White Lodging

Position Information Location: Courtyard Erie SummaryThe Food Runner is responsible for friendly and professional service through delivering quality food to guests, communication with servers, and exceeding each service point throughout the entire encounter. Greeting guests in a warm and professional mannerResponsibilities Greeting guests in a warm and professional manner Understand and comply with uniform standards Knowledgeable of both food and beverage menu Communicating 86'd items, specials and upsell items Expediting and delivering food and beverage items to guests Completing side work duties and cleaning tasks Any other task assigned by managementOther informationCOMPETENCIES Integrity Organization Adaptability Likability Listening Customer Focus Team Player First Impression Persuasion Oral and Written Communication Energy AmbitionSKILLS Multitasking Ability to set a table Knowledge of daily specials, food and beverage menu and 86'd items Cleaning and restocking needed items Verbal CommunicationEDUCATION/EXPERIENCE Customer Service Experience PreferredWORKING CONDITIONS Standing and walking for over 6 hours and lifting over 25 pounds on a consistent basis Ability to see, hear, and speak

Position Information Location: Westin Austin Downtown SummaryThis position is a hourly supervisor position, in charge of the line shift production of a particular food production kitchen when the Chef or Sous Chef is not present, executing all daily operational duties and supervising the culinary staff utilizing the WLW SOP's and standards. Responsibilities This is a Sous Chef in training position, full job description and all job duties will be learned and practiced when sous chef is absent, In the interim they are mentoring Cooks II & III's along with daily preparation and production of their food outlet Utilize all F WLW SOP's local health department regulations, and federal guidelines Inspect all foods received for freshness and proper specifications Store all raw foods and prepared items using all mandated procedures Follow all use records and procedures for food prep in accordance with HACCP Maintain all costs especially Food Cost (high protein work sheets) and Labor Cost, schedule control and OT elimination Help supervise the stewarding department and mentor them for potential lateral or cook positions Check freshness of foods and ingredients, ensure all recipes and portion use records are followed Monitor all guest corporate feedback scores and conspire for positive influence on rankings Foster a climate of cooperation and respect between coworkers Mentor all associates for career development and advancement Other informationCOMPETENCIES Creativity Energy Excellence Oral CommunicationSKILLS Basic Computer Skills featuring Excel, WORD, Outlook, TM1,Etc All Cooking and preparation equipment knowledge Knife skills Basic cooking skills, IE: Sauting, Broiling, Frying, Roasting, Butchery, Garde Manger, Pantry, Breakfast Cookery, etcEDUCATION/EXPERIENCE Culinary Education or apprenticeship preferred but not mandatoryWORKING CONDITIONS 75% Physical and 25% Cerebral

Position Information Location: Westin Austin Downtown SummaryThe restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve. Responsibilities Provide high quality service to all guests Know and live the mission and the White Lodging/brand basics. Complete all necessary set up, side work and closing duties as assigned Check restaurant before, after and during shift for cleanliness and remove any debris Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know any daily features and specials the restaurant is offering Use suggestive selling and up sell items to increase the check average of the restaurant Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct. Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh. Check guest satisfaction with food quality within two bites Make sure check is presented correctly, free from errors and in a timely manner. To follow and comply with all WL cash handling policies and end of shift paperwork To follow all WL policies of work procedures and attendance Learn and maintain all information regarding the hotel and engage in pre-shift Promote teamwork and friendly safe work environment Any other reasonable duties required Follow all WL standards of uniform Know all the bar products on offer to the guest To make conversation with guests and create a personal connectionOther information COMPETENCIES Outgoing, sociable and personal Eye for detail Excellent oral and hearing skills Passion for service Positive can do attitudeSKILLS Can handle high volume and work under pressure Multitasking Reliability Customer service skills Organized Teamwork Flexible work scheduleEDUCATION/EXPERIENCE Previous restaurant or bar experience preferred but not essential Previous customer service role preferred not essentialWORKING CONDITIONS Must be able to stand and move at fast pace for long periods of time Must be able to work long hours when business needs require

