Position Information Location: Fairfield Inn & Suites Indy Downtown SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Feb 28, 2021
Full time
Position Information Location: Fairfield Inn & Suites Indy Downtown SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Position Information Location: Springhill Suites Fishers SummaryOversees two or more departments in the hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Hotel as well as those prescribed by White Lodging. Responsibilities• Provide the highest quality of service to the customer at all times and ensure associates do the same.• Able to run the Perfect Shift, using checklists and/or calendars for success.• Manage and coordinate the activities of hotel staff.• Able to carry out supervisory duties for any department under the Operations Manager (i.e. Front Desk, F, Housekeeping, etc.)• Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.• Ensure adherence to the Guarantee of Fair Treatment Policy.• Source talent, interview applicants, facilitate orientation, and train new associates. Conduct ongoing training to increase job knowledge and skill level.• Coach and counsel associates to encourage positive behaviors and correct negative behaviors.• Analyze and resolve work problems or assist associates in solving work problems.• Initiate or suggest plans to motivate associates to achieve related goals.• Monitor uniform standards to ensure compliance with the Standards of Appearance.• Comply with all regulations and guidelines for Human Resource tasks.• Recommend or initiate personnel actions, such as promotions, transfers, discharges and disciplinary measures.• Be knowledgeable of associate benefits procedures and administration. Guide or direct associates to benefits information.• Ensure proper hiring practices comply with eVerify, I-9, ADA and EEO requirements.• Monitor service trends by speaking with guests, reviewing written guest comment cards, and guest tracking information to ensure service standards are achieved.• Review individual guest surveys, guest satisfaction reports, online reviews, verbal comments, and the service recovery/defect tracking.• Resolve all service issues via written communication or phone calls to complete the satisfaction of the customer.• Empower and teach all associates how to resolve guest questions and/or complaints.• Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.• Coordinate implementation of service strategies at the hotel level. Ensure service strategies align with White Lodging Services Pledge and the Brand's service strategy.• Support development of new business by creatively resolving special customer requests through making sound business decisions, passing on leads, conducting tours, making sales calls, and actively participating with community organizations.• Review inventory control and selling strategy multiple times a day. Monitor house count to ensure rooms are ready for guests at checkin.• Ensure hotel staff understands national sales and marketing programs and promotions at the hotel level.• Ensure accounting policies are in place.• Perform hands on duties as needed.• Input and reconcile invoices.• Ensure all equipment is maintained in accordance to the service standards and outages are reported and resolved in a timely manner.• Responsible for management systems - accounts payable, accounts receivable, payroll, scheduling, etc.• Ensure effective and ongoing training and development plan is in effect, especially regarding the effective use of all confidential systems.• Ensure compliance with all SOPs, brand procedures, and White Lodging procedures.• Ensure associates follow safe working procedures.• Responsible for passing safety and brand audits.• Ensure food safety and sanitation. • Complete room inspections and property walks.• Ensure compliance with liquor laws and regulations.• Act as primary contact with vendors for supplies.• Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the associate handbook.• Associate must perform other managerial duties as assigned, of which the associate is capable• Must be able to work flexible hours and be on call 24-hours a day if an emergency arises• Work nights, weekends, and holidays as necessary.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• If responsible for F, be food safety certified.• Familiar with eVerify, I-9, ADA and EEO requirements.EDUCATION/EXPERIENCE• Minimum 2 year college degree or equivalent work experience required.WORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.FULL TIME BENEFIT OVERVIEW• Medical, Dental, and Vision• Short- and Long-Term Disability and Life Insurance• Employee Assistance Program (EAP)• 401(k)• Paid Time Off to include Vacation, Holidays, & Sick• Tuition Reimbursement• Complimentary and Discounted Rooms
Feb 28, 2021
Full time
Position Information Location: Springhill Suites Fishers SummaryOversees two or more departments in the hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Hotel as well as those prescribed by White Lodging. Responsibilities• Provide the highest quality of service to the customer at all times and ensure associates do the same.• Able to run the Perfect Shift, using checklists and/or calendars for success.• Manage and coordinate the activities of hotel staff.• Able to carry out supervisory duties for any department under the Operations Manager (i.e. Front Desk, F, Housekeeping, etc.)• Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.• Ensure adherence to the Guarantee of Fair Treatment Policy.• Source talent, interview applicants, facilitate orientation, and train new associates. Conduct ongoing training to increase job knowledge and skill level.• Coach and counsel associates to encourage positive behaviors and correct negative behaviors.• Analyze and resolve work problems or assist associates in solving work problems.• Initiate or suggest plans to motivate associates to achieve related goals.• Monitor uniform standards to ensure compliance with the Standards of Appearance.• Comply with all regulations and guidelines for Human Resource tasks.• Recommend or initiate personnel actions, such as promotions, transfers, discharges and disciplinary measures.• Be knowledgeable of associate benefits procedures and administration. Guide or direct associates to benefits information.• Ensure proper hiring practices comply with eVerify, I-9, ADA and EEO requirements.• Monitor service trends by speaking with guests, reviewing written guest comment cards, and guest tracking information to ensure service standards are achieved.• Review individual guest surveys, guest satisfaction reports, online reviews, verbal comments, and the service recovery/defect tracking.• Resolve all service issues via written communication or phone calls to complete the satisfaction of the customer.• Empower and teach all associates how to resolve guest questions and/or complaints.• Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.• Coordinate implementation of service strategies at the hotel level. Ensure service strategies align with White Lodging Services Pledge and the Brand's service strategy.