emails and being available in Microsoft Teams chat Handle inbound calls to include customer service and reservation needs Place outbound calls to rental facilities and to District and Area Rental Managers Meet call quality standards Apply coaching recommendations based on Supervisor's feedback Qualifications: High school diploma or equivalent required Possess integrity and high moral code to make ethical business decisions. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast - customers don't want to wait. Displays enthusiasm, great voice tone and empathy. Ability to adapt in any situation while remaining positive and calm when faced with difficult obstacles. Ability to successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography and problem-solving skills as well as the ability to follow specific instructions are also required. Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID: Date posted: 05/14/2024
May 15, 2024
Position Summary: Penske has an exciting summer seasonal opportunity to work as a Commercial Reservations Specialist during the months of May through August. In the Seasonal Commercial Reservations Sales Representative role, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country. You'll be part of a dedicated team who will provide a fast, friendly reservation process for our customers. Every phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals and packages delivered on time! We provide top of the line equipment at the best price possible all while providing a legendary customer experience! Key Requirements: Must be available 40 hours per week, we are open 7 days a week - Monday through Friday 6:00AM-10:00PM, Saturday and Sunday 8:00AM-4:00PM eastern time. As part of your regular schedule, you will need to work a Saturday or a Sunday. If you prefer to work both, that is great! In the seasonal role, you are provided training as well as ongoing access to a trainer and supervisors. Training classes are 2 weeks to include facilitator led, e-learning and on the job. This opportunity will provide additional skills that will help you build your resume Primary Job Tasks: Ability to navigate and use multiple computer programs at once with the ability to troubleshoot. Being self-sufficient with time management. This includes clocking in and out on time. Communicating effectively with daily checking of emails and being available in Microsoft Teams chat Handle inbound calls to include customer service and reservation needs Place outbound calls to rental facilities and to District and Area Rental Managers Meet call quality standards Apply coaching recommendations based on Supervisor's feedback Qualifications: High school diploma or equivalent required Possess integrity and high moral code to make ethical business decisions. Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast - customers don't want to wait. Displays enthusiasm, great voice tone and empathy. Ability to adapt in any situation while remaining positive and calm when faced with difficult obstacles. Ability to successfully follow a sales strategy to overcome customer objections and maximize revenue. Basic math, logic, geography and problem-solving skills as well as the ability to follow specific instructions are also required. Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Job Category: Other Corporate Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID: Date posted: 05/14/2024