All you need to know about the hospitality jobs

The hospitality industry is a great place to start one’s career. The place turns out to be fun totally based on the position you are placed/picked. There is a wide selection of jobs to choose from, some of which require formal education and experience and few do not require any kind of formal education, training, or experience. That is why much fresher considers the hospitality industry as the most welcoming industry. Guest services and administrative/support are the two main divisions of hospitality. In addition, there are different job titles classified below these two divisions. Read further to know more.

Under Guest services/ Entry-level jobs:

Front office/ Desk clerks: The name says it, the front office executive/desk clerk manages the reception section of the hotel. When the customers visit the place, the guests have their first interaction with the front office executives. It is the responsibility of the desk clerk, to verify the guest’s details, reservation, and in case of no previous booking then to cross-check if there is any availability of rooms. It depends on your place of work if the hotel requires formal education, degree or it could be an entry-level job.

Concierges: Based on the place of work, the Concierge’s job can be either an entry-level job or an experienced profile. An individual who communicates directly with the customers anticipates their requirements, and accordingly serves their needs is a concierge. For this profile, the candidate can be either good in the communication skills, understand the nuances of making the guests happy or learn the same skills through previous experience.

Housekeeping:  One of the parameters based on which a customer rates a hotel is its cleanliness. A dirty room, lobby, or laundry does not keep the place in the good books of the customers. The people who maintain this and respond to keep the area clean and tidy are called housekeepers. They belong to the housekeeping department. The responsibilities of a housekeeper/a housekeeping department are to ensure that the premises of the hotel are clean which includes the rooms, replacing toiletries, washing laundry (bedding and towels), and tidying up all the areas of the hotel.

Room service: Certain hotels are equipped with a kitchen to serve the customers with room service. Room service is an option when the guests can have food within the hotel premises/in their room without having to go out. Room service staff’s responsibility is similar to a waiter/waitress; wherein they take the orders from the customers/guests and deliver it to them.

Waiter/Waitress: A waiter/waitress is an individual who works at a restaurant, as part of their work, take in the order details/requests, and serve accordingly. The rosters prepared for the waiter/waitress is although as per the requisites, the individuals should be available whenever they are pitched for work. However, being in this profile, one need not require formal education/previous experience and so it is a clear entry-level job title.

Extension to the above list, kitchen staff, and other job titles are part of entry-level jobs. Read on to know what job titles are advanced positions in the hospitality industry.

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