• Support development of new business by creatively resolving special customer requests through making sound business decisions, passing on leads, conducting tours, making sales calls, and actively participating with community organizations.• Review inventory control and selling strategy multiple times a day. Monitor house count to ensure rooms are ready for guests at checkin.• Ensure hotel staff understands national sales and marketing programs and promotions at the hotel level.• Ensure accounting policies are in place.• Perform hands on duties as needed.• Input and reconcile invoices.• Ensure all equipment is maintained in accordance to the service standards and outages are reported and resolved in a timely manner.• Responsible for management systems - accounts payable, accounts receivable, payroll, scheduling, etc.• Ensure effective and ongoing training and development plan is in effect, especially regarding the effective use of all confidential systems.• Ensure compliance with all SOPs, brand procedures, and White Lodging procedures.• Ensure associates follow safe working procedures.• Responsible for passing safety and brand audits.• Ensure food safety and sanitation. • Complete room inspections and property walks.• Ensure compliance with liquor laws and regulations.• Act as primary contact with vendors for supplies.• Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the associate handbook.• Associate must perform other managerial duties as assigned, of which the associate is capable• Must be able to work flexible hours and be on call 24-hours a day if an emergency arises• Work nights, weekends, and holidays as necessary.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• If responsible for F, be food safety certified.• Familiar with eVerify, I-9, ADA and EEO requirements.EDUCATION/EXPERIENCE• Minimum 2 year college degree or equivalent work experience required.WORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.FULL TIME BENEFIT OVERVIEW• Medical, Dental, and Vision• Short- and Long-Term Disability and Life Insurance• Employee Assistance Program (EAP)• 401(k)• Paid Time Off to include Vacation, Holidays, & Sick• Tuition Reimbursement• Complimentary and Discounted Rooms
Position Information Location: Home2Suites Mishawaka SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Feb 27, 2021
Full time
Position Information Location: Home2Suites Mishawaka SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Position Information Location: Marriott Westminster SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.FULL TIME BENEFIT OVERVIEW• Medical, Dental, and Vision• Life Insurance• Employee Assistance Program (EAP)• 401(k)• Vacation and Paid Time Off (PTO)• Tuition Reimbursement• Complimentary and Discounted Rooms
Feb 27, 2021
Full time
Position Information Location: Marriott Westminster SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.FULL TIME BENEFIT OVERVIEW• Medical, Dental, and Vision• Life Insurance• Employee Assistance Program (EAP)• 401(k)• Vacation and Paid Time Off (PTO)• Tuition Reimbursement• Complimentary and Discounted Rooms
Position Information Location: Courtyard Austin Downtown SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.FULL TIME BENEFIT OVERVIEW• Medical, Dental, and Vision• Life Insurance• Employee Assistance Program (EAP)• 401(k)• Vacation and Paid Time Off (PTO)• Tuition Reimbursement• Complimentary and Discounted Rooms
Feb 27, 2021
Full time
Position Information Location: Courtyard Austin Downtown SummaryThe Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Responsibilities• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission, White Lodging Service Pledge, and the Brand's service strategy. Understand the White Lodging Way.• Night Auditors are to complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.• Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Respond to all pages/radio calls immediately.• Responsible and accountable for issued bank. Count bank at beginning and end of shift.• Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Complete basic mathematical calculations including addition, subtraction, multiplication and division.• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.• Audit guest accounts to ensure that room rate and coding is correct and consistent.• Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.• Post room and tax to all active guest accounts.• Run all computer reports to complete gross revenue report worksheets.• Input gross revenue report figures. Complete the gross revenue reports in a timely manner.• Communicate and work as a team with other departments as needed• Handle guest mail, messages, faxes and safe deposit boxes following established procedures. Essential Functions, Cont.• Ensure all credit cards, cash, and change fund are balanced throughout each shift.• Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits.• Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services• Verify and safeguard the Front Desk bank.• Retrieve guest packages from shipping department.• Communicate with incoming staff and management by recording information on pre-shift board.• Inform management of any guest or system-related problems.• Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time.• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.• Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.• Reconcile daily gift shop revenue and print applicable reports.• Restock gift shop as necessary.• Able to operate hotel van if applicable.• Protect the hotel's assets.• Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.• Ensure security and confidentiality of all guest and hotel information and material.• Practice energy conservation at all times.• Notify manager/AYS of maintenance issues.• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.• Attend work on time as scheduled and adhere to attendance policy.• Participate in daily preshift.• Report unsafe conditions and suspicious activity to Loss Prevention/Management.• Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.• Promote teamwork and associate engagement.• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Complete Chemical Training and Blood borne Pathogen Training.• Follow proper key control procedures.• Work nights, weekends, and holidays as necessary.• Perform other duties as assigned.Other informationCOMPETENCIES• Job Knowledge• Flexibility/Adaptability• Quality of Work• Perseverance• Quantity of Work• Organization Skills• Guest Focus/Customer Service• Effort• Reliability/Dependability• Judgment/Problem Solving• Motivation/Initiative• Cooperation/TeamworkSKILLS• Must pass certification quiz/test for position. EDUCATION/EXPERIENCE• None requiredWORKING CONDITIONS• Lift, carry or otherwise move up to 10 lbs. regularly. • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.FULL TIME BENEFIT OVERVIEW• Medical, Dental, and Vision• Life Insurance• Employee Assistance Program (EAP)• 401(k)• Vacation and Paid Time Off (PTO)• Tuition Reimbursement• Complimentary and Discounted Rooms
