Mckibbon Hospitality

What Makes a McKibbon Hotel Overnight Security / House Person? The Hotel House Person creates an experience for our hotel guests by helping the housekeeping team offer a home-like experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining cleaning projects of the public areas of the hotel as assigned, as well as assisting the room attendants with stocking of linen closets, carts, laundry removal and other projects as assigned. You will perform a variety of hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets A Day in the Life: You will conduct daily cleaning projects in public areas You will assist the Room Attendants with transferring dirty linens from guest hallways to laundry You will stack linen closets You will remove trash from hotel to the appropriate dumpster location You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations. You will respond to all emergency situations and provide direction as needed. You will work to resolve disruptive guests in a professional and customer focused manner You will walk the property regularly to ensure all doors are secure and stair wells maintained. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will play role as key contact for emergency personnel who come to the hotel Job Requirements: Prior cleaning/laundry experience Customer service experience, preferably in a hotel or in related field The ability to work overnights, weekends and holidays The ability to lift, pull, and push moderate weight (minimum of 20 lbs.) Identification that specifies you are at least 18 years of age Previous experience working in a security role A high school diploma or equivalent vocational training certificate Experience working at a hotel or restaurant establishment (highly desired) Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times Great verbal and written communication skills Certified in Safety and Training, or Licensed as a Security Officer preferred CPR and First Aide Certified preferred Ability to work nights and weekends Ideal Skills & Qualities: Working independently with little supervision Multi-tasking Strong communication skills Learning quickly and working in fast-paced position Providing excellent customer service

What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible schedule to work 11pm to 7am shifts Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

TownePlace Suites Knoxville 205 Langley Place Knoxville, TN 37922 What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible schedule to work 11pm to 7am shifts Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible schedule to work 11pm to 7am shifts Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Assistant Chief Engineer? As a member of the property maintenance team, the Hotel Assistant Chief Engineer is accountable for the proper workings of the hotel. From overseeing the hotels plumbing and electrics, to HVAC and pool maintenance, you assist and supervise general facilities upkeep. The Hotel Assistant Chief Engineer reports to the General Manager and Chief Engineer and is responsible for maintaining the highest level of quality work to ensure minimal disruption to guests. You have experience in construction trades such as plumbing, electrical, carpentry, basic heating and air conditioning, swimming pool maintenance, painting, caulking, and any similar skills. A Day in the Life: You will work independently and monitor the operations and functions of the interior and exterior areas of the property. You will follow the guidelines established by McKibbon Hospitality in a manner that offers continued protection of the company's assets, associates, and guests. You will promote enhanced guest satisfaction. You will perform various engineering skills and construction trades. You may train others in engineering skills and construction trades. You will interact with employees and guests, and you will display sufficient communication skills when communicating in any form. You will help promote a collaborative, proactive, and interactive environment with other associates of the hotel. Job Requirements: 3 years' minimum experience in a maintenance-type position The ability to communicate operational activities, priorities, and problems with management engineers and supervisors Knowledge of common causes of equipment malfunction The ability to repair and replace basic heating and air conditioner systems The ability to perform basic painting and caulking skills The ability to use standard hand tools (wrenches, pliers, screwdrivers, hammers, electricity measurements, etc.) Knowledge of preventative maintenance methods and techniques for maintaining equipment The ability to perform tests to check for normal operation of the hotel's equipment Knowledge of how to test pool and spa chemicals Knowledge of how to handle fire equipment (hand-held extinguishers, fire hoses, etc.) Experienced expertise in the construction trades (highly desired) Previous hotel experience (highly desired) Ideal Skills & Qualities: The ability to determine what action should be taken in response to a customer complaint, comment, or inquiry Problem-solving skills The ability to use various tangible and verbal techniques to solve problems with equipment or dispel disagreements between associates The knowledge and ability to identify the appropriate tools, parts, and equipment for use in performing a maintenance task