Position Information Location: AC Hotel Austin SummaryThis position is a hourly supervisor position, in charge of the line shift production of a particular food production kitchen when the Chef or Sous Chef is not present, executing all daily operational duties and supervising the culinary staff utilizing the WLW SOP's and standards. Responsibilities This is a Sous Chef in training position, full job description and all job duties will be learned and practiced when sous chef is absent, In the interim they are mentoring Cooks II & III's along with daily preparation and production of their food outlet Utilize all F WLW SOP's local health department regulations, and federal guidelines Inspect all foods received for freshness and proper specifications Store all raw foods and prepared items using all mandated procedures Follow all use records and procedures for food prep in accordance with HACCP Maintain all costs especially Food Cost (high protein work sheets) and Labor Cost, schedule control and OT elimination Help supervise the stewarding department and mentor them for potential lateral or cook positions Check freshness of foods and ingredients, ensure all recipes and portion use records are followed Monitor all guest corporate feedback scores and conspire for positive influence on rankings Foster a climate of cooperation and respect between coworkers Mentor all associates for career development and advancement Other informationCOMPETENCIES Creativity Energy Excellence Oral CommunicationSKILLS Basic Computer Skills featuring Excel, WORD, Outlook, TM1,Etc All Cooking and preparation equipment knowledge Knife skills Basic cooking skills, IE: Sauting, Broiling, Frying, Roasting, Butchery, Garde Manger, Pantry, Breakfast Cookery, etcEDUCATION/EXPERIENCE Culinary Education or apprenticeship preferred but not mandatoryWORKING CONDITIONS 75% Physical and 25% Cerebral

Position Information Location: Westin Austin Downtown SummaryThe Server-Assistant is a hybrid role for qualified candidates to move into serving roles in an expedited fashion through hard work, consistent performance and excellent guest interaction. Server Assistants ensure that all tables are clean and properly set while also assisting the Food Runner when necessary. Server Assistants work closely and maintain excellent communication with servers to deliver friendly and professional service. Server Assistants learn to operate the Host Stand to gain knowledge of our POS System from to-go orders to have a smooth transition to serving. Transition period based on performance ranges from 3-18 months. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand Hotel Improvement Plan. Complete assigned set-up, side work and closing duties. Ensure all tables are clean and properly set within the shortest amount of time possible. Greeting guests in a warm and professional manner Understand and comply with uniform standards Knowledgeable of both food and beverage menu Communicating 86'd items, specials and upsell items Expediting and delivering food and beverage items to guests Completing side work duties and cleaning tasks Assist servers with table maintenance, clearing, marking, and beverage delivery (coffee, wine, water etc.) Ensure that side stations are adequately stocked, and equipment is clean

Position Information Location: Westin Austin Downtown SummaryThe restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve. Responsibilities Provide high quality service to all guests Know and live the mission and the White Lodging/brand basics. Complete all necessary set up, side work and closing duties as assigned Check restaurant before, after and during shift for cleanliness and remove any debris Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know any daily features and specials the restaurant is offering Use suggestive selling and up sell items to increase the check average of the restaurant Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct. Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh. Check guest satisfaction with food quality within two bites Make sure check is presented correctly, free from errors and in a timely manner. To follow and comply with all WL cash handling policies and end of shift paperwork To follow all WL policies of work procedures and attendance Learn and maintain all information regarding the hotel and engage in pre-shift Promote teamwork and friendly safe work environment Any other reasonable duties required Follow all WL standards of uniform Know all the bar products on offer to the guest To make conversation with guests and create a personal connectionOther informationCOMPETENCIES Outgoing, sociable and personal Eye for detail Excellent oral and hearing skills Passion for service Positive can do attitudeSKILLS Can handle high volume and work under pressure Multitasking Reliability Customer service skills Organized Teamwork Flexible work scheduleEDUCATION/EXPERIENCE Previous restaurant or bar experience preferred but not essential Previous customer service role preferred not essentialWORKING CONDITIONS Must be able to stand and move at fast pace for long periods of time Must be able to work long hours when business needs require

Position Information Location: Lighthouse Restaurant SummaryThis is a highly visible and key role responsible for delivering the initial warm welcome greeting to guests while performing the successful set-up, service, and tear down of all Banquet Bars and Receptions. This person is responsible for assisting the Banquet Captain in the successful ownership and operational execution of all Banquet Functions and duties. Responsibilities Meets and exceeds customer expectations. Follows department standards with regards to portion control, cost control, and profit maximization. Communicates effectively with customers, co-workers and supervisors. Attends work on time as scheduled and adheres to attendance policy. Must be able to read an Event Order and know how to complete the required set-up for various bar types and receptions. Knows the ingredients and recipes for all classic cocktails as well as trendy cocktails. Keeps Bar and surrounding areas neat and clean during set-up, service, and tear down. Cleans banquet room and banquet bar area during and after banquet functions. Greets and serves guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage.Other informationSKILLS 3 or more years of previous banquet experience, preferably in a four-diamond property. Minimum of 19 years of age to serve alcoholic beverages & must have a retain a state issued liquor license Knows the ingredients and recipes for all classic cocktails as well as trendy cocktails. Ability to satisfactorily communicate in English with Guests, Management, Staff and co-workers to their understanding Ability to provide legible, written communication Ability to compute basic mathematical calculations Knowledge of effective office organizational practices Ability to maintain strict confidentialityEDUCATION/EXPERIENCE Previous bartending experience needed

