About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach. About the role; Serve guest needs by assisting the Food Server with delivery of food from kitchen and completing guest requests. What you will do Deliver food from kitchen to the guest ensuring accuracy and timeliness. (30%) Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service. (15%) Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. (15%) Assist in stocking linens, china, glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages. (10%) Assist in the breakdown, cleaning and set-up of buffets and food stations. (10%) Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%) Work harmoniously and professionally with co-workers and supervisors. (10%) What you bring High school education or equivalent experience. Minimum one year of food service or related work. Ability to carry and balance a tray. Ability to accurately read food tickets and communicate orders with the kitchen and servers. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
May 18, 2024
Full time
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach. About the role; Serve guest needs by assisting the Food Server with delivery of food from kitchen and completing guest requests. What you will do Deliver food from kitchen to the guest ensuring accuracy and timeliness. (30%) Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service. (15%) Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. (15%) Assist in stocking linens, china, glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages. (10%) Assist in the breakdown, cleaning and set-up of buffets and food stations. (10%) Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%) Work harmoniously and professionally with co-workers and supervisors. (10%) What you bring High school education or equivalent experience. Minimum one year of food service or related work. Ability to carry and balance a tray. Ability to accurately read food tickets and communicate orders with the kitchen and servers. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
Company Description Inspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially-commissioned series of mysterious and moody old world still lives sprinkled throughout the foyer and lounge, the scene at The Vanderbilt is crackling with coastal curiosities and alluring eccentricities waiting to be discovered. Job Description In the role of Food and Beverage Supervisor, the primary goal is to ensure the satisfaction of hotel guests through exceptional food and beverage offerings. Responsibilities include overseeing daily floor operations, maintaining knowledge of all menu offerings and quality standards, and providing guidance to the team. Act as an ambassador for the hotel's values, fostering a culture of teamwork and service excellence. Train and mentor staff on various aspects, including training calendars, sequence of service, and menu descriptions. Ensure the highest level of guest service is consistently delivered in restaurant and bar areas. Monitor house count, arrivals/departures, VIPs, handling all guest complaints to ensure satisfaction. Ability to carry out the duties of the front of house food and beverage positions as needed to contribute to a team oriented atmosphere Oversee opening and closing duties, update menu prices, and assist with management of orders based on business levels. Coordinate with the Chef on daily specials and updates. Maintain expert-level knowledge of liquor brands, wines, champagnes, and food menu items. Ensure staff adherence to schedules, coordinate breaks, and inspect grooming and attire. Expedite on the floor or in the kitchen as needed. Conduct training programs, lead daily line-ups, and maintain communication with the Director of Food and Beverage. Qualifications Two years of upscale food service experience preferred. Strong knowledge of wine and spirit service. Basic computer skills. High school graduate. Ability to communicate in English. Must be of minimum age to serve alcohol. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
May 15, 2024
Full time
Company Description Inspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially-commissioned series of mysterious and moody old world still lives sprinkled throughout the foyer and lounge, the scene at The Vanderbilt is crackling with coastal curiosities and alluring eccentricities waiting to be discovered. Job Description In the role of Food and Beverage Supervisor, the primary goal is to ensure the satisfaction of hotel guests through exceptional food and beverage offerings. Responsibilities include overseeing daily floor operations, maintaining knowledge of all menu offerings and quality standards, and providing guidance to the team. Act as an ambassador for the hotel's values, fostering a culture of teamwork and service excellence. Train and mentor staff on various aspects, including training calendars, sequence of service, and menu descriptions. Ensure the highest level of guest service is consistently delivered in restaurant and bar areas. Monitor house count, arrivals/departures, VIPs, handling all guest complaints to ensure satisfaction. Ability to carry out the duties of the front of house food and beverage positions as needed to contribute to a team oriented atmosphere Oversee opening and closing duties, update menu prices, and assist with management of orders based on business levels. Coordinate with the Chef on daily specials and updates. Maintain expert-level knowledge of liquor brands, wines, champagnes, and food menu items. Ensure staff adherence to schedules, coordinate breaks, and inspect grooming and attire. Expedite on the floor or in the kitchen as needed. Conduct training programs, lead daily line-ups, and maintain communication with the Director of Food and Beverage. Qualifications Two years of upscale food service experience preferred. Strong knowledge of wine and spirit service. Basic computer skills. High school graduate. Ability to communicate in English. Must be of minimum age to serve alcohol. Ability to work a flexible schedule, including weekends and holidays, according to department needs. Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and . Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Classification: Full Time Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
May 14, 2024
Full time
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Classification: Full Time Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. • Classification: Full Time • Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
May 14, 2024
Full time
Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. As one of the most celebrated openings of 2024, be part of the legacy as a Overnight Security Supervisor! Why join the Conrad brand? The modern luxury concept empowers you to deliver: Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. • Classification: Full Time • Shift: Overnight - must be available to weekdays, weekends, and holidays. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Overnight Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Traditions Hospitality Group
Burneyville, Oklahoma
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Traditions Hospitality Group
Thackerville, Oklahoma
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
May 18, 2024
Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family Who says you can't choose your family? We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day. We are looking for employee-focused leaders to fulfill management position. Whats in it for you? The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day? Employee Benefits: Now Offering Daily Pay 401(k) Matching Health Insurance Dental Insurance Vision Insurance Employee Assistance Program Employee Discount Paid Time Off Employee Recognition Programs Anniversary & Birthday Programs Award Co. OUR MISSION: Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time. Position Description Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Embodies Tradition's Mission, Vision, and Core Values Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request Sets PACE & TONE for the shift. Motivates staff to achieve results Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high Provides motivation to team through active learning. Develops a strong teamwork environment Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy Builds rapport with all team members through active listening and problem solving skills Holds self to a higher standard, being a role model at all times Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness Keep records required by government agencies regarding sanitation, and food subsidies when appropriate Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control Schedule and or monitor hours and assign duties based on business, events and specials Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice. Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs Establish minimum standards for employee performance and guest service Greet guests, escort them to their seats, and present them with menus and wine lists Maintain food and equipment inventories, and keep inventory records Monitor employee and guest activities in order to ensure liquor regulations are obeyed Order and purchase equipment and supplies Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity Schedule staff hours and assign duties Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients Take dining reservations Explain how various menu items are prepared, describing ingredients and cooking methods Maintain personal health and sanitation standards (wash hands when using restroom, etc.) Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety Address all employee issues immediately in accordance with policy This position is located within The Chickasaw Nation's Casinos. OTHER DUTIES AND RESPONSIBILITIES: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Assist the owner with special projects as needed Recruiting, interviewing, selecting, hiring, promoting, and terminating employees Uniforms and/or clothing should always be on stage clean Ensure everyone always wear safety/slip resistant shoes Ensure everyone wears a safety belt when lifting objects over 20lbs Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought Superior attendance and punctuality Attendance in mandatory meetings, training, workshops, and/or seminars Adhere to organization policies and procedures REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): Must be 21 years of age or older Excellent oral and written communication skills Expert computer skills, ability to compose and create reports, letters, memos, and procedures Mature judgment and professionalism in handling all matters Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology Ability to read and understand information and ideas presented in writing Excellent math skills Organization and problem-solving skills Must possess or be able to obtain an Oklahoma Liquor License WORKING CONDITIONS AND PHYSICAL EFFORT: Reaches, bends, stoops, lifts, carries and pushes Lifts and carries supplies, and cases, weighing up to 20 lbs Essential hand/eye coordination Work is normally performed in a typical interior restaurant/bar/casino work environment Noise level is moderate to high Moderate or high exposure to cigarette smoke when on property Limited exposure to physical risk Moderate physical effort requires EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. NYC123
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
May 17, 2024
Full time
Pay Range: $28.65/hour - $30.65/hour Are you creative, detail-oriented and resourceful problem-solver? Love sharing the Aloha Spirit? The ideal candidate goes beyond checking our guests in and out and has the willingness and ability to work varying schedules including working on weekends, holidays and at least four (4) overnight shift. In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay. Responsible for daily audit of all transactions related to guest room charges while overseeing front desk duties during the overnight shift. Acts as a point of communication for guest needs. Promptly responds to guest needs, requests, and complaints. Maximizes customer satisfaction without departmental management and the General Manager by supervising all departments following Hilton standards. To provide guests with excellent service at the front desk from making the reservation to departure. Sells guestrooms, promotes food & beverage outlets, and seasonal hotel promotions. Complete the daily Food and Beverage audit following established policies and procedures. Review daily guest payments and other details to ensure guests provide payment for their stay and other charges. Balances all department accounts and posts any remaining daily charges: reconciles room and tax audits and posts rooms and taxes for all occupied rooms. Balance POS and PMS systems and close the day. Responsible for completing night audit reports for management review. Language Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Ability to effectively communicate and comprehend in English both verbally and in written formats, and including the ability to effectively communicate with internal and external customers. Bilingual in Mandarin, Korean, Japanese or Spanish preferred Computer Skills/Experience: Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook). Proficiency with OnQ System, highly desired Essential Skills: Availability and ability to work overnight on an ongoing basis. Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing. Advanced math or bookkeeping skills Attention to detail and organizational skills. Exceptional time management and multi-tasking skills. Good problem-solving skills. Ability to solve problems and diffuse tense situations. Consistent demonstration of a sense of ownership. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices in a varied paced environment. Ability to attend, retain, and put to use, information provided in required hotel training, both in person and online Ability to use at a minimum the following equipment; computer (PMS System), 10-key, copy machine, multi-line telephone, fax machine, key encoder and fire panel Essential Duties and Responsibilities: Daily Audit and Guest Service Balance the accounts from day shift Balance cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Manage front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handle customer requests and complaints and directing other employees or departments accordingly Create invoices, bills and checks for vendors, employees and contractors Manage and update all official documentation pertaining to the role Prepare and produce accurate daily reports for forecasts and audits. Ensure that all end-of-day activities have been successfully executed by employees in all departments Answer calls and queries related to potential bookings Maintain and exceed Hilton brand standards. Keeps work area tidy and supplies stocked. Delivers all essential duties and responsibilities of a Guest Service Agent (See full Guest Service Agent job description) Participate in continuous innovations related to the guest/team member experience through new technologies. Performs other duties as assigned. Provides direction and coordination for hotel personnel in the absence of the Department Management/General Manager as required Directs and coordinates various services related to operations as required Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern Responds to employee situations by suspending employees pending investigation, when appropriate, following Hilton Hotel policies Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily Assumes responsibility for overall security of the hotel Assures full security for customers, hotel personnel and property by working closely with Hotel Security Oversees emergency operation to ensure customer safety and minimize hotel losses and liability Takes corrective action during emergency; files appropriate reports to supervisor Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems Represents hotel in contact with general public Greets and makes comfortable any VIP's Physical Job Requirements: SITTING: Rarely STANDING/WALKING: Constantly - ability to stand and walk for long periods of time (8 hours) while working at the front desk on a variety of surfaces (carpet, tile, etc.) CROUCHING (BENDING AT KNEES): Lifting and completing tasks performed at low levels. KNEELING/CRAWLING: Lifting and completing tasks performed at low levels. STOOPING (BENDING AT WAIST): Lifting and completing tasks at different levels. TWISTING/TURNING AT KNEES, WAIST & NECK: CLIMBING: Rarely. LEG/FOOT USE: REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels. HANDLING/GRASPING: FINGERING/FEELING: Finger dexterity to use computer keyboard to take online courses as needed and to look up information for customers PUSHING/PULLING: Up to 30 pounds. LIFTING/CARRYING: Occasionally lifting/moving up to 30 pounds. SPEECH REQUIREMENTS: Constantly required to speak to others, including but not limited to guests, management and other team members, in person and on other communication devices. HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone, smart and other communication devices. Required to listen to guest, management and team member requests and concerns. Ability to accurately take and confirm reservations, inquires and ensure all guest needs are met. VISION: Constantly required to see up close and ability to adjust focus. Must be able to see the PMS, answer telephones and see guest approach registration desk. Occasionally required to see distances. Work Environment: Safety Requirements: slip resistant shoes. Literacy: Must be able to accurately take and confirm reservations, inquires and ensure all guest needs are met Exposure to chemicals, noise, vibrations: Exposure to cleaning supplies, printer toners; low to moderate noise levels. Operation of equipment/tools/vehicles: Equipment to include computers and printers, smart devices, safety devices. Work is indoors, non-air conditioned protected from weather, but not necessarily inside temperature changes. Equipment Operation: Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Must be able to work varying shifts and schedules to include, AM/ PM, Overnight, Holidays and Weekend shifts Good physical health and stamina. Minimum Requirements: 1 year successful hotel front desk experience (in one location), required Minimum 1 year proven experience as a Night Auditor or in a similar role, preferably in the hotel industry. High School Diploma or GED required Associates Degree or higher preferred 1 year cash bank experience required 1 year Customer Service experience required, preferably in a hotel front desk environment. Relevant military experience in a comparable capacity Our benefit package includes: Hilton Travel Benefit Paid Vacation Paid Sick Leave Group Health (Medical/Dental/Vision/Prescription Drug plans) Health insurance Opt-Out option Group life insurance 401(k) match and more Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call or email Cindy Fujioka at to let us know the nature of your request.
The Pool Server is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks, and responsible for set up and break down of all pool areas. The Pool Server is ideally positioned to enhance the guest experience and plays an essential role in the resort's goal of exceeding high guest expectations. Remaining constantly aware of the pool environments, engaging with guests, anticipating their needs and taking initiative to improve their experience. The Pool Server is to follow all luxury standards, correct ringing of orders to insure correct billing, and breakdown/reset of dining areas after times of service. Essential: One year in a restaurant environment. Possess a positive, outgoing and friendly Personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to follow the OVI standards of Verbiage. Ability to work cohesively with other employees as part of a team. High school graduate. Reading, writing, and oral proficiency in the English Language. Ability to work a flexible work week including weekends and holidays. Excellent people skills. Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding. Ability to perform basic mathematical computations. Verbal and writing skills. Ability to work productively with other operating departments. Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager. Maintain professional appearance, behavior, integrity, and openness to employees and guests. Ability to prioritize and organize work assignments. Ability to follow directions. Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to focus attention to details. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work weekends, holidays, and have a flexible schedule when business requires. Knowledge of the OVI's philosophy and practices. Ability to provide clear and pleasant telephone communication to all callers. Knowledge of hotel's standards, policies and procedures. Ability to work cohesively with other departments as part of a team. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Demonstrate knowledge of The Ojai Valley's practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests. Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience. Promote teamwork and foster a harmonious working climate. Recognize and address potential intoxicated, disruptive or undesirable guests. Properly handle and report employee guest accidents. Respond properly to any hotel emergency or safety situation. Perform other tasks or projects as assigned by the supervisor, manager, or resort management. Offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual: All associates must endeavor to actively greet guests, smile, make eye contact and speak clearly in a friendly manner as they enter the pool area Set up Mise en Place i.e. follow checklist, clean menus, have server book and pens ready, etc. The Opener must ensure that all areas are prepped for the day. The assigned station is the Server's "stage" for the shift and they must take pride and ownership of it. Each table in a server's station must be thoroughly proofed by the assigned server and coordinate with PA the plan for the day. The Server must always have their "tools of the trade" on their person during shift. The pool and Back of House areas must remain a neat, clean and organized environment at all times during the shift. Each Server must always practice a "clean as you go" philosophy throughout their shift. Servers are to be on the floor or at the pools taking care of their guests and not standing in the wait station or under an umbrella outside talking to each other. The Server will greet the guest in an upbeat and professional manner. Introduce yourself and drop off menus. The Server will speak in a calm, unrushed manner to best reflect a fine dining environment. Server must confirm the number of people in the party, highlight the reservation on the Rooming List to indicate that the party has arrived. In the case of a Cabana reservation, the Server will escort the guest(s) to the applicable Cabana(s); lay out the towels along the seat of each applicable chair and invite the guest to sit. The Server must inform the guest of their assigned server's name. If applicable, the Server will wish the guest a pleasant day before departing The server will immediately locate the assigned Server (if applicable) and inform them of the name and location of the seated party. MOD will greet cabana guest. The Server seating the guest will pass on any applicable special request information to the assigned Server (if applicable). The Server must approach the table within 30 seconds of the guest being seated. If the Server is unable to greet the guest within 30 seconds, they must always acknowledge them. The Server must greet all parties by name, prior to taking orders. As they approach the poolside guest, the Server will smile, make eye contact and speak in a pleasant, calm voice. The Server will greet the guest by name in an upbeat and professional manner. The Server will approach all parties with the appropriate number of menus and the Attendant will provide plastic glasses filled with ice water and place them in a location most convenient to each guest. The Server must use the guest's name frequently during the conversation. The Server will give a brief overview of the menu selections. The Server must describe the daily specials from memory, to every guest in an elegant manner. When taking the guest's order, the Server must write down the order onto their Captain's Pad. The Server must first suggest an alcoholic beverage. The Server must inquire about the guest's choice of beverage. The Server must ask for the guest's appetizer order. The Server must ask for the guest's choice of main course. The Server must secure all temperatures and applicable modifiers when taking the order. The Server must memorize their favorite menu items from each category and be able to passionately explain why they are their favorites. If the guest seems unsure or open to suggestion, the Server must recommend their favorite menu items to the guest. Suggestive selling. The Server must memorize their favorite draft beers and wines along with optimal food pairings and be able to passionately explain why they are their