Soho House & Co.

The Venue Our third House in Los Angeles will occupy a 100-year-old, 80,000sq ft warehouse in Downtown's Arts District. As well as three restaurants and 48 bedrooms, it will have a private event space, a gym, two club floors - including a courtyard restaurant and bar - and a rooftop pool. Job Summary This position will be responsible for assisting the bartenders in providing quality service to all guests who come to Soho House & Co. Supporting the management team as needed. Main Duties + Upholds Mystery Shopper guidelines and all Service Standards. + Informs and gets verbal consent of Manager for all breaks including meal breaks, rest breaks, bathroom breaks, etc. + Greets all guests with a smile, eye-contact, enthusiasm and friendliness. + Maintains a professional appearance at all times and adheres to Company's grooming standards. + Reports to work as scheduled, in uniform, well groomed, and ready to be in position. + Maintains professional relationships with all coworkers and guests. + Maintain a positive attitude to guest requirements - Attentiveness to service, responding positively to guest's needs, never making the guest do work. + Follows checklists and standard operating procedures. + Maintains a safe, clean, organized, and stocked work area. + Maintain all steps in the Customer Service program with each patron and employee. + Replenish paper goods (i.e., cups, napkins, etc.) at bars. + Cutting fruit and garnishes for drinks. + Stock and replenish bar with glassware as needed. + Assist bartenders in cleaning and maintaining bars, i.e. filling ice bins, etc. + Stock bars with alcoholic beverages including liquor, wine, beer, drink mixes. + Stock non-alcoholic beverages including soda, juices, and carbon dioxide at bars. + Stock liquor room with all supplies including liquor, beer, wine, dry goods, soda, etc. + Maintain cleanliness of liquor rooms, beer coolers, and bars including sweeping, mopping, take out the trash, etc. + Assist with setting up for banquets and private functions including stocking alcoholic and non-alcoholic beverages and paper products. + Break bartenders. + Make change for guests. + Run cashier register as needed. + Help with inventories. + Performs other duties as assigned. Requirements Required Skills/Qualifications + 2+ years' experience. + Flexible schedule. + Ability to understand and follow written and verbal instructions. + Detail oriented. + Ability to multitask and work in a fast paced environment. + Tips certified. + Micros a plus. Physical Requirements + Must be able to seize, grasp, turn and hold objects with hands. + Must be able to work on your feet for at least 8 hours. + Fast paced movements are required to go from one part of the club to others. + Must be able to move, pull, carry or lift at least 40 pounds. + Occasionally kneel, bend, crouch and climb as required. Benefits CAREER DEVELOPMENT Soho House can progress your career internationally. LEARNING & DEVELOPMENT An extensive range of internally and externally run courses are available for all employees. COOKHOUSE & HOUSE TONIC Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. TEAM EVENTS From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. FAMILY MEAL Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. HEALTHCARE & FINANCIAL Medical, Dental, Vision, Supplemental insurance offering 401k with Company Match Manager & Employee Discount Programs PAID TIME OFF Vacation days, Personal days, Sick days and Holiday pay