Allan Charles Vanjour

  • Hospitality
  • Singapore
  • Sep 26, 2019
Full time Front Desk and Night Auditors General Managers and Management Executives Other

Personal Summary

A highly motivated and result driven Front Office Personnel with 4 years’ experience in hospitality industry. Acquiring huge background in Supervising and managing all aspects of Front Desk including performing daily monitoring of room inventory, scanning daily VIP Arrivals and Group arrivals, ensuring adequate staffing levels, Night Audit, implementing training and developments.

A pro-active person with strong leadership skills particularly in assignment delegation and maintenance of set deadlines. Excelling in guest’s request/problem handling and customer service orientated.

Work Experience

Front Office Operations
Apr 2018 - IHG Hotels

·         Taking Check-in, Check-Out

·         Cashiering , billing , refund

·         Meeting and Greeting Guest, Assisting guest

·         Handling Email

·         Making Reservation

·         Preparing Daily briefing sheet and Reports for HOD

·         Attending Pre Con of group arrival  , handling Group Check-in and billing

·         Handling Layover

·         Following up on High Balance, Open Balance, Transportation Request and Traces

·         Tracking and promoting upsell drive

·         Checking VIP Arrival

·         Night Audit Work, checking rates, preparing Night Audit reports.

·         Training New Employee

·         Screening Guest feedback on daily basis

·         Communicating employee feedback to departmental head

Guest Service Associate
Jul 2015 - Mar 2018 ITC Hotels

·         Taking Check-in, Check-Out

·         Cashiering , billing , refund

·         Meeting and Greeting Guest, Assisting guest

·         Handling Email

·         Making Reservation

·         Preparing Daily briefing sheet and Reports for HOD

·         Attending Pre Con of group arrival  , handling Group Check-in and billing

·         Handling Layover

·         Following up on High Balance, Open Balance, Transportation Request and Traces

·         Tracking and promoting upsell drive

·         Checking VIP Arrival

·         Night Audit Work, checking rates, preparing Night Audit reports.

·         Training New Employee

·         Screening Guest feedback on daily basis

·         Communicating employee feedback to departmental head

Education

B.Sc. in Hospitality and Hotel Administration
Aug 2012 - May 2015 IHM Bhubaneswar

First Name

Allan

Last Name

Vanjour