Wendy Stephany Stanley

  • Customer Assistance Service Speciallist - Front Office
  • San Diego, CA, USA
  • Mar 11, 2019
Full time Concierge, Bell boy and Porters Front Desk and Night Auditors General Managers and Management Executives Hostesses Office and Administrative Support

Work Experience

Operations clerk - Customer assistance
Jul 2018 - Dec 2018 AdR Rome's International Airport

As practitioner/clerck, Assistance to Passengers with reduced mobility ADR Assistance - Fiumicino Rome Airport “Leonardo da Vinci” (best european airport award 2018) . Since 07/15/2018 to 12/31/2018.   I provide assistance to our  departing,  arriving, connecting flights passengers from the beginning until the end of their experience at the Fiumicino airport Leonardo Da Vinci in Rome helping them in all their needs/ requirements,  making their experience at the Fiumicino airport the best as possible

Administrative & Sales Assistance
Jan 2010 - Jul 2018 PrioreGroup S.r.L

 As an administrative & sales  assistant of this information technology company, PrioreGroup S.r.L in  Rome, Italy  .  I manage, supervise and assist the staff in all of the office duties managing administrative support including the translation of documents and as interpreter  with international clients.  Problem solving and very good organization office was the b ase of the success of my cooperation with the company

Front office assistance
Oct 2006 - Dec 2006 Hotel Locarno, Rome Italy

As front office assistant I provided for the personalized check in/out of our guests,  prepare and check the bill of our guests ,  assist them on customer satisfaction, problem solving,  business centre.

Front Office Assistance
Jun 2000 - Jan 2003 Belmonds Miraflores Park Hotel, Hotel Monasterio and MAchu Picchu Sanctuary Lodge

As front office assistant in the of the Belmondo hotels i worked,  I provided for the personalized check in/out of our guests,  prepare and check the bill of our guests ,  assist them on customer satisfaction, problem solving,  business centre.  During the holidays of the university,  I staged at the housekeeping and guest services area of the properties of the company  Participated actively in the Leading hotel of the world inspections.  I some occasions train new colleagues .

Receptionist
Mar 1999 - Jun 2000 La Paz Apart Hotel Lima Peru

As Receptionist on shift at La Paz AH I provided for the personalized check in/out of our guests,  prepare and check the bill of our guests ,  assist them on customer satisfaction, problem solving,  business centre and when was necessary help my colleagues at the cafeteria.

Education

Hospitality and Tourism magnament
Mar 1997 - May 2003 Saint Martin of Porres University (Lima Peru)

First Name

Wendy

Last Name

Stanley