What Makes a McKibbon Hotel Guest Services Manager? As a key member of the property leadership team, the Guest Services Manager is accountable for the hotel's front desk operations. Reporting to the General Manager, the Guest Services Manager will be responsible for maintaining the highest level of ethical leadership to lead the front desk team to deliver the highest standard of customer service. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will be responsible for assisting with the overall performance of the property's front desk department, including guest satisfaction, brand quality assurance, budget and labor. You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports. You will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage. You will train all front desk staff as it relates to brand and company standards to maximize service culture. You will assist with sales and champion the Daily Sell Strategy. You will assist with the implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests. You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company. You will inspect and ensure that safety and security standards are being maintained. You will support guest experience and satisfaction in all operations ensuring problem resolution. You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables. You will perform payment processing. You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders). You will assist the Executive Housekeeper twice weekly, inspect guest rooms and public areas. Job Requirements: Experience working in a hotel as a front desk representative (or equivalent) Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired) The ability to work weekends, holidays, and evenings The ability to ensure that hotel policies and brand standards are followed Excellent communication and problem-solving skills The skills and experience to lead a team to consistently deliver exceptional guest service Developing the leadership qualities of all staff Maintaining positive relationships with associates to drive associate satisfaction

What Makes a McKibbon Cook? The Cook is responsible for creating cuisine that provides an exceptional dining experience for all of our guests. The primary objective is to create a personalized experience that will entice our guests to return and share their experiences. Your responsibilities include, (but are not limited to) kitchen set-up and station preparation prior to service and at the end of the shift, maintaining the condition of the service area and kitchen, as well as regularly interacting with guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will welcome and acknowledge all guests according to company standards. You will anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. You will prepare ingredients for cooking, including portioning, chopping, and storing food. You will prepare excellent quality food on budget. You will assist with ordering, receiving, and inventory as directed by the management staff. You will set up, stock, and maintain work areas. You will move, lift, carry, push, pull, and/or place objects weighing up to 25 lbs. You will follow all company, safety, and security policies and procedures. You will check expiration dates on all food items to ensure freshness. You will report any accidents, injuries, and unsafe work conditions. You will maintain confidentiality of proprietary information to protect company assets. You will perform any other reasonable job duties as requested by management. Job Requirements: A valid food handlers card or the ability to obtain one The lawful ability to serve alcohol and or prepare/handle alcoholic beverages Flexible work schedule Ability to prepare/cook food according to recipes, quality and presentation standards Ability to operate a variety of kitchen equipment The physical ability to stand, sit, or walk for extended periods of time Knowledge of dining room service procedures and kitchen functions The ability to communicate effectively

What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible schedule to work 11pm to 7am shifts Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible schedule to work 11pm to 7am shifts Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Agent? SpringHill Suites Richmond Northwest The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a Kimpton Hotel Arras Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible schedule to work 11pm to 7am shifts Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

What Makes a McKibbon Hotel House Person? The Hotel House Person creates an experience for our hotel guests by helping the housekeeping team offer a home-like experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining cleaning projects of the public areas of the hotel as assigned, as well as assisting the room attendants with stocking of linen closets, carts, laundry removal and other projects as assigned. A Day in the Life: You will conduct daily cleaning projects in public areas You will assist the Room Attendants with transferring dirty linens from guest hallways to laundry You will stack linen closets You will remove trash from hotel to the appropriate dumpster location Job Requirements: Prior cleaning/laundry experience Customer service experience, preferably in a hotel or in related field The ability to work weekends and holidays The ability to lift, pull, and push moderate weight (minimum of 20 lbs.) Identification that specifies you are at least 18 years of age Ideal Skills & Qualities: Working independently with little supervision Multi-tasking Strong communication skills Learning quickly and working in fast-paced position Providing excellent customer service

What Makes a McKibbon Hotel House Person? The Hotel House Person creates an experience for our hotel guests by helping the housekeeping team offer a home-like experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining cleaning projects of the public areas of the hotel as assigned, as well as assisting the room attendants with stocking of linen closets, carts, laundry removal and other projects as assigned. A Day in the Life: You will conduct daily cleaning projects in public areas You will assist the Room Attendants with transferring dirty linens from guest hallways to laundry You will stack linen closets You will remove trash from hotel to the appropriate dumpster location Job Requirements: Prior cleaning/laundry experience Customer service experience, preferably in a hotel or in related field The ability to work weekends and holidays The ability to lift, pull, and push moderate weight (minimum of 20 lbs.) Identification that specifies you are at least 18 years of age Ideal Skills & Qualities: Working independently with little supervision Multi-tasking Strong communication skills Learning quickly and working in fast-paced position Providing excellent customer service

What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Job Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment