Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Appears at events, functions/parties at the request of Marketing. Greets customers as a company representative. Checks guests into events. Issues prizes to guests, inclusive of coin/cash/coupon issuance and accountability which are considered in the calculation of gross revenue. Performs light clerical work to include data entry. Promotes Caesars and acts in a professional and courteous manner. Exhibits a positive, outgoing personality.
High School diploma or equivalent. Outstanding public relations skills and outgoing personality needed.