favorites. If the guest only orders soft drinks, the Server will gently suggest a draft beer or glass of wine that pairs well with their entrée. The Server must confirm the order by reading the entire order back to the guest. The Server must wait for the guest to confirm the order before proceeding to the next step. The Server will transfer the order number printed on the Table Tent to the Captain's Pad order chit. The Server must thank the guest(s) before departing. When prompted for "Covers" by the POS system, the Server will enter the appropriate number of guest. The Server must ring in the order by course into the POS system. The Server must arrive with the beverages within 3 minutes of ordering and serve them from the right hand side in the same sequence that the order was taken. The Server will treat their entire station as one table and serve them in one cycle of service to maximize their efficiency and productivity. Servers must remain professional and efficient at all times during service. The Server will always serve from the right, clear from the right and pass from the left. The Server will always serve the ladies first. The first course must arrive within 8 minutes of ordering. The Server will pass any sauces and offer fresh ground pepper from the left, when applicable. The Server will remove any soiled/empty dishes and cups before the food is served. There must be no more than 10 minutes between the removal of one course and the arrival of the next. The Server must notify the Manager immediately if the order is starting to take too long. During the meal, the server will offer fresh beverages when the previous ones are 2/3rds empty. . click apply for full job details
May 16, 2024
Full time
The Pool Server is responsible for providing exemplary service at the Ojai Valley Inn Pools. Duties include; host/welcoming guests and seating, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks, and responsible for set up and break down of all pool areas. The Pool Server is ideally positioned to enhance the guest experience and plays an essential role in the resort's goal of exceeding high guest expectations. Remaining constantly aware of the pool environments, engaging with guests, anticipating their needs and taking initiative to improve their experience. The Pool Server is to follow all luxury standards, correct ringing of orders to insure correct billing, and breakdown/reset of dining areas after times of service. Essential: One year in a restaurant environment. Possess a positive, outgoing and friendly Personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to follow the OVI standards of Verbiage. Ability to work cohesively with other employees as part of a team. High school graduate. Reading, writing, and oral proficiency in the English Language. Ability to work a flexible work week including weekends and holidays. Excellent people skills. Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding. Ability to perform basic mathematical computations. Verbal and writing skills. Ability to work productively with other operating departments. Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager. Maintain professional appearance, behavior, integrity, and openness to employees and guests. Ability to prioritize and organize work assignments. Ability to follow directions. Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to focus attention to details. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to work weekends, holidays, and have a flexible schedule when business requires. Knowledge of the OVI's philosophy and practices. Ability to provide clear and pleasant telephone communication to all callers. Knowledge of hotel's standards, policies and procedures. Ability to work cohesively with other departments as part of a team. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Demonstrate knowledge of The Ojai Valley's practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests. Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience. Promote teamwork and foster a harmonious working climate. Recognize and address potential intoxicated, disruptive or undesirable guests. Properly handle and report employee guest accidents. Respond properly to any hotel emergency or safety situation. Perform other tasks or projects as assigned by the supervisor, manager, or resort management. Offer guests of the pool an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual: All associates must endeavor to actively greet guests, smile, make eye contact and speak clearly in a friendly manner as they enter the pool area Set up Mise en Place i.e. follow checklist, clean menus, have server book and pens ready, etc. The Opener must ensure that all areas are prepped for the day. The assigned station is the Server's "stage" for the shift and they must take pride and ownership of it. Each table in a server's station must be thoroughly proofed by the assigned server and coordinate with PA the plan for the day. The Server must always have their "tools of the trade" on their person during shift. The pool and Back of House areas must remain a neat, clean and organized environment at all times during the shift. Each Server must always practice a "clean as you go" philosophy throughout their shift. Servers are to be on the floor or at the pools taking care of their guests and not standing in the wait station or under an umbrella outside talking to each other. The Server will greet the guest in an upbeat and professional manner. Introduce yourself and drop off menus. The Server will speak in a calm, unrushed manner to best reflect a fine dining environment. Server must confirm the number of people in the party, highlight the reservation on the Rooming List to indicate that the party has arrived. In the case of a Cabana reservation, the Server will escort the guest(s) to the applicable Cabana(s); lay out the towels along the seat of each applicable chair and invite the guest to sit. The Server must inform the guest of their assigned server's name. If applicable, the Server will wish the guest a pleasant day before departing The server will immediately locate the assigned Server (if applicable) and inform them of the name and location of the seated party. MOD will greet cabana guest. The Server seating the guest will pass on any applicable special request information to the assigned Server (if applicable). The Server must approach the table within 30 seconds of the guest being seated. If the Server is unable to greet the guest within 30 seconds, they must always acknowledge them. The Server must greet all parties by name, prior to taking orders. As they approach the poolside guest, the Server will smile, make eye contact and speak in a pleasant, calm voice. The Server will greet the guest by name in an upbeat and professional manner. The Server will approach all parties with the appropriate number of menus and the Attendant will provide plastic glasses filled with ice water and place them in a location most convenient to each guest. The Server must use the guest's name frequently during the conversation. The Server will give a brief overview of the menu selections. The Server must describe the daily specials from memory, to every guest in an elegant manner. When taking the guest's order, the Server must write down the order onto their Captain's Pad. The Server must first suggest an alcoholic beverage. The Server must inquire about the guest's choice of beverage. The Server must ask for the guest's appetizer order. The Server must ask for the guest's choice of main course. The Server must secure all temperatures and applicable modifiers when taking the order. The Server must memorize their favorite menu items from each category and be able to passionately explain why they are their favorites. If the guest seems unsure or open to suggestion, the Server must recommend their favorite menu items to the guest. Suggestive selling. The Server must memorize their favorite draft beers and wines along with optimal food pairings and be able to passionately explain why they are their favorites. If the guest only orders soft drinks, the Server will gently suggest a draft beer or glass of wine that pairs well with their entrée. The Server must confirm the order by reading the entire order back to the guest. The Server must wait for the guest to confirm the order before proceeding to the next step. The Server will transfer the order number printed on the Table Tent to the Captain's Pad order chit. The Server must thank the guest(s) before departing. When prompted for "Covers" by the POS system, the Server will enter the appropriate number of guest. The Server must ring in the order by course into the POS system. The Server must arrive with the beverages within 3 minutes of ordering and serve them from the right hand side in the same sequence that the order was taken. The Server will treat their entire station as one table and serve them in one cycle of service to maximize their efficiency and productivity. Servers must remain professional and efficient at all times during service. The Server will always serve from the right, clear from the right and pass from the left. The Server will always serve the ladies first. The first course must arrive within 8 minutes of ordering. The Server will pass any sauces and offer fresh ground pepper from the left, when applicable. The Server will remove any soiled/empty dishes and cups before the food is served. There must be no more than 10 minutes between the removal of one course and the arrival of the next. The Server must notify the Manager immediately if the order is starting to take too long. During the meal, the server will offer fresh beverages when the previous ones are 2/3rds empty. . click apply for full job details
Job Description Hotel: Norfolk Sheraton Restaurant Manager Full time Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Profile: Telecommute: No Bonus Eligible: Yes Direct Reports: Yes - Multiple Reports To: General Manager Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium s Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School Diploma or equivalent Preferred Education: Bachelor s degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you re an Atrium Associate, you re a part of a crucial workforce providing the ultimate Home Away From Home for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights: -policy/
May 15, 2024
Full time
Job Description Hotel: Norfolk Sheraton Restaurant Manager Full time Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Profile: Telecommute: No Bonus Eligible: Yes Direct Reports: Yes - Multiple Reports To: General Manager Primary Purpose: The primary purpose of the Food & Beverage Manager is to direct and organize the activities of the Food & Beverage department to maintain high standards of food and beverage quality, service, marketing, and profitability. Work Performed: The Food & Beverage Manager will be tasked with the following duties, responsibilities, and assignments: Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs in accordance to Atrium s Core Values; Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options; Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus; Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements; Leading, coaching and developing associates in all areas of the Food & Beverage department; Adhere to monthly forecasts and administer operations in a fiscally responsible manner; Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits; Ensure compliance with all Atrium policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations; Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Support other departments as needed based on business demands; Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: 2+ years of related experience Prior supervisory/leadership experience Preferred Prior Experience: Hospitality experience Required Education: High School Diploma or equivalent Preferred Education: Bachelor s degree in hospitality management, Business or a related field or equivalent experience Required Licenses/ Certification: ServSafe and TIPS Certification Required Technology: Microsoft Office Suite Cloud Based Applications Preferred Technology: Workday Physical: Lifting up to 50 lbs. occasionally Ability to navigate the work areas for up to four (4) intervals during a shift Other: Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays Competencies: (29) INTEGRITY AND TRUST Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. (34) MANAGERIAL COURAGE Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. (51) PROBLEM SOLVING Uses rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. When you re an Atrium Associate, you re a part of a crucial workforce providing the ultimate Home Away From Home for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights: -policy/
Why us? Reopening February 2024 with a reimagined Peregrin! Experience swanky rooftop vibes, without the pomp and circumstance. Located at Perry Lane Hotel, featuring exquisite views of Savannah, premium cocktails and a curated wine list, Peregrin is modern sophistication at its best. Step inside a world of refined, yet playful intrigue, where curiosities take center stage and a luxurious backdrop. From lawn games, tropical plants and a tranquil year-around pool, Peregrin has it all. Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Our _roof top bar team_ seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations. The Perks: + Sage hotel & restaurant discounts across the US + Marriott discounts + Medical, Vision, & Dental Insurance + 401K + Free Shift Meal At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Under general supervision, provides prompt and courteous food service to restaurant customers. Responsibilities + Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. + Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times. + Completes all restocking and cleaning duties by performing opening and closing sidework as instructed + Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers. + Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements. + Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed. + Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company. + Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility. + Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service. + Presents a clean and professional appearance at all times. + Maintains a friendly, cheerful and courteous demeanor at all times. + Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent. Experience Previous experience in similar position of 3 months or longer. Knowledge/Skills + Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. + Must know standard cash-handling procedures. + Must be fluent in oral and written English. + Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. + Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. + Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. + Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. + Continuous standing -during preparation, during service hours or during expediting. + Must have moderate hearing to hear customers, supervisors, and communicate with other staff. + Must have excellent vision to see that product is prepared appropriately. + Must have moderate comprehension and literacy to read use records and all special requests. + Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. + Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. ID: _1_ Position Type: _Regular Part-Time_ Property : _Perry Lane Hotel_ Outlet: _Peregrin_ Category: _Restaurant Operations_ _Address_ : _255 E Perry St._ _City_ : _Savannah_ _State_ : _Georgia_ EOE Protected Veterans/Disability
May 15, 2024
Full time
Why us? Reopening February 2024 with a reimagined Peregrin! Experience swanky rooftop vibes, without the pomp and circumstance. Located at Perry Lane Hotel, featuring exquisite views of Savannah, premium cocktails and a curated wine list, Peregrin is modern sophistication at its best. Step inside a world of refined, yet playful intrigue, where curiosities take center stage and a luxurious backdrop. From lawn games, tropical plants and a tranquil year-around pool, Peregrin has it all. Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Our _roof top bar team_ seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations. The Perks: + Sage hotel & restaurant discounts across the US + Marriott discounts + Medical, Vision, & Dental Insurance + 401K + Free Shift Meal At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Under general supervision, provides prompt and courteous food service to restaurant customers. Responsibilities + Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. + Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times. + Completes all restocking and cleaning duties by performing opening and closing sidework as instructed + Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers. + Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements. + Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed. + Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company. + Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility. + Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service. + Presents a clean and professional appearance at all times. + Maintains a friendly, cheerful and courteous demeanor at all times. + Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent. Experience Previous experience in similar position of 3 months or longer. Knowledge/Skills + Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. + Must know standard cash-handling procedures. + Must be fluent in oral and written English. + Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. + Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. + Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. + Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. + Continuous standing -during preparation, during service hours or during expediting. + Must have moderate hearing to hear customers, supervisors, and communicate with other staff. + Must have excellent vision to see that product is prepared appropriately. + Must have moderate comprehension and literacy to read use records and all special requests. + Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. + Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. ID: _1_ Position Type: _Regular Part-Time_ Property : _Perry Lane Hotel_ Outlet: _Peregrin_ Category: _Restaurant Operations_ _Address_ : _255 E Perry St._ _City_ : _Savannah_ _State_ : _Georgia_ EOE Protected Veterans/Disability