Cody McClure

  • Director
  • Las Vegas, NV
  • Jul 27, 2020
Full time General Managers and Management Executives

Personal Summary

I am a seasoned Hotel Manager with over nine (9) years' experience implementing and leading programs focused on safety, emergency preparedness, technology, guest service, and operational excellence. Accomplished organizational leader with hands-on understanding of Forbes ratings and Guest Service expectations.

Work Experience

Hotel Manager
Sep 2018 - Jul 2020 Wynn Resorts, Las Vegas
  • Directed and oversaw hotel safety and emergency initiative deployment.

  • Maintained leadership continuity by acting as manager on duty in absence of general manager.

  • Resolved hotel issues in person, by phone, and via guest surveys.

  • Developed Training Agenda for Front Office operation: 97% satisfaction.

  • Inspected property to identify functionality, compliance, and quality issues.

Assistant Front Office Manager
Jul 2017 - Sep 2018 Wynn Resorts, Las Vegas
  • Prepared weekly staff schedule for distribution: 70 employees and 10 managers.

  • Developed overnight "Reference Guide" outlining steps to complete "date roll" and "occupancy report".

  • Responded to guest concerns in a timely manner.

  • Oversaw all sections of the Front Office including guest registration, break-sheets, billing, and checkout.

Assistant Concierge Manager
Feb 2015 - Jul 2017 Wynn Resorts, Las Vegas
  • Oversaw daily concierge operation and staffing.

  • Monitored call volume striving for minimal abandonment rate.

  • Tracked sales for restaurants, shows, and transportation for monthly reports.

  • Assisted new-hire on boarding and training adhering to Forbes standards.

Assistant Front Office Manager
Jun 2011 - Jun 2014 Disneyland Hotel
  • Oversaw all sections of the front office including guest registration, scheduling, phone center, and checkout.

  • Blocked room assignments and completed daily room inventory status to achieve maximum revenue.

  • Created front office website for daily achievement of goals and checklists: 100% approval rating.

Education

Bachelor's Degree: Business Management/Music Composition
University of Oklahoma

First Name

Jonathan Cody

Last Name

McClure