Position Information Location: Hotel Distil SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way. Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets. Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed. Respond to all pages/radio calls immediately. Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures. Complete basic mathematical calculations including addition, subtraction, multiplication and division. Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures. Audit guest accounts to ensure that room rate and coding is correct and consistent. Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract. Post room and tax to all active guest accounts. Run all computer reports to complete gross revenue report worksheets. Input gross revenue report figures. Complete the gross revenue reports in a timely manner. Communicate and work as a team with other departments as needed Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits. Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services Verify and safeguard the Front Desk bank. Retrieve guest packages from shipping department. Communicate with incoming staff and management by recording information on pre-shift board. Inform management of any guest or system-related problems. Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift. Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager. Reconcile daily gift shop revenue and print applicable reports. Restock gift shop as necessary. Able to operate hotel van if applicable. Protect the hotel's assets. Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Notify manager/AYS of maintenance issues. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Attend work on time as scheduled and adhere to attendance policy. Participate in daily preshift. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate engagement. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training. Follow proper key control procedures. Work nights, weekends, and holidays as necessary. Perform other duties as assigned.Other informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position. EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: Lighthouse Restaurant SummaryThe Banquet Attendant sets up and services coffee breaks for meetings. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Complete set up, side work and closing duties. Utilize and adhere to proper hotel-specific scripting. Serve food, coffee, water and other beverages to guests, refill beverages as needed. Cooperate closely with the servers to ensure prompt service is provided at all times. Maintain a clean and orderly work area in accordance with hotel standards. Clean banquet room and back-of-the-house area during and after banquet functions. Complete side work including refill sugar, salt, clean cooler and bag specialty linens for pick up. Set or check on all coffee breaks and roll-in meal functions to ensure function is set correctly and uniformly. Receive and follow direction from Banquet Captain. Prepare coffee and brewed decaffeinated coffee correctly and according to standard. Notify Banquet Manager of guest complaints or dissatisfaction. Respond to guest issues and requests in a timely fashion. Employ creative, artistic skills in presentation of food and beverage displays and function area design and set up. Respond to all pages and radio calls immediately. Prepare consumption forms in advance for all necessary event orders to ensure accurate billing. Ensure security and confidentiality of guest and hotel information and materials. Notify manager/AYS of maintenance issues. Know location of all banquet and meeting rooms in the hotel. Participate in daily preshift. Utilize Service Recovery/Defect Tracking processes. Report all unsafe conditions and suspicious activity to Loss Prevention/Management. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants). Follow proper key control procedures.Other informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.EDUCATION/EXPERIENCENone required.WORKING CONDITIONSLift, carry or otherwise move up to 25 lbs. regularly. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: Courtyard Richmond Downtown SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: Marriott Teaneck SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: Marriott Westminster SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: Hyatt Place Nashville SummaryThe Breakfast Attendant prepares food, cleans and restocks the kitchen and Gatehouse, and serves food and beverage to guests in a timely fashion ensuring excellent guest service. The Breakfast Attendant also stocks food and maintains public area cleanliness. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. Follow safe food handling practices. Check station prior to opening for cleanliness of work area. Complete all necessary set up, side work and closing duties as assigned. Take temperature of buffet food and log temperatures throughout shift. Always answer the telephone in three rings with a smile and answer questions accordingly or transfer as needed. Perform food preparation and display the food as directed. Replenish everything during breakfast hours and/or evening social hour. Capable and willing to operate kitchen appliances and equipment properly (microwave, oven, dishwasher, etc.). Be able to operate the point-of-sale system/Micros system, when applicable. No voids or deletes without management's written approval. Count bank at beginning and end of shifts, when applicable. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Make cash drops in accordance with proper cash handling procedures. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct. Make sure that all plates and platters are garnished appropriately and according to use records. Consistently spot check food to ensure that food served meets quality standards. Deliver and serve order to guest in a prompt manner in accordance with SOP. Communicate properly and effectively with guests, associates and managers. Effectively respond to guest complaints. Inform management of any guest complaint or problem immediately. Clear dirty dishes, glasses and utensils, clean and reset tables. Know brand standards for breakfast and social hour set up and content. Ensure breakfast and social hour meet brand and White Lodging standards. Attend work on time as scheduled and adhere to the attendance policy. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Follow proper use of approved chemicals and accurately label chemical containers. Always use goggles and gloves when handling chemicals. Complete Chemical Training and Blood borne Pathogen Training. Participate in daily preshift meetings. Understand and comply with all state liquor laws. Evening attendant must hold valid liquor license if required by state. Exercise judgment in serving liquor in order to protect the individual and the property. Maintain a clean and orderly work area in accordance with hotel standards. Maintain cleanliness and presentation of food display. Ensure food sanitation practices are followed. Ensure that food sanitation practices are followed. Become certified in sanitation and food handling as required by the state. Control food waste, loss and usage per SOP. Assist in correcting food cost problems. Clean storeroom and defrost refrigerator and freezer. Clean and maintain breakfast equipment and items including dishware, glassware, coffee pot, etc. Wash work tables/area and walls including appliances and equipment. Complete daily/weekly cleaning schedule. Follow WLD (Wrap, Label and Date) procedures for all food products and return to designated areas. Practice FIFO (first in first out) on all products. Utilize cooler products that are WLD first before opening new products. Use only NSF approved, stainless steel or food grade containers and lids for all food storage. Ensure security and confidentiality of guest and hotel information and materials. Practice energy conservation. Notify manager/Maintenance Department of maintenance issues. Complete work orders as needed. Utilize property Service Recovery/Defect Tracking processes. Report unsafe conditions and suspicious activity to Security/Management. Claim all tips in Kronos and on weekly tip sheet. Submit weekly tip sheet to manager by end of pay week. Dust and vacuum the gatehouse area daily. Assist the kitchen staff in set-up and break-down of buffet when needed. Understand and be willing to administer First Aid for standard emergencies such as choking and burns if properly trained and certified. Know how to clean guestrooms to standard and assist the Housekeeping Department if needed. Know how to operate laundry equipment properly and assist if needed. Assist in room service, bar area and assist other servers as needed. Bus tables and seat guests as needed. Promote teamwork and associate morale. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Follow proper key control procedures Perform other duties as assignedOther informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must complete Service Training Manual and be certified/validated within 30 days of department orientation. Must pass certification quiz/test for position. Must have TIPS Certification and Serve Safe Certification. Capable and willing to operate outdoor grill.EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: Hyatt Place Bloomington SummaryThe Gallery Attendant prepares food, cleans and restocks the kitchen and Gatehouse, and serves food and beverage to guests in a timely fashion ensuring excellent guest service. The Gallery Attendant also stocks food and maintains public area cleanliness. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. Follow safe food handling practices. Check station prior to opening for cleanliness of work area. Complete all necessary set up, side work and closing duties as assigned. Take temperature of buffet food and log temperatures throughout shift. Always answer the telephone in three rings with a smile and answer questions accordingly or transfer as needed. Perform food preparation and display the food as directed. Replenish everything during breakfast hours and/or evening social hour. Capable and willing to operate kitchen appliances and equipment properly (microwave, oven, dishwasher, etc.). Be able to operate the point-of-sale system/Micros system, when applicable. No voids or deletes without management's written approval. Count bank at beginning and end of shifts, when applicable. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Make cash drops in accordance with proper cash handling procedures. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct. Make sure that all plates and platters are garnished appropriately and according to use records. Consistently spot check food to ensure that food served meets quality standards. Deliver and serve order to guest in a prompt manner in accordance with SOP. Communicate properly and effectively with guests, associates and managers. Effectively respond to guest complaints. Inform management of any guest complaint or problem immediately. Clear dirty dishes, glasses and utensils, clean and reset tables. Know brand standards for breakfast and social hour set up and content. Ensure breakfast and social hour meet brand and White Lodging standards. Attend work on time as scheduled and adhere to the attendance policy. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Follow proper use of approved chemicals and accurately label chemical containers. Always use goggles and gloves when handling chemicals. Complete Chemical Training and Blood borne Pathogen Training. Participate in daily preshift meetings. Understand and comply with all state liquor laws. Evening attendant must hold valid liquor license if required by state. Exercise judgment in serving liquor in order to protect the individual and the property. Maintain a clean and orderly work area in accordance with hotel standards. Maintain cleanliness and presentation of food display. Ensure food sanitation practices are followed. Ensure that food sanitation practices are followed. Become certified in sanitation and food handling as required by the state. Control food waste, loss and usage per SOP. Assist in correcting food cost problems. Clean storeroom and defrost refrigerator and freezer. Clean and maintain breakfast equipment and items including dishware, glassware, coffee pot, etc. Wash work tables/area and walls including appliances and equipment. Complete daily/weekly cleaning schedule. Follow WLD (Wrap, Label and Date) procedures for all food products and return to designated areas. Practice FIFO (first in first out) on all products. Utilize cooler products that are WLD first before opening new products. Use only NSF approved, stainless steel or food grade containers and lids for all food storage. Ensure security and confidentiality of guest and hotel information and materials. Practice energy conservation. Notify manager/Maintenance Department of maintenance issues. Complete work orders as needed. Utilize property Service Recovery/Defect Tracking processes. Report unsafe conditions and suspicious activity to Security/Management. Claim all tips in Kronos and on weekly tip sheet. Submit weekly tip sheet to manager by end of pay week. Dust and vacuum the gatehouse area daily. Assist the kitchen staff in set-up and break-down of buffet when needed. Understand and be willing to administer First Aid for standard emergencies such as choking and burns if properly trained and certified. Know how to clean guestrooms to standard and assist the Housekeeping Department if needed. Know how to operate laundry equipment properly and assist if needed. Assist in room service, bar area and assist other servers as needed. Bus tables and seat guests as needed. Promote teamwork and associate morale. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Follow proper key control procedures Perform other duties as assignedOther informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must complete Service Training Manual and be certified/validated within 30 days of department orientation. Must pass certification quiz/test for position. Must have TIPS Certification and Serve Safe Certification. Capable and willing to operate outdoor grill.EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: Hyatt Place Bloomington SummaryThe Laundry Attendant understands and executes the 8-step laundry flow, processing soiled linen and terry on a daily basis, maintaining the laundry in a clean and orderly manner. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. Maintain and operate all laundry equipment in accordance with established procedures. Log wash loads. Complete laundry room checklist daily. Clean F linen in accordance with SOP. Separate and wash terry separate from linen. Always use gloves when sorting. Always shake out linen and terry when sorting and look for anything that may cause injury (needles, etc.) Pre-spot stained linen and terry before rewashing. Properly load and unload washers and dryers being careful not to overload either machine. Fold linen in accordance with established procedures. Fold and stack clean towels, removing any stained or torn linen/terry and place in appropriate storage location. Complete daily production sheets. Use folding machine and feed ironer following the safety guidelines, when applicable. Use helping hand in laundries with no ironer. Complete daily production sheets. Report any equipment malfunction to maintenance immediately and complete a work order. Clean dryer lint screens every load. Adhere to established productivity standards. Clean exterior of all machines in the laundry room daily. Check/refill washer chemicals as needed. Sweep and mop laundry floor daily. Stock, clean and maintain laundry carts, storage areas and laundry racks. Practice safety standards at all times and keep the property safe for guests and fellow associates. Know location and use of fire extinguishers. Use wet floor signs as required Follow proper use of approved chemicals and accurately label chemical containers. Use gloves when handling chemicals. Complete Chemical Training and Blood borne Pathogen Training. Know how to properly and safely wash linen with blood on it. Never handle blood without protective equipment and training. Clean guestrooms during peak periods, if necessary, while maintaining productivity standards. Know how to perform Housekeeping Attendant's duties to standard and assist if needed. Assist with or perform Linen Inventory as required. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Attend work on time as scheduled and adhere to attendance policy. Participate in daily preshift. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Follow proper key control procedures. When necessary, assist with stripping and cleaning rooms. Perform other duties as assignedOther informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position.EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: JW Marriott Austin SummaryThe term "Lead" indicates additional training responsibilities, as well as leading the daily duties assigned to other associates within the team.The restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve.Responsibilities Provide high quality service to all guests Know and live the mission and the White Lodging/brand basics. Complete all necessary set up, side work and closing duties as assigned Check restaurant before, after and during shift for cleanliness and remove any debris Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know any daily features and specials the restaurant is offering Use suggestive selling and up sell items to increase the check average of the restaurant Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct. Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh. Check guest satisfaction with food quality within two bites Make sure check is presented correctly, free from errors and in a timely manner. To follow and comply with all WL cash handling policies and end of shift paperwork To follow all WL policies of work procedures and attendance Learn and maintain all information regarding the hotel and engage in pre-shift Promote teamwork and friendly safe work environment Any other reasonable duties required Follow all WL standards of uniform Know all the bar products on offer to the guest To make conversation with guests and create a personal connectionOther informationCOMPETENCIES Outgoing, sociable and personal Eye for detail Excellent oral and hearing skills Passion for service Positive can do attitudeSKILLS Can handle high volume and work under pressure Multitasking. Reliability Customer service skills Organized Teamwork Flexible work scheduleEDUCATION/EXPERIENCE Previous restaurant or bar experience preferred but not essential Previous customer service role preferred not essentialWORKING CONDITIONS Must be able to stand and move at fast pace for long periods of time Must be able to work long hours when business needs require

Position Information Location: Hampton Inn Fort Wayne SummaryThe Host/Cashier is responsible for friendly and professional service to guests through detailed knowledge of the menu, specials, and hotel amenities. The Host/Cashier also should ensure a guest is satisfied with their entire experience in the restaurant. Responsibilities Greeting guests in a warm and professional manner Understand and comply with uniform standards Effectively assigning servers to sections Utilizing rotational seating standards Managing reservations Communicating special accommodations to servers and managers Maintaining the entryway to the restaurant Professionally seating and assigning guests to tables Knowledgeable of both food and beverage menu Communicating 86'd items and specials Effectively entering orders through the POS system Verifying payment methods and responsible cash handling methods Completing side work duties and cleaning tasks Ensuring that quality checks are complete upon departure Any other task assigned by managementOther informationCOMPETENCIES Creativity Integrity Organization Adaptability Likability Listening Customer Focus Team Player First Impression Persuasion Oral Communication Energy AmbitionSKILLS Multitasking Customer Service Knowledge of daily specials, menu, and 86'd items Cash Handling Managing payment through POS system Cleaning and restocking needed itemsEDUCATION/EXPERIENCE Guest Service Experience PreferredWORKING CONDITIONS Standing and walking for over 6 hours and lifting over 10 lbs. consistently Ability to lift up to 25 lbs. occasionally Ability to See, Hear, and Speak

Position Information Location: Hilton Garden Inn Bloomington SummaryEfficiently clean and supply guestrooms, ensuring excellent guest service and high levels of cleanliness. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. Sign in and out master key each day following proper key procedures. Never allow a guest to enter a room if they do not have a working key to the room. Clean rooms following White Lodging Guest Room Attendant guidelines and certification training while maintaining established productivity standards. Follow proper Guestroom Entry Procedures per SOP. Before entering a guestroom, knock on the door three times and call "Housekeeping." Inspect room for maintenance needs and report deficiencies/complete work orders if needed. This includes fixtures, televisions, radios, heating/cooling equipment, refrigerator, etc. Perform daily general clean duties:-Clean bathroom, including walls, mirrors, vanity sink, tub, shower curtain, toilet, and floor; -Strip room of linen and trash;-Change the linen per SOP and make the bed properly;-Dust, clean inside drawers, vacuum floors and clean and check under bed;-Replace amenity items in the guestroom;-If applicable, clean kitchen appliances, counter, glassware, dishes, utensils, etc. Set heating/cooling equipment and radio on proper settings. Self-inspect guestrooms as directed. Clean, organize and restock housekeeping cart/backpack following White Lodging and hotel brand standards. Carts and vacuums should be stored in designated area. Turn in room status report to Supervisor or Front Desk showing your completed work. Fold terry and linen as needed. Assist in training new associates. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves when handling chemicals. Complete Chemical Training and Blood borne Pathogen Training. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Carry out assigned duties in an emergency situation. Attend work on time as scheduled and adhere to attendance policy. Participate in daily preshift. Utilize property Service Recovery/Defect Tracking processes. Report unsafe conditions and suspicious activity to Security/Management. Know how to perform Housekeeping Attendant's duties to standard and assist if needed. Know how to operate laundry equipment. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Be available to work weekends and holidays as necessary. Perform other duties as assignedOther informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position.EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

Position Information Location: JW Marriott Austin SummaryProvides guests with friendly enthusiastic, yet professional and timely service when preparing quality beverages and products, and maintaining a clean and comfortable environment. Responsibilities Provide the highest quality of service to the guest at all times and anticipates customer needs by constantly evaluating environment and customer cues. Maintains a calm demeanor during periods of high volume or unusual events to keep standards. Acts with integrity, honesty and knowledge that promote our culture, values and mission. Be knowledgeable of all menu items, and stay current on daily/month/seasonal specials, new menu items and specifications including proper preparation. Maintains a clean and organized workspace so that partners con locate resources and product as needed. Ensures product availability and consistency, and assist with ordering when needed. Assists with new associates training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Completes daily checklist, including set-up side work and closing duties. Follow hotel's brand standards. Comply with hotel and department accounting procedures. Ensure security and confidentiality of all guest and hotel information and materials Follow METS guidelines to report equipment malfunction and maintenance issues. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Know and live the mission and the White Lodging/brand basics. Other informationCOMPETENCIES Integrity Customer Focus Listening Positive and Energetic Time Management Adaptability Organization Team PlayerSKILLS Strong time management and organizational skills Ability to work in a team environment Experienced and comfortable with working busy shifts Friendly, outgoing and dedicated to outstanding customer service Tidy and self-disciplined Detailed-oriented and passionate about product quality Proficient in math skills (addition, subtraction, multiplication, and division)EDUCATION/EXPERIENCE High School Diploma/GED Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers Cash handling experience preferredWORKING CONDITIONS Regularly required to stand, walk, talk and hear Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms. Regularly required to lift and/or move items up to 30 pounds Must be able to adjust vision to both day and night lighting, and able to focus on distant and close-range objects Regularly required to handle food and hot beverages

Position Information Location: Courtyard Erie SummaryThe Laundry Attendant understands and executes the 8-step laundry flow, processing soiled linen and terry on a daily basis, maintaining the laundry in a clean and orderly manner. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. Maintain and operate all laundry equipment in accordance with established procedures. Log wash loads. Complete laundry room checklist daily. Clean F linen in accordance with SOP. Separate and wash terry separate from linen. Always use gloves when sorting. Always shake out linen and terry when sorting and look for anything that may cause injury (needles, etc.) Pre-spot stained linen and terry before rewashing. Properly load and unload washers and dryers being careful not to overload either machine. Fold linen in accordance with established procedures. Fold and stack clean towels, removing any stained or torn linen/terry and place in appropriate storage location. Complete daily production sheets. Use folding machine and feed ironer following the safety guidelines, when applicable. Use helping hand in laundries with no ironer. Complete daily production sheets. Report any equipment malfunction to maintenance immediately and complete a work order. Clean dryer lint screens every load. Adhere to established productivity standards. Clean exterior of all machines in the laundry room daily. Check/refill washer chemicals as needed. Sweep and mop laundry floor daily. Stock, clean and maintain laundry carts, storage areas and laundry racks. Practice safety standards at all times and keep the property safe for guests and fellow associates. Know location and use of fire extinguishers. Use wet floor signs as required Follow proper use of approved chemicals and accurately label chemical containers. Use gloves when handling chemicals. Complete Chemical Training and Blood borne Pathogen Training. Know how to properly and safely wash linen with blood on it. Never handle blood without protective equipment and training. Clean guestrooms during peak periods, if necessary, while maintaining productivity standards. Know how to perform Housekeeping Attendant's duties to standard and assist if needed. Assist with or perform Linen Inventory as required. Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. Attend work on time as scheduled and adhere to attendance policy. Participate in daily preshift. Report unsafe conditions and suspicious activity to Loss Prevention/Management. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Follow proper key control procedures. When necessary, assist with stripping and cleaning rooms. Perform other duties as assignedOther informationCOMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/TeamworkSKILLS Must pass certification quiz/test for position